Production Support Engineer
- Mississauga, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
- Provide application and production support by responding to customer requests, questions, incidents, and problem tickets.
- Troubleshoot technical issues, perform root-cause analysis, and implement effective resolutions.
- Review and execute installation, release, and change plans according to established change-management procedures.
- Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
- Participate in code reviews, testing, deployment, and ISDLC/SDLC processes.
- Monitor system alerts, performance, availability, and reliability, proactively addressing operational issues.
- Install and maintain third-party software and hardware changes.
- Develop and improve monitoring, alerting, automation, and operational processes.
- Maintain technical documentation, support knowledge sharing, and contribute to team training.
- Work collaboratively with project leads, technical teams, business partners, and key stakeholders.
- Identify opportunities for continuous improvement, operational efficiency, and better customer experience.
- Demonstrate strong ownership, integrity, collaboration, adaptability, and customer focus.
Essential Skills
Infrastructure Skills
- Systems monitoring, performance, availability, and reliability management.
- Experience using system commands and utilities.
- Installation and maintenance of third-party software and hardware.
- Production alert monitoring and response.
- Troubleshooting and root-cause analysis.
- Knowledge of change procedures and implementation planning.
- Experience providing on-call support.
Application Skills
- Understanding and following SDLC processes.
- Participation in code reviews.
- Collaboration with development teams.
- Preparing test scripts and supporting application-related troubleshooting.
Core Skills
- Application / Production Support
- Incident & Problem Management
- Root Cause Analysis
- Technical Troubleshooting
- System Monitoring & Alerting
- Scripting / Automation
- Programming & Debugging
- SDLC / ISDLC
- Code Review & Testing
- Change / Release Management
- System Performance & Reliability
- Third-Party Software Support
- Technical Documentation
- Stakeholder Communication
- Continuous Improvement
Desirable Skills
- Infrastructure Optimization and Tuning
- Project Management
More about this job
Responsibilities
Provide application and production support by responding to incidents, troubleshooting technical issues, performing root-cause analysis, and implementing resolutions. Monitor system health, support releases and changes, develop automation, maintain documentation, and collaborate with technical teams and stakeholders to improve operations and customer experience.
Requirements
The role requires experience with production support, system monitoring, troubleshooting, root-cause analysis, change procedures, and on-call support. Candidates should understand SDLC processes and have experience with system utilities, scripting or programming, code reviews, testing, and collaboration with development teams.
Skills
- Application Support
- Production Support
- Incident Management
- Problem Management
- Root-Cause Analysis
- Technical Troubleshooting
- System Monitoring
- Scripting and Automation
- Programming and Debugging
- SDLC
- Code Review and Testing
- Change and Release Management
- System Performance and Reliability
- Third-Party Software Support
- Technical Documentation
- Stakeholder Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Engineering
Keywords
- Application Support
- Production Support
- Incident Management
- Problem Management
- Root-Cause Analysis
- System Monitoring
- Performance Management
- Availability
- Reliability
- System Commands
- System Utilities
- Production Alerts
- On-Call Support
- Change Management
- Release Management
- Installation Planning
- Third-Party Software
- Hardware Maintenance
- Scripting
- Automation
- Programming
- Debugging
- SDLC
- ISDLC
- Code Reviews
- Test Scripts
- Deployment
- Technical Documentation
- Infrastructure Optimization
- Project Management