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Added 7 mins ago
GC
Supervisor, Mine Operations
Glencore Canada
Elkford, BC
- Full-time
Reporting to the Senior Supervisor, Mine Operations, the Mine Operations Supervisor is responsible for the safe and productive operation of the operations crew. This position follows a 4x4…
Added 7 mins ago
GC
Supervisor, Dispatch
Glencore Canada
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Senior Supervisor Mine Operations, the Supervisor, Dispatch is responsible for assigning work and meeting production objectives in a safe, environmentally responsible, and…
Added 7 mins ago
GC
Supervisor, Maintenance
Glencore Canada
Elkford, BC
- Full-time
Reporting to the Superintendent, Maintenance, the Supervisor, Maintenance leads maintenance activities for a large fleet of mining equipment, including haul trucks, loaders, dozers,…
Added 7 mins ago
GC
Supervisor, Maintenance Shop Light Vehicle
Glencore Canada
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Maintenance Superintendent, the Supervisor, Maintenance will be responsible for all maintenance activities for a fleet of Light and Medium Duty Vehicles. The positions…
Added 7 mins ago
GC
Engineer, Mechanical
Glencore Canada
Sparwood, BC
- $108,000 to $145,000 CAD / year
- Full-time
Reporting to the Senior Engineer Supervisor, the Engineer, Mechanical, Water Operations, is focused on design, troubleshooting and optimization of water treatment facilities in the Elk…
Added 7 mins ago
AG
Planning Supervisor
Adelphi Group
Toronto, ON
- Full-time
We are looking for a hands-on, support-focused supervisor who enables the team by running day-to-day media planning, delivery and operational workflows. This role maintains direct people…
Added 7 mins ago
AG
Supervisor, Strategy (Contract)
Adelphi Group
Vancouver, BC
- Full-time
We are looking for a hands-on, support-focused supervisor who enables the team by running day-to-day media planning, delivery and operational workflows. This role maintains direct people…
Added 22 mins ago
MU
Research Assistant 2
McGill University
MacdonaldStewart Bld
- Full-time
…apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search…
Added 1 hour ago
R
Recycling Auditor
Reconomy
Brampton, ON
- $22.5 CAD / hour
- Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 1 hour ago
BC
Housekeeping Aide - Part-Time
Berkshire Care Centre
Windsor, ON
- Part-time
…accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their…
Added 2 hours ago
MH
Environmental Health Safety Coordinator
Mitsui High-tec (Canada), Inc.
Brantford, ON
- $60,000 to $68,000 CAD / year
- Full-time
Excellent Total Rewards Package (100% company paid medical/dental benefits, health & wellness spending account, vacation, RRSP)
Added 2 hours ago
CS
Loans Interviewer / MSR, Mobile
Community Savings Credit Union
Vancouver, BC · Greater Vancouver Metropolitan Area
- Temporary
Added 2 hours ago
Fuel Accounting Analyst
Circle K
Laval, QC
Reporting to the Fuel Accounting Supervisor, the Analyst is responsible for processing, reviewing, and analyzing financial data related to fuel sales and purchases. The Analyst ensures the…
Added 2 hours ago
Customer Service Representative Revenue-C0746
City of London
London, ON
…Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides information to the public concerning property taxes and related legislation.…
Added 3 hours ago
PH
Revenue Control Clerk
Provincial Health Services Authority
Victoria, BC
- Full-time
…designated staff as required, and the systems involved, including account analysis and identifying trends and/or…
Added 3 hours ago
EU
Supervisor Customer Care & Billing
Enwin Utilities
Windsor, ON
- Full-time
…class customer service through the departments billing, credit, account services work processes, and phone service levels to the Ontario Energy Board (OEB) regulated standards and…
Added 4 hours ago
Electrical Designer
JENOPTIK AG
Barrie, ON
You will provide Electrical Design solutions reporting directly to the Electrical Design Supervisor. Your level within the role will be determined by the skills and experience you bring…
Added 5 hours ago
TU
Assistant Manager and Writer, Faculty Appointments, Reappointments, Promotion, Tenure (ARPT), and Emeriti
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Added 7 hours ago
I
Product Line Manager - Geomembrane & Specialty Market
IPG
NB · New Brunswick, Canada
- Full-time
Immediate Supervisor: VP Product Management and Customer Experience
Added 8 hours ago
UO
Assistant Manager and Writer, Faculty Appointments, Reappointments, Promotion, Tenure (ARPT), and Emeriti
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Ambulatory Care Building (BCCHA)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Added 11 hours ago
SH
Heating Plant Controls
Sisler High School
Winnipeg, MB
- Full-time
Under the supervision and direction of the Maintenance Supervisor, the Heating Plant Controls person is responsible for installing and maintaining fuel fired heating equipment, controls and…
Added 11 hours ago
SH
Service Desk and Desktop Technician
Sisler High School
Winnipeg, MB
- Full-time
Under The Supervision And Direction Of The Supervisor, Technical Services, The Service Desk & Desktop Technician Responsibilities May Include But Are Not Limited To:
Added 11 hours ago
MU
Audiovisual Assistant B (CIRMMT)
McGill University
Magog, QC
- Part-time
…apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search…
Added 14 hours ago
SH
School Bus Driver
Sisler High School
Winnipeg, MB
- Contract
Under the supervision of the Transportation Supervisor, a school bus driver ensures the safe and systematic transportation of students to and from school according to the procedure set out…
Added 15 hours ago
QR
Panel Sales Supervisor
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
Experience in sales, territory development, account growth, and business development, ideally within retail, distribution, wood products, panel products, building materials, or related…

