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Added 11 mins ago
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Added 11 mins ago
EM
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Added 11 mins ago
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Added 11 mins ago
E
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Toronto, ON
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Toronto, ON
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Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
Added 11 mins ago
BF
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Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
Added 11 mins ago
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Toronto, ON
Added 25 mins ago
HA
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- Full-time
Added 25 mins ago
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Added 25 mins ago
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Toronto, ON

Envision Technology Solutions

Production Support Engineer

Mississauga, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Provide application and production support by responding to customer requests, questions, incidents, and problem tickets.
Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
Review and execute installation, release, and change plans according to established change-management procedures.
Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.
Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.
Install and maintain third-party software and hardware changes.
Develop and improve monitoring, alerting, automation, and operational processes.
Maintain technical documentation, support knowledge sharing, and contribute to team training.
Work collaboratively with project leads, technical teams, business partners, and key stakeholders.
Identify opportunities for continuous improvement, operational efficiency, and better customer experience.
Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.

Essential Skills

Infrastructure Skills

Systems monitoring, performance, availability, and reliability management.
Experience using system commands and utilities.
Installation and maintenance of third-party software and hardware.
Production alert monitoring and response.
Troubleshooting and root-cause analysis.
Knowledge of change procedures and implementation planning.
Experience providing on-call support.

Application Skills

Understanding and following SDLC processes.
Participation in code reviews.
Collaboration with development teams.
Preparing test scripts and supporting application-related troubleshooting.

Core Skills

Application / Production Support
Incident & Problem Management
Root Cause Analysis
Technical Troubleshooting
System Monitoring & Alerting
Scripting / Automation
Programming & Debugging
SDLC / ISDLC
Code Review & Testing
Change / Release Management
System Performance & Reliability
Third-Party Software Support
Technical Documentation
Stakeholder Communication
Continuous Improvement

Desirable Skills

Infrastructure Optimization and Tuning
Project Management

Apply About employer

More about this job

Responsibilities

Provide application and production support by responding to incidents, troubleshooting technical issues, performing root-cause analysis, and implementing resolutions. Monitor system health, support releases and changes, develop automation, maintain documentation, and collaborate with technical teams and stakeholders to improve operations and customer experience.

Requirements

The role requires experience with production support, system monitoring, troubleshooting, root-cause analysis, change procedures, and on-call support. Candidates should understand SDLC processes and have experience with system utilities, scripting or programming, code reviews, testing, and collaboration with development teams.

Skills

Application Support
Production Support
Incident Management
Problem Management
Root-Cause Analysis
Technical Troubleshooting
System Monitoring
Scripting and Automation
Programming and Debugging
SDLC
Code Review and Testing
Change and Release Management
System Performance and Reliability
Third-Party Software Support
Technical Documentation
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Production Support
Incident Management
Problem Management
Root-Cause Analysis
System Monitoring
Performance Management
Availability
Reliability
System Commands
System Utilities
Production Alerts
On-Call Support
Change Management
Release Management
Installation Planning
Third-Party Software
Hardware Maintenance
Scripting
Automation
Programming
Debugging
SDLC
ISDLC
Code Reviews
Test Scripts
Deployment
Technical Documentation
Infrastructure Optimization
Project Management

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