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Added 23 mins ago
AP
Finance Controller
AMZ Prep®
Mississauga, ON
- Full-time
Reporting to the Director of Finance & Strategy, you will work closely with the Billing & Revenue Operations Manager and other teams to strengthen financial processes, support our US…
Added 23 mins ago
E
Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
Maintain and ensure action is taken on confidential monthly operational reports, manager action items, yearly business planning. Produce clear and timely meeting minutes and ensure action…
Added 23 mins ago
PG
Supervisor, Digital
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…transparency at the core of everything we do, from data reporting to billing all the way to agency leadership. The result is a blend of meaningful work for some of Canadas’ favorite brands…
Added 53 mins ago
PM
Digital Media Supervisor
Publicis Media
Toronto, ON
- Full-time
…transparency at the core of everything we do, from data reporting to billing all the way to agency leadership. The result is a blend of meaningful work for some of Canadas’ favorite brands…
Added 53 mins ago
PC
Assistant Food & Beverage Manager, Chateau
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Jasper, AB · CAN - Chateau Jasper
- Full-time
The Assistant Manager plays a key role in the smooth, day-to-day operation of the hotel restaurant and all special events, including banquets. You’ll be a visible, hands-on leader who…
Added 1 hour ago
SL
Team Lead, Billing & Payment Services
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- Full-time
Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance…
Added 1 hour ago
FS
Banquet Supervisor
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
Oversee the operations of banquet functions in the absence of and alongside the Banquet Manager. Includes supervising, coordinating, and scheduling the activities of staff who serve food…
Added 1 hour ago
EI
Business Development Manager
Executive Integrity | B Corp®
Calgary, AB
- Full-time
Job Title: Business Development Manager, Oil and Gas (Industry Manager) · Location: Calgary, Alberta (hybrid)
Added 1 hour ago
AG
Planning Supervisor
Adelphi Group
Toronto, ON
- Full-time
Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.
Added 1 hour ago
AG
Supervisor, Strategy (Contract)
Adelphi Group
Vancouver, BC
- Full-time
Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.
Added 1 hour ago
AG
Manager, Communications Design
Adelphi Group
Toronto, ON
- Full-time
The role of a Media Planning Manager is to supervise and manage our integrated media planning product and assume an active role on the business. The Media Planning Manager will assist with…
Added 1 hour ago
T
Senior Commercial Manager
Tag
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $105,000 CAD / year
- Full-time
Tag is looking for a commercially minded, analytically strong Senior Commercial Manager to join our team in Toronto. Reporting to the VP of Commercials, this role will serve as a key…
Added 1 hour ago
PR
Accounting Manager
Purves Redmond Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and proactive Accounting Manager to join our Finance team. The Accounting Manager will support all aspects of accounting, financial reporting and regulatory…
Added 2 hours ago
E
Coordinator, Project Delivery
EPCOR
AB · Edmonton, Alberta
- Full-time
Reporting to the Manager, Project Delivery, this position is responsible for (but not limited to) the following:
Added 2 hours ago
E
Service Consultant
EPCOR
AB · Edmonton, Alberta
- Full-time
…outstanding sales, service and support for their inquiries including billing, payment negotiation and utility service requests. You will promote EPCOR services and products to customers,…
Added 2 hours ago
C
Senior Project Manager
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Montreal, QC
- Full-time
Cosmo5 is looking for a Senior Project Manager to drive the delivery and financial performance of client projects. As our first dedicated project management hire in Montreal, you will help…
Added 2 hours ago
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- Full-time
Advertiser Account Manager – Performance Marketing
Added 3 hours ago
M
Senior Events Manager
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Burnaby, BC
- Full-time
Added 3 hours ago
FT Dental Administrative Assistant
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Monitor accounts receivable, follow up on unpaid or denied claims, and resolve billing discrepancies
Added 4 hours ago
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
…through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more…
Added 4 hours ago
MS
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
…through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more…
Added 5 hours ago
EU
Supervisor Customer Care & Billing
Enwin Utilities
Windsor, ON
- Full-time
Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard…
Added 10 hours ago
HM
Family Practitioner/General Practitioner
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Campbell River, BC
- Full-time
…supported by a full complement of office staff including RN, MOA, billing staff and an office manager. Overhead - 30% per month max with option to become an associate once split overhead…
Added 10 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Comox, BC
- Full-time
…best resource - so whether its a quick hallway consult or a billing question our doors are always open for each other. We value and encourage the development of individual practice goals…
Added 13 hours ago
BT
Manager, Private Enterprise Services
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Peterborough, ON
- Full-time
We are looking for a Manager, Private Enterprise Services to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…