Enwin Utilities

Supervisor Customer Care & Billing

4545 Rhodes Dr, Windsor, ON, N8W 5T1, Canada

Salary Range for Qualified Candidates: $104,074 - $115,638 · Full-time

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Job details

Pay: Salary Range for Qualified Candidates: $104,074 - $115,638
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

2026-10-26

ENWIN Utilities Ltd., is currently accepting applications for the vacant position of:

Supervisor, Customer Care & Billing

Location: Windsor, ON (Hybrid)

Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard and Customer Service) and management of unionized employees by providing best in class customer service through the departments billing, credit, account services work processes, and phone service levels to the Ontario Energy Board (OEB) regulated standards and departmental KPI's. Responsible for ensuring timely and accurate processes related to billing, collections and processing of cash receipts. The Supervisor Customer Care & Billing supports the Call Centre staff by continually monitoring team performance against predefined standards including coaching, training, motivating, and developing staff to ensure a high level of performance and service standards are met; leading monthly communication meeting with staff for process improvements and to create cohesion within the department by gathering ideas and inputs from the staff to make recommendations to the Manager. This position provides support to CSR's and Senior CSR's by fielding escalated issues from internal and external customers by determining best course of action in order to resolve issues. This position is responsible for managing the overall scheduling, approving and monitoring of attendance and absenteeism for customer service staff. The Supervisor Customer Care & Billing is also responsible for ongoing management of large customers and key accounts, working with regulatory to complete testing of rates, monitoring and fulfilment of regulatory obligations related to customer service interests by providing billing information, required data and providing explanations.

The successful applicant must have the following skills and competencies:

College diploma in Business or related field.
Minimum of two (2) years similar experience working in a call centre environment.
Awareness of CIS system, billing, credit.
Experience working in a unionized environment considered an asset.
Strong verbal and written communication skills. Strong interpersonal skills and ability to lead and manage, mentor and motivate staff.
Ability to formulate and execute plans.
Strong customer service orientation, both internal and external.
Ability to present professionally to customers and address and resolve difficult and complex issues.
Demonstrates organizational, analytical and problem solving skills and strong attention to detail.
Ability to work independently or as part of a team.
Experience working with a variety of computer systems (MS Office, SAP, ODCC, Northstar)

Salary Range for Qualified Candidates: $104,074 - $115,638

Qualified applicants may apply at https://www.applicantpro.com/openings/enwin/jobs up to and including Wednesday, November 4, 2026. Please quote File #EWU-26-01-052 on application. Although all applications are appreciated, only those candidates selected for an interview will be contacted.

ENWIN Utilities Ltd. provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and hiring process, please advise the Human Resources Department.

ENWIN believes there is significant value in the diversity within our workforce and we are committed to continually enhancing and improving diversity and inclusion throughout our organization. As an equal opportunity employer, we encourage all qualified individuals to apply for employment opportunities and believe that strength flows from our individual differences and enables us to effectively serve our community.

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More about this job

Responsibilities

The supervisor is responsible for the daily operations of the Customer Service Centre, including managing unionized staff and ensuring billing and credit processes meet regulatory standards. They also provide coaching, handle escalated customer issues, and monitor team performance against key performance indicators.

Requirements

Candidates must possess a college diploma in Business or a related field and at least two years of experience in a call centre environment. Proficiency in computer systems such as MS Office and SAP, along with strong leadership and communication skills, is required.

Skills

Customer service
Call centre management
Billing
Credit management
Staff coaching
Staff development
Performance monitoring
Regulatory compliance
Conflict resolution
Scheduling
Communication skills
Interpersonal skills
Analytical skills
Problem solving
SAP
MS Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Billing
Call Centre
Unionized Environment
Ontario Energy Board
KPI
Collections
Cash Receipts
Staff Coaching
Key Accounts
Regulatory Compliance
CIS System
SAP
MS Office
ODCC
Northstar
Leadership
Mentoring
Problem Solving
Attention To Detail

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