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Added 3 mins ago
HA
Systems Engineer II
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
Contribute to optical payload integration and validation planning.
Added 3 mins ago
Application Technical Architect
Capgemini
Vancouver, BC
Collaborate with development and support teams to continuously improve integration performance, resiliency, and maintainability.
Added 3 mins ago
AP
Power Platform Developer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Director, Procurement Compliance and Governance, the Power Platform Developer supports Procurement and related business teams through business intelligence, data,…
Added 3 mins ago
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Enterprise Account Executive
Airbyte
Remote, Canada
- $290,000 to $350,000 CAD / year
- Full-time
- Remote
We started as the open-source standard for data movement and proved the economics of data integration at scale: hundreds of connectors, thousands of companies, and, since 2020, have raised…
Added 16 mins ago
AH
Speech Language Pathologist II
Alberta Health Services
Bonnyville, AB
- Full-time
…clinical expertise to inform ongoing quality improvement, service integration, and program…
Added 16 mins ago
MI
Senior Associate, Capital Activity- Private Equity/ Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
…collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of…
Added 16 mins ago
FC
FLIGHT CENTRE TRAVEL GROUP - POWER PLATFORM & AI SOLUTIONS SPECIALIST - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
Integrate Power Platform solutions with Microsoft technologies and external services using RESTful APIs and modern integration patterns.
Added 16 mins ago
B
Intern, Human resources and information technology (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Analyze business needs, recommend improvements, and participate in system implementation, integration, and enhancement projects;
Added 16 mins ago
T
Directeur de comptes, Services bancaires aux PME
TD
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 16 mins ago
AH
Speech Pathologist II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…clinical expertise to inform ongoing quality improvement, service integration, and program…
Added 16 mins ago
VT
Sap Finance Control Consultant
Vaspire Technologies Inc.
AB · Edmonton, AB
- Part-time
Support complex end-to-end business flows by resolving integration issues between FI/CO and MM (e.g., GR/IR, inventory valuation) and SD (e.g., revenue recognition, billing, credit control)
Added 16 mins ago
SC
Spécialiste Tests Electrique (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
Nous recherchons un(e) ingénieur(e) en équipements d’essais électroniques afin de contribuer au développement, à l’intégration et à la validation d’équipements de soutien au sol destinés à…
Added 17 mins ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
Added 17 mins ago
SL
Senior Best Practice Consultant, Process & Enablement
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
Added 17 mins ago
M
Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Software Developer to design, build, and scale modern software solutions that support healthcare technology innovation. In this role, you will help deliver secure,…
Added 17 mins ago
OD
Salesforce Lead
OSI Digital
Vancouver, BC
- $40,000 to $130,000 CAD / year
- Full-time
Provide technical leadership and guidance to Salesforce developers, administrators, and integration teams across onshore and offshore delivery models.
Added 17 mins ago
BE
Intermediate Developer
BC Energy Regulator
Victoria, BC
- Full-time
The Developer is responsible for writing clean, maintainable code, participating in code reviews, and collaborating with cross-functional teams to deliver high-quality software solutions.…
Added 17 mins ago
SC
English Language Instructor- Regular Part-Time
Smithers Community Services Association
Smithers, BC
- Part-time
…culture to promote students’ successful social and economic integration into Canadian…
Added 29 mins ago
F
Android Developer
FORM
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
We're looking for an Android Developer to play a proactive role in the design, development, and release of FORM's Android app. Reporting to the Mobile Team Lead, you'll contribute across…
Added 32 mins ago
Manager, IT Service Management
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
…with architecture and planning), configuration / development, integration and data migration, testing and validation, deployment and transition to…
Added 32 mins ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
…platforms. They write production software, solve complex systems and integration problems, and own technical outcomes from solution design through production readiness. FDEs also identify…
Added 32 mins ago
D
Advisory Agent - Member and Client Experience
Desjardins
Repentigny, QC · Caisse Desjardins Pierre-Le Gardeur
- Full-time
Added 32 mins ago
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Client Financial Services Agent
Desjardins
Montreal, QC
- Full-time
Added 32 mins ago
Automation Specialist
Spartan Controls Ltd.
Edmonton, AB
Support System Integration Functional Testing (SIFT)
Added 32 mins ago
Senior Manager, Wealth Management Taxation - Montreal, QC
Scotiabank
Montreal, QC
Enhance the delivery of the Total Wealth offering through the integration of tax and estate planning expertise by:

