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Added 4 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Identify manual activities, duplicate entry, control gaps, bottlenecks, and opportunities for process improvement and automation.
Added 6 hours ago
V
QA Engineer
Varonis
Vancouver, BC
- Full-time
4+ years of professional QA experience, with a strong focus on backend systems and automation.
Added 8 hours ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
Support the Release Management and DevOps teams in implementing and maintaining CI/CD pipelines, deployment strategies, and automation tools.
Added 9 hours ago
A
Customer Support Developer (Databases)
Airbyte
Remote, Canada
- $101,000 to $110,000 CAD / year
- Full-time
- Remote
Are you the kind of developer who gets a rush from cracking a gnarly replication bug, an issue with CDC implementation, or a query that hangs with no obvious reason? Do you thrive at the…
Added 11 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience working with Oracle Policy Automation (OPA)
Added 11 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…test strategy development, test case and script creation, test automation, API testing, performance testing, defect management, database testing, cloud technologies, CI/CD pipelines,…
Added 17 hours ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL
Added 17 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Provide technical direction across backend, frontend, API, integration, workflow, reporting, automation, and data-processing components.
Added 19 hours ago
T
Quality Engineer
TEEMA
Vancouver, BC
- Full-time
We are looking for a QA Engineer with strong test automation experience who is excited about using AI technologies to improve software quality and testing processes.
Added 21 hours ago
MS
Senior Software Quality Engineer
Myant Shared Service Corp.
Mississauga, ON
- Full-time
…release must meet. You will remain hands-on with testing and automation while using AI to accelerate the work without lowering the quality…
Added 22 hours ago
E
IVR/Contact Center Tester
Experis
Toronto, ON
- Contract
…The ideal candidate will have extensive experience with Cyara automation, IVR testing, contact center technologies, and end-to-end quality assurance processes. This role will focus on…
Added 23 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…test strategy development, test case and script creation, test automation, API testing, performance testing, defect management, database testing, cloud technologies, CI/CD pipelines,…
Added 1 day ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
…solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale…
Added 1 day ago
N
Lead QA Test Engineer
Nasdaq
Toronto, ON
- Full-time
Strong scripting skills with the ability to build and maintain test automation and tooling.
Added 1 day ago
AM
SOFTWARE ARCHITECT – WINDOWS INSTALLER & DEPLOYMENT
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Strong Python for automation, build, test, packaging, and deployment tooling; experience with PowerShell and Windows command-line tools
Added 1 day ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…This role primarily focuses on manual testing with exposure to automation, supporting end-to-end verification of system functionality and data integrity. Operating in an offshore…
Added 1 day ago
V
Senior Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking an Experienced QA Analyst with 5 to 8 years of expertise in testing strategies and automation frameworks. The ideal candidate will mentor team members and ensure…
Added 1 day ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled QA Automation Engineer with 7-10 years of experience to join our dynamic team in Toronto. The ideal candidate will play a crucial role in…
Added 1 day ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled QA Automation Engineer with 7-10 years of experience to join our dynamic team in Toronto. The ideal candidate will play a crucial role in…
Added 1 day ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled QA Automation Engineer with 7-10 years of experience to join our dynamic team in Toronto. The ideal candidate will play a crucial role in…
Added 1 day ago
A
SOFTWARE ARCHITECT – WINDOWS INSTALLER & DEPLOYMENT
AMD
Markham, ON
- $156,000 to $234,000 USD / year
- Full-time
Strong Python for automation, build, test, packaging, and deployment tooling; experience with PowerShell and Windows command-line tools
Added 1 day ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
…data capture, geospatial analysis, spatial ETL and workflow automation would be an…
Added 1 day ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
…data capture, geospatial analysis, spatial ETL and workflow automation would be an…
Added 1 day ago
FI
QA Analyst
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
Familiarity with browser developer tools, including the element inspector, console, and network inspector.
Added 1 day ago
HC
Accounts Receivable Specialist
Hartmann Canada Inc
Brantford, ON
- $63,000 to $68,000 CAD / year
- Full-time

Envision Technology Solutions

Jira Service Management Intake Automation Developer

Brampton, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 7, 2026
Experience: 3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Posting language: English
Posted: Oct 8, 2026

Original job description

Jira Service Management Intake Automation Developer

Brampton, ON

Contract

We are seeking a Jira Service Management Intake Automation Developer to build scalable intake platforms that transform how teams submit, triage, prioritize, route, and track work across the enterprise.