Enwin Utilities

Supervisor Customer Care & Billing

4545 Rhodes Dr, Windsor, ON, N8W 5T1, Canada

Salary Range for Qualified Candidates: $104,074 - $115,638 · Full-time

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Job details

Pay: Salary Range for Qualified Candidates: $104,074 - $115,638
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

2026-10-26

ENWIN Utilities Ltd., is currently accepting applications for the vacant position of:

Supervisor, Customer Care & Billing

Location: Windsor, ON (Hybrid)

Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard and Customer Service) and management of unionized employees by providing best in class customer service through the departments billing, credit, account services work processes, and phone service levels to the Ontario Energy Board (OEB) regulated standards and departmental KPI's. Responsible for ensuring timely and accurate processes related to billing, collections and processing of cash receipts. The Supervisor Customer Care & Billing supports the Call Centre staff by continually monitoring team performance against predefined standards including coaching, training, motivating, and developing staff to ensure a high level of performance and service standards are met; leading monthly communication meeting with staff for process improvements and to create cohesion within the department by gathering ideas and inputs from the staff to make recommendations to the Manager. This position provides support to CSR's and Senior CSR's by fielding escalated issues from internal and external customers by determining best course of action in order to resolve issues. This position is responsible for managing the overall scheduling, approving and monitoring of attendance and absenteeism for customer service staff. The Supervisor Customer Care & Billing is also responsible for ongoing management of large customers and key accounts, working with regulatory to complete testing of rates, monitoring and fulfilment of regulatory obligations related to customer service interests by providing billing information, required data and providing explanations.

The successful applicant must have the following skills and competencies:

College diploma in Business or related field.
Minimum of two (2) years similar experience working in a call centre environment.
Awareness of CIS system, billing, credit.
Experience working in a unionized environment considered an asset.
Strong verbal and written communication skills. Strong interpersonal skills and ability to lead and manage, mentor and motivate staff.
Ability to formulate and execute plans.
Strong customer service orientation, both internal and external.
Ability to present professionally to customers and address and resolve difficult and complex issues.
Demonstrates organizational, analytical and problem solving skills and strong attention to detail.
Ability to work independently or as part of a team.
Experience working with a variety of computer systems (MS Office, SAP, ODCC, Northstar)

Salary Range for Qualified Candidates: $104,074 - $115,638

Qualified applicants may apply at https://www.applicantpro.com/openings/enwin/jobs up to and including Wednesday, November 4, 2026. Please quote File #EWU-26-01-052 on application. Although all applications are appreciated, only those candidates selected for an interview will be contacted.

ENWIN Utilities Ltd. provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and hiring process, please advise the Human Resources Department.

ENWIN believes there is significant value in the diversity within our workforce and we are committed to continually enhancing and improving diversity and inclusion throughout our organization. As an equal opportunity employer, we encourage all qualified individuals to apply for employment opportunities and believe that strength flows from our individual differences and enables us to effectively serve our community.

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More about this job

Responsibilities

The supervisor is responsible for the daily operations of the Customer Service Centre, including managing unionized staff and ensuring billing and credit processes meet regulatory standards. They also provide coaching, handle escalated customer issues, and monitor team performance against key performance indicators.

Requirements

Candidates must possess a college diploma in Business or a related field and at least two years of experience in a call centre environment. Proficiency in computer systems such as MS Office and SAP, along with strong leadership and communication skills, is required.

Skills

Customer service
Call centre management
Billing
Credit management
Staff coaching
Staff development
Performance monitoring
Regulatory compliance
Conflict resolution
Scheduling
Communication skills
Interpersonal skills
Analytical skills
Problem solving
SAP
MS Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Billing
Call Centre
Unionized Environment
Ontario Energy Board
KPI
Collections
Cash Receipts
Staff Coaching
Key Accounts
Regulatory Compliance
CIS System
SAP
MS Office
ODCC
Northstar
Leadership
Mentoring
Problem Solving
Attention To Detail

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