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Added 1 min ago
Platform Engineer
Scotiabank
Toronto, ON
Technical Execution: Support the design, deployment, and maintenance of Azure and Databricks platform components. Work with Azure networking/security configurations (VNets, NSGs, route…
Added 1 min ago
Senior Platform Engineer
Scotiabank
Toronto, ON
Advanced Monitoring and Troubleshooting: Troubleshoot and resolve performance issues across Databricks jobs, clusters, SQL warehouses, and Azure dependencies. Implement Azure Monitor and…
Added 1 min ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
General Motors is seeking a Senior Software Developer to build and evolve the software platforms that support production mapping, Data Over the Air (DOTA) Back Office capabilities, and…
Added 1 min ago
GM
Senior Data Engineering, Vehicle Data Operations
General Motors
Markham, ON · Oshawa, ON
- Full-time
Strong SQL skills and hands-on experience working with large and complex datasets, data pipelines, workflow orchestration, or comparable data platforms.
Added 30 mins ago
CF
Data Architect & Analytics Team Lead
Canadian Football League
Toronto, ON
- Full-time
Work with modern cloud and data technologies, including Snowflake, dbt, Python, SQL Server, Power BI, cloud data services, and ETL/ELT platforms.
Added 30 mins ago
CG
Martech/ Growth Engineer
Credit Genie
Toronto, ON
- $180,000 to $230,000 USD / year
- Full-time
…comfortable debugging an event payload, querying a funnel in SQL, implementing an API integration, and sitting with a marketer to figure out how to improve campaign…
Added 31 mins ago
Senior Business Analyst
World Vision Canada
Mississauga, ON
…change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every…
Added 1 hour ago
Senior Analyst - Business Support Strategy & Incident Management
Scotiabank
Toronto, ON
Knowledge of SQL (other programming languages like Python a strong asset) and project management tools like JIRA, Confluence
Added 1 hour ago
DI
Data Engineering Lead
Definity Insurance Company
Toronto, ON
- Full-time
Bring deep expertise in GCP, Databricks, Python, SQL, cloud and big data technologies, data architecture, ETL/ELT, data modeling, Agile delivery, and modern data engineering practices.
Added 1 hour ago
AP
Power Platform Developer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
Work with data from ERP, purchasing, finance, supplier, SharePoint, Excel, and other enterprise sources, using tools such as SQL, REST APIs, JSON, connectors, and Python where appropriate.
Added 1 hour ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
Preferred: Basic programming or scripting capabilities (SQL, Python, VBA, or similar) to support analytical tasks - not required but beneficial.
Added 1 hour ago
E
2027 Data Analytics & AltaGas - 2027 Process Automation Co-op Student
EEONLINE
AB · Alberta, Canada
- Volunteer
Exposure to Power BI, Microsoft Fabric, SQL, Python, data visualization tools, or automation technologies is considered an asset.
Added 1 hour ago
S
Field Data Coordinator
Semex
Guelph, ON
- Full-time
Experience with large or complex datasets. Familiarity with SQL, R, Python, or other analytical tools is an asset but is not required.
Added 1 hour ago
Manager, AML Data Governance & Controls - Global AML
Scotiabank
Toronto, ON
…priorities, and ensures activities are conducted in compliance with governing regulations, internal policies and…
Added 1 hour ago
B
VP, Portfolio Manager, Quantitative Investment
BMO
Toronto, ON · FCP
- Full-time
Comfort with technology and programming, with coding experience in R, Python, Matlab, and/or SQL attractive but not required
Added 1 hour ago
B
Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Proficiency in working with relational databases – SQL or Oracle.
Added 1 hour ago
A
Senior Machine Learning Operations Developer: AI/ML Platform
Autodesk
Vancouver, BC · Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…manufacturing, and entertainment software, is seeking a skilled MLOps Developer to join our AI/ML Platform team. This role is pivotal in ensuring the smooth operationalization of machine…
Added 1 hour ago
AM
Salesforce AI & Data Cloud Solutions Engineer
AGF Management
Toronto, ON
- Full-time
Programming proficiency in SQL, JavaScript, Python, Java, or a similar language.
Added 2 hours ago
DI
Specialist, Actuarial
Definity Insurance Company
Toronto, ON
- Full-time
Strong programming capabilities in Python, R, SAS, SQL, or similar analytical tools.
Added 2 hours ago
TA
Decision Science Specialist
Transat AT
Montreal, QC
- Full-time
Advanced proficiency in SQL and Python for data extraction, transformation, analysis, and model development; knowledge of R, Spark, or similar technologies is considered an asset.
Added 2 hours ago
M
Senior Software Engineer, Device & Data Platform
Mecka
Richmond Hill, ON
- $180,000 to $210,000 CAD / year
- Full-time
Experience designing APIs, data schemas, and databases, with practical knowledge of SQL and query performance.
Added 2 hours ago
TC
Data & Analytics Solutions Architect
Tata Consultancy Services
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
Strong hands-on expertise in Hadoop, HDFS, YARN, Hive, Spark, PySpark, Kafka, SQL, Python, Java, and Scala.
Added 2 hours ago
AT
Decision Science Specialist
Air Transat
Montreal, QC
- Full-time
Advanced proficiency in SQL and Python for data extraction, transformation, analysis, and model development; knowledge of R, Spark, or similar technologies is considered an asset.
Added 2 hours ago
T
FCRM Testing Analyst - Technology Testing (5557)
TD
Toronto, ON
- Full-time
Ability to comprehend written codes/macros and develop scripts to conduct basic tasks such as query and parsing in SQL, Python or other languages.
Added 2 hours ago
F
Senior Machine Learning Engineer
Fusemachines
Remote, Canada
- Contract
- Remote
…(terabytes/petabytes of bidstream and user event data) using SQL, Python, and distributed computing frameworks (e.g., Spark,…