This role combines Jira Service Management (JSM) configuration and automation, Java/Python development, API integration, and applied AI to improve request quality, operational efficiency, and decision-making. The successful candidate will own the full lifecycle of intake solutions - from requirements gathering and workflow design through implementation, deployment, monitoring, and continuous improvement.

Key Responsibilities

Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.
Build automation to classify, prioritize, route, assign, and track work with minimal manual intervention.
Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.
Develop production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.
Use Python and scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.
Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.
Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.
Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.
Design responsible AI workflows incorporating validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.
Create dashboards and reports covering intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.
Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.
Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.
Partner with engineering, product, program management, QA, operations, and business teams to translate ambiguous requirements into reliable technical solutions.
Document technical designs, business rules, AI behavior, workflows, integrations, and operational procedures.
Monitor intake-system performance and continuously identify opportunities for automation and process improvement.

Required Qualifications & Key Skills

3+ years of experience administering, developing, or automating Jira Service Management or similar enterprise workflow platforms.
Strong experience with Jira Service Management administration, configuration, workflow design, and automation.
Strong Java/Spring Boot and/or Python application development experience.
Hands-on experience with REST APIs, webhooks, JSON, HTTP, OAuth 2.0, and enterprise system integrations.
Experience applying AI/GenAI, NLP, or intelligent automation to business workflows.
Strong knowledge of SQL, secure production-system design, troubleshooting, monitoring, and observability.
Experience with Atlassian Forge, ScriptRunner, Assets, Advanced Roadmaps, or relevant Marketplace applications.
Knowledge of LangChain, Amazon Bedrock, RAG, embeddings, vector search, and AI evaluation is highly desirable.
Experience with AWS or other cloud platforms.
Knowledge of Docker, Kubernetes, Infrastructure as Code, and Configuration as Code.
Familiarity with CI/CD pipelines and modern software delivery practices.
Understanding of Agile methodologies and experience working in cross-functional teams.
Strong troubleshooting, analytical, communication, and technical documentation skills.
Understanding of responsible AI principles, including security, privacy, explainability, human oversight, and fallback mechanisms.

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More about this job

Responsibilities

Design, build, and maintain Jira Service Management intake workflows, automation, Java/Python services, APIs, and integrations with enterprise systems. Apply responsible AI to improve request classification and routing, while monitoring performance, troubleshooting issues, documenting solutions, and continuously improving intake processes.

Requirements

Requires 3+ years administering, developing, or automating Jira Service Management or similar workflow platforms, along with strong Jira configuration and Java/Spring Boot and/or Python development experience. Candidates should have experience with APIs and integrations, AI-enabled workflows, SQL, secure production systems, cloud platforms, and modern delivery practices; Atlassian tools and AI technologies such as LangChain, Bedrock, and RAG are desirable.

Skills

Jira Service Management
Workflow Design
Automation
Java
Spring Boot
Python
REST APIs
Webhooks
Enterprise Integrations
Artificial Intelligence
Natural Language Processing
SQL
Cloud Platforms
Monitoring And Observability
Responsible AI
Agile Methodologies

Visa sponsorship

Not detected in the job text

Keywords

Jira Service Management
Atlassian Forge
ScriptRunner
Assets
Advanced Roadmaps
Java
Spring Boot
Python
REST APIs
Webhooks
JSON
HTTP
OAuth 2.0
SQL
Artificial Intelligence
Generative AI
Natural Language Processing
LangChain
Amazon Bedrock
Retrieval-Augmented Generation
Embeddings
Vector Search
AWS
Docker
Kubernetes
Infrastructure As Code
Configuration As Code
CI/CD
Agile
Observability

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