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Added 2 mins ago
MM
Business Development Manager
Merit Medical Systems, Inc.
Canada
- Full-time
New client establishment/existing account maintenance
Added 2 mins ago
G
Senior Account Manager
GreenShield
Toronto, ON
- $72,521 to $109,341 CAD / year
- Full-time
Minimum of five years experience as an Account Executive or Account Manager, working with third-party payors, TPAs, and/or advisors in the health benefits or a related sector.
Added 2 mins ago
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Assistant General Manager
Mandrake
Peterborough, ON
- Full-time
Act as account manager and develop strong customer relationships on key customer accounts
Added 2 mins ago
RV
Consultant
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
Reporting to the Financial Planning and Analysis (FP&A) Manager, the FP&A Consultant provides financial analysis & planning support to various hospital programs. The position integrates and…
Added 2 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…the Group aims to accelerate its national and international…
Added 2 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
…always on the lookout for new trends, the Digital Performance Manager enjoys experimenting, innovating, and pushing boundaries. Whether through campaign optimization, advanced data…
Added 2 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
…including fast-track access to a doctor $1,100 annual health account, up to $2,000 with years of service FTQ pension plan with employer contribution Annual continuing education budget…
Added 2 mins ago
W
Manager IT, Enterprise Architecture
WorkSafeBC
Richmond, BC
- Full-time
We’re looking for a Manager IT, Enterprise Architecture to lead the development and evolution of WorkSafeBC’s enterprise architecture practice and help shape the organization’s future…
Added 2 mins ago
MT
Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
In this role you will drive business development for our Disputes Law Group, acting as a trusted advisor to partners and lawyers, shaping how the group's wins are told in the market, and…
Added 2 mins ago
XS
HR & Payroll Manager
XA Security
Calgary, AB
- Full-time
…calls about their cheque. You'll also work directly with our development team, so when you find a gap or a better way to do something, it gets…
Added 2 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 mins ago
Territory Manager (British Columbia)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Excellent training and development programs as well as opportunities to grow within the company
Added 2 mins ago
AA
Quality Engineer - Automotive
Almag Aluminum
Brampton, ON
- Full-time
Reporting directly to the Quality Manager, this role is responsible for supporting and advancing the objectives of the Quality Department through active participation in quality system…
Added 2 mins ago
MANAGER FINANCE & BUSINESS SERVICES
City of Toronto
Toronto, ON
The Manager, Finance & Business Services leads the CX Division's financial, human resources, business and administrative services in a high-profile customer service environment, ensuring…
Added 17 mins ago
Talent Acquisition Specialist (1 Year Contract)
ATS Automation
Cambridge, ON
Health Care Benefits + $600 Health Care Spending Account
Added 17 mins ago
RB
Transaction Processing Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Pre-screen, prepare, and input financial and non-financial transactions (account setups, address changes, redemptions, purchases, switches, direct trades, and wire orders) by standard…
Added 32 mins ago
FL
Licensed Insolvency Trustee
Fuller Landau LLP
Toronto, ON
- Full-time
Job title: Manager/Senior Manager, Consumer Insolvency (Licensed Insolvency Trustee)
Added 32 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Participate in industry-leading training and development programs.
Added 32 mins ago
AI
Talent Acquisition Specialist (1 Year Contract)
ATS Industrial Automation
Cambridge, ON
- Contract
Health Care Benefits + $600 Health Care Spending Account
Added 32 mins ago
T
Account Manager - Data Centres
Telecon
Toronto, ON
- Full-time
Telecon’s Enterprise division is looking to hire a Data Centre Account Manager to join our team of dynamic sales professionals. This role is ideal for someone with prior experience selling…
Added 32 mins ago
AA
Quality Engineer - Automotive
ALMAG Aluminum
Brampton, ON
- Full-time
Reporting directly to the Quality Manager, this role is responsible for supporting and advancing the objectives of the Quality Department through active participation in quality system…
Added 32 mins ago
MO
Senior Accountant
March of Dimes Canada
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
…journal entries, month-end, and year- end close, review of account receivable transactions, financial analysis and transaction investigation and adjustment. The Senior Accountant plays a…
Added 32 mins ago
B
Controller
BluMetric
Ottawa, ON
- Full-time
…process. The Controller will provide leadership, guidance, and development to a team, while driving process improvements and maintaining effective financial controls. This is an existing…
Added 32 mins ago
W
(CAN) General Merchandise Assistant Manager
Walmart
Magog, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 32 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Sainte-Agathe-des-Monts, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…