Envision Technology Solutions

Jira Service Management Intake Automation Developer

Brampton, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 7, 2026
Experience: 3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Posting language: English
Posted: Oct 8, 2026

Original job description

Jira Service Management Intake Automation Developer

Brampton, ON

Contract

We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the enterprise.

This role combines Jira Service Management (JSM) configuration and automation, Java/Python development, API integration, and applied AI to improve request quality, operational efficiency, and decision-making. The successful candidate will own the full lifecycle of intake solutions - from requirements gathering and workflow design through implementation, deployment, monitoring, and continuous improvement.

Key Responsibilities

Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.
Build automation to classify, prioritize, route, assign, and track work with minimal manual intervention.
Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.
Develop production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.
Use Python and scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.
Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.
Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.
Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.
Design responsible AI workflows incorporating validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.
Create dashboards and reports covering intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.
Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.
Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.
Partner with engineering, product, program management, QA, operations, and business teams to translate ambiguous requirements into reliable technical solutions.
Document technical designs, business rules, AI behavior, workflows, integrations, and operational procedures.
Monitor intake-system performance and continuously identify opportunities for automation and process improvement.

Required Qualifications & Key Skills

3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Strong experience with Jira Service Management administration, configuration, workflow design, and automation.
Strong Java/Spring Boot and/or Python application development experience.
Hands-on experience with REST APIs, webhooks, JSON, HTTP, OAuth 2.0, and enterprise system integrations.
Experience applying AI/GenAI, NLP, or intelligent automation to business workflows.
Strong knowledge of SQL, secure production-system design, troubleshooting, monitoring, and observability.
Experience with Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, or relevant Marketplace applications.
Knowledge of LangChain, Amazon Bedrock, RAG, embeddings, vector search, and AI evaluation is highly desirable.
Experience with AWS or other cloud platforms.
Knowledge of Docker, Kubernetes, Infrastructure as Code, and Configuration as Code.
Familiarity with CI/CD pipelines and modern software delivery practices.
Understanding of Agile methodologies and experience working in cross-functional teams.
Strong troubleshooting, analytical, communication, and technical documentation skills.
Understanding of responsible AI principles, including security, privacy, explainability, human oversight, and fallback mechanisms.

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More about this job

Responsibilities

Design, build, and maintain Jira Service Management intake workflows, automation, Java/Python services, APIs, and integrations with enterprise systems. Apply responsible AI to improve request classification and routing, while monitoring performance, troubleshooting issues, documenting solutions, and continuously improving intake processes.

Requirements

Requires 3+ years administering, developing, or automating Jira Service Management or similar workflow platforms, along with strong Jira configuration and Java/Spring Boot and/or Python development experience. Candidates should have experience with APIs and integrations, AI-enabled workflows, SQL, secure production systems, cloud platforms, and modern delivery practices; Atlassian tools and AI technologies such as LangChain, Bedrock, and RAG are desirable.

Skills

Jira Service Management
Workflow Design
Automation
Java
Spring Boot
Python
REST APIs
Webhooks
Enterprise Integrations
Artificial Intelligence
Natural Language Processing
SQL
Cloud Platforms
Monitoring And Observability
Responsible AI
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian Forge
ScriptRunner
Assets
Advanced Roadmaps
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
SQL
Artificial Intelligence
Generative AI
Natural Language Processing
LangChain
Amazon Bedrock
Retrieval-Augmented Generation
Embeddings
Vector Search
AWS
Docker
Kubernetes
Infrastructure As Code
Configuration As Code
CI/CD
Agile
Observability

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