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Added 1 min ago
AC
Enterprise Data Governance Lead
Alberta Construction Safety Association
Edmonton, AB
- $88,000 to $94,900 CAD / year
- Full-time
The Alberta Construction Safety Association (ACSA) is seeking an Enterprise Data Governance Lead to strengthen and expand its existing data management capabilities. Working across the…
Added 1 min ago
CT
Director, Data & Technology
Communitech Technology Association
Kitchener, ON
- $100,000 to $115,000 CAD / year
- Full-time
…Director of Data & Technology will oversee IT infrastructure, enterprise applications, cyber security, web operations, and data…
Added 1 min ago
Principal Product Acceleration Specialist - Auth0
Okta
Toronto, ON
…long-term retention across Okta’s most complex and strategic enterprise accounts, specifically targeting the top end of the Global 2000 (G2K). In this highly technical, developer-centric…
Added 1 min ago
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Senior Manager, Application Development
CIBC
Toronto, ON
- Full-time
…resource planning and vendor management/third-party solution integration. Strong understanding of software architecture, RESTful APIs, microservices, and cloud platforms (Azure preferred)…
Added 14 mins ago
OI
206436 - Developer
Orion Innovation
Mississauga, ON
- Full-time
We are seeking a talented Senior Full Stack Software Developer to join our team for a Strategic Mobile Solutions Initiative focused on the development and deployment of advanced mobile…
Added 14 mins ago
TC
Lead
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Experience with enterprise application integration testing.
Added 14 mins ago
C
Director, Data & Technology
Communitech
Kitchener, ON
- $100,000 to $115,000 CAD / year
- Full-time
…Director of Data & Technology will oversee IT infrastructure, enterprise applications, cyber security, web operations, and data…
Added 16 mins ago
Corporate Reporting Analyst
Government of Alberta
AB
…the Government of Alberta. From supporting the evolution of enterprise reporting solutions to contributing to key public accountability reports, this role offers a unique opportunity to…
Added 31 mins ago
Bilingual Data Engineer
CMHC - SCHL
Ottawa, ON · Montreal, QC
Understand stakeholder business requirements, enterprise architecture, policies, and standards to build data pipelines for long-term compatibility, scalability, and maintainability.
Added 45 mins ago
I
QA Automation Engineer - ETL/Database
Infoya
Toronto, ON
- $100,000 to $115,000 CAD / year
- Full-time
…integrity, consistency, reliability, and performance across enterprise data pipelines and analytical…
Added 45 mins ago
I
QA Automation Engineer - Database & ETL Testing
Infoya
Toronto, ON
- $100,000 to $115,000 CAD / year
- Full-time
…Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across…
Added 45 mins ago
TC
Java Fullstack Developer
TSR Consulting
Mississauga, ON
- Full-time
TSR Consulting is currently seeking a highly motivated Java Fullstack Developer for an opportunity in Mississauga, ON
Added 1 hour ago
TC
Adobe Site Reliability Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…certificates, cache and invalidation health, and every third-party integration on the page – Search, Consent Management, Analytics, Personalization and AI services and many more to…
Added 1 hour ago
TT
Oracle AI Architect
Tech Talent International
Brampton, ON
- Contract
Leverage OCI Integration Cloud (OIC) and API Gateway for secure AI and enterprise application integrations.
Added 1 hour ago
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Senior Business Analyst
OSBIE
Guelph, ON
- Full-time
Support the implementation, enhancement, upgrade, and integration of business systems, including the member portal, staff intranet, claims and policy administration systems, document…
Added 1 hour ago
D
Data Product Engineer
DataPattern
Toronto, ON
- Contract
Strong SQL, data quality, testing, and CI/CD integration skills.
Added 1 hour ago
Field Application Engineer (Integrated Photonics)
Axiomatic_AI
Toronto, ON
Excellent written and verbal communication skills; an effective listener able to work directly with engineers, engineering managers, and enterprise stakeholders.
Added 1 hour ago
I
QA Automation Engineer - ETL/Database
INFOYA
Toronto, ON
- $100,000 to $115,000 CAD / year
- Full-time
enterprise data pipelines and analytical platforms.
Added 1 hour ago
TT
NetReveal Developer
Tundra Technical Solutions
Toronto, ON
- $80 to $100 CAD / hour
- Contract
Develop scripts and integration components connecting NetReveal with other enterprise systems.
Added 1 hour ago
TC
Data & Analytics Leader- Consulting/Managing Partner)
Tata Consultancy Services
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
Senior years of experience in Data, Analytics, AI, Consulting, and Enterprise Data Transformation, with proven success in business growth and large-scale transformation programs.
Added 1 hour ago
TC
Data & Analytics Solutions Architect - Hadoop
Tata Consultancy Services
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
Senior years of experience in Enterprise Data Architecture, Hadoop Ecosystem, Big Data Engineering, and Data Platform Modernization.
Added 2 hours ago
TI
Delivery Lead
Techpros IT Solutions Inc.
Toronto, ON
- Contract
Company Description Techpros IT Solutions Inc. provides end-to-end technology services and support across modern enterprise platforms. The team specializes in Salesforce, DevOps, Salesforce…
Added 2 hours ago
HO
Systems Technician - Physical Security Systems
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…implementation, testing, documentation, and ongoing support of enterprise-level building and security…
Added 2 hours ago
HO
Systems Technician - Physical Security Systems
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $77,419 to $97,960 CAD / year
- Full-time
…implementation, testing, documentation, and ongoing support of enterprise-level building and security…
Added 3 hours ago
PF
Gestionnaire senior·e de la réussite client | Senior Customer Success Manager
Power Factors
Remote, Canada
- Remote
…Vous êtes responsable de l’ensemble du cycle post-vente - de l’intégration au renouvellement - et vos résultats sont mesurés par la rétention, le NRR (revenu net de rétention) et la…