Enwin Utilities

Supervisor Customer Care & Billing

4545 Rhodes Dr, Windsor, ON, N8W 5T1, Canada

Salary Range for Qualified Candidates: $104,074 - $115,638 · Full-time

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Job details

Pay: Salary Range for Qualified Candidates: $104,074 - $115,638
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

2026-10-26

ENWIN Utilities Ltd., is currently accepting applications for the vacant position of:

Supervisor, Customer Care & Billing

Location: Windsor, ON (Hybrid)

Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard and Customer Service) and management of unionized employees by providing best in class customer service through the departments billing, credit, account services work processes, and phone service levels to the Ontario Energy Board (OEB) regulated standards and departmental KPI's. Responsible for ensuring timely and accurate processes related to billing, collections and processing of cash receipts. The Supervisor Customer Care & Billing supports the Call Centre staff by continually monitoring team performance against predefined standards including coaching, training, motivating, and developing staff to ensure a high level of performance and service standards are met; leading monthly communication meeting with staff for process improvements and to create cohesion within the department by gathering ideas and inputs from the staff to make recommendations to the Manager. This position provides support to CSR's and Senior CSR's by fielding escalated issues from internal and external customers by determining best course of action in order to resolve issues. This position is responsible for managing the overall scheduling, approving and monitoring of attendance and absenteeism for customer service staff. The Supervisor Customer Care & Billing is also responsible for ongoing management of large customers and key accounts, working with regulatory to complete testing of rates, monitoring and fulfilment of regulatory obligations related to customer service interests by providing billing information, required data and providing explanations.

The successful applicant must have the following skills and competencies:

College diploma in Business or related field.
Minimum of two (2) years similar experience working in a call centre environment.
Awareness of CIS system, billing, credit.
Experience working in a unionized environment considered an asset.
Strong verbal and written communication skills. Strong interpersonal skills and ability to lead and manage, mentor and motivate staff.
Ability to formulate and execute plans.
Strong customer service orientation, both internal and external.
Ability to present professionally to customers and address and resolve difficult and complex issues.
Demonstrates organizational, analytical and problem solving skills and strong attention to detail.
Ability to work independently or as part of a team.
Experience working with a variety of computer systems (MS Office, SAP, ODCC, Northstar)

Salary Range for Qualified Candidates: $104,074 - $115,638

Qualified applicants may apply at https://www.applicantpro.com/openings/enwin/jobs up to and including Wednesday, November 4, 2026. Please quote File #EWU-26-01-052 on application. Although all applications are appreciated, only those candidates selected for an interview will be contacted.

ENWIN Utilities Ltd. provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and hiring process, please advise the Human Resources Department.

ENWIN believes there is significant value in the diversity within our workforce and we are committed to continually enhancing and improving diversity and inclusion throughout our organization. As an equal opportunity employer, we encourage all qualified individuals to apply for employment opportunities and believe that strength flows from our individual differences and enables us to effectively serve our community.

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More about this job

Responsibilities

The supervisor is responsible for the daily operations of the Customer Service Centre, including managing unionized staff and ensuring billing and credit processes meet regulatory standards. They also provide coaching, handle escalated customer issues, and monitor team performance against key performance indicators.

Requirements

Candidates must possess a college diploma in Business or a related field and at least two years of experience in a call centre environment. Proficiency in computer systems such as MS Office and SAP, along with strong leadership and communication skills, is required.

Skills

Customer service
Call centre management
Billing
Credit management
Staff coaching
Staff development
Performance monitoring
Regulatory compliance
Conflict resolution
Scheduling
Communication skills
Interpersonal skills
Analytical skills
Problem solving
SAP
MS Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Billing
Call Centre
Unionized Environment
Ontario Energy Board
KPI
Collections
Cash Receipts
Staff Coaching
Key Accounts
Regulatory Compliance
CIS System
SAP
MS Office
ODCC
Northstar
Leadership
Mentoring
Problem Solving
Attention To Detail

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