Envision Technology Solutions

Jira Service Management Intake Automation Developer

Brampton, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 7, 2026
Experience: 3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Posting language: English
Posted: Oct 8, 2026

Original job description

Jira Service Management Intake Automation Developer

Brampton, ON

Contract

We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the enterprise.

This role combines Jira Service Management (JSM) configuration and automation, Java/Python development, API integration, and applied AI to improve request quality, operational efficiency, and decision-making. The successful candidate will own the full lifecycle of intake solutions - from requirements gathering and workflow design through implementation, deployment, monitoring, and continuous improvement.

Key Responsibilities

Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.
Build automation to classify, prioritize, route, assign, and track work with minimal manual intervention.
Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.
Develop production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.
Use Python and scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.
Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.
Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.
Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.
Design responsible AI workflows incorporating validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.
Create dashboards and reports covering intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.
Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.
Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.
Partner with engineering, product, program management, QA, operations, and business teams to translate ambiguous requirements into reliable technical solutions.
Document technical designs, business rules, AI behavior, workflows, integrations, and operational procedures.
Monitor intake-system performance and continuously identify opportunities for automation and process improvement.

Required Qualifications & Key Skills

3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Strong experience with Jira Service Management administration, configuration, workflow design, and automation.
Strong Java/Spring Boot and/or Python application development experience.
Hands-on experience with REST APIs, webhooks, JSON, HTTP, OAuth 2.0, and enterprise system integrations.
Experience applying AI/GenAI, NLP, or intelligent automation to business workflows.
Strong knowledge of SQL, secure production-system design, troubleshooting, monitoring, and observability.
Experience with Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, or relevant Marketplace applications.
Knowledge of LangChain, Amazon Bedrock, RAG, embeddings, vector search, and AI evaluation is highly desirable.
Experience with AWS or other cloud platforms.
Knowledge of Docker, Kubernetes, Infrastructure as Code, and Configuration as Code.
Familiarity with CI/CD pipelines and modern software delivery practices.
Understanding of Agile methodologies and experience working in cross-functional teams.
Strong troubleshooting, analytical, communication, and technical documentation skills.
Understanding of responsible AI principles, including security, privacy, explainability, human oversight, and fallback mechanisms.

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More about this job

Responsibilities

Design, build, and maintain Jira Service Management intake workflows, automation, Java/Python services, APIs, and integrations with enterprise systems. Apply responsible AI to improve request classification and routing, while monitoring performance, troubleshooting issues, documenting solutions, and continuously improving intake processes.

Requirements

Requires 3+ years administering, developing, or automating Jira Service Management or similar workflow platforms, along with strong Jira configuration and Java/Spring Boot and/or Python development experience. Candidates should have experience with APIs and integrations, AI-enabled workflows, SQL, secure production systems, cloud platforms, and modern delivery practices; Atlassian tools and AI technologies such as LangChain, Bedrock, and RAG are desirable.

Skills

Jira Service Management
Workflow Design
Automation
Java
Spring Boot
Python
REST APIs
Webhooks
Enterprise Integrations
Artificial Intelligence
Natural Language Processing
SQL
Cloud Platforms
Monitoring And Observability
Responsible AI
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian Forge
ScriptRunner
Assets
Advanced Roadmaps
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
SQL
Artificial Intelligence
Generative AI
Natural Language Processing
LangChain
Amazon Bedrock
Retrieval-Augmented Generation
Embeddings
Vector Search
AWS
Docker
Kubernetes
Infrastructure As Code
Configuration As Code
CI/CD
Agile
Observability

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