Envision Technology Solutions

Jira Service Management Intake Automation Developer

Brampton, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 7, 2026
Experience: 3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Posting language: English
Posted: Oct 8, 2026

Original job description

Jira Service Management Intake Automation Developer

Brampton, ON

Contract

We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the enterprise.

This role combines Jira Service Management (JSM) configuration and automation, Java/Python development, API integration, and applied AI to improve request quality, operational efficiency, and decision-making. The successful candidate will own the full lifecycle of intake solutions - from requirements gathering and workflow design through implementation, deployment, monitoring, and continuous improvement.

Key Responsibilities

Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.
Build automation to classify, prioritize, route, assign, and track work with minimal manual intervention.
Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.
Develop production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.
Use Python and scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.
Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.
Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.
Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.
Design responsible AI workflows incorporating validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.
Create dashboards and reports covering intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.
Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.
Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.
Partner with engineering, product, program management, QA, operations, and business teams to translate ambiguous requirements into reliable technical solutions.
Document technical designs, business rules, AI behavior, workflows, integrations, and operational procedures.
Monitor intake-system performance and continuously identify opportunities for automation and process improvement.

Required Qualifications & Key Skills

3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Strong experience with Jira Service Management administration, configuration, workflow design, and automation.
Strong Java/Spring Boot and/or Python application development experience.
Hands-on experience with REST APIs, webhooks, JSON, HTTP, OAuth 2.0, and enterprise system integrations.
Experience applying AI/GenAI, NLP, or intelligent automation to business workflows.
Strong knowledge of SQL, secure production-system design, troubleshooting, monitoring, and observability.
Experience with Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, or relevant Marketplace applications.
Knowledge of LangChain, Amazon Bedrock, RAG, embeddings, vector search, and AI evaluation is highly desirable.
Experience with AWS or other cloud platforms.
Knowledge of Docker, Kubernetes, Infrastructure as Code, and Configuration as Code.
Familiarity with CI/CD pipelines and modern software delivery practices.
Understanding of Agile methodologies and experience working in cross-functional teams.
Strong troubleshooting, analytical, communication, and technical documentation skills.
Understanding of responsible AI principles, including security, privacy, explainability, human oversight, and fallback mechanisms.

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More about this job

Responsibilities

Design, build, and maintain Jira Service Management intake workflows, automation, Java/Python services, APIs, and integrations with enterprise systems. Apply responsible AI to improve request classification and routing, while monitoring performance, troubleshooting issues, documenting solutions, and continuously improving intake processes.

Requirements

Requires 3+ years administering, developing, or automating Jira Service Management or similar workflow platforms, along with strong Jira configuration and Java/Spring Boot and/or Python development experience. Candidates should have experience with APIs and integrations, AI-enabled workflows, SQL, secure production systems, cloud platforms, and modern delivery practices; Atlassian tools and AI technologies such as LangChain, Bedrock, and RAG are desirable.

Skills

Jira Service Management
Workflow Design
Automation
Java
Spring Boot
Python
REST APIs
Webhooks
Enterprise Integrations
Artificial Intelligence
Natural Language Processing
SQL
Cloud Platforms
Monitoring And Observability
Responsible AI
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian Forge
ScriptRunner
Assets
Advanced Roadmaps
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
SQL
Artificial Intelligence
Generative AI
Natural Language Processing
LangChain
Amazon Bedrock
Retrieval-Augmented Generation
Embeddings
Vector Search
AWS
Docker
Kubernetes
Infrastructure As Code
Configuration As Code
CI/CD
Agile
Observability

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