Find work in Canada.

494,423 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
MG
Washer - Equipment - IOL Kearl
Mikisew Group
Fort McMurray, AB
- Full-time
…Lake. This position will provide labour support for MFM LP Operations on site. MFM LP provides comprehensive Client services in vehicle inspection, light duty vehicle repair and overhead…
Added 10 mins ago
GT
Operations and Project Coordinator
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
ISE is seeking an Operations and Project Coordinator to join our team!
Added 10 mins ago
AM
Paid Co-op Field Survey Assistant
Aplin Martin
Surrey, BC
- Internship
As a Field Survey Assistant Co-op Student, you will work primarily in the field under the direction of a Project Manager and a Field Survey Technician (Party Chief). Your role will involve…
Added 11 mins ago
LC
Superviseur Démontage
LKQ Corporation
Sainte-Sophie, QC
- Full-time
…spreadsheets, databases, and PowerPoint presentations to support business…
Added 11 mins ago
D
Senior Payroll Analyst, Bilingual
dentalcorp
Toronto, ON · Support Centre - Toronto Office
- Full-time
…and evolution of Canadian payroll. Reporting to the Senior Manager, Payroll, you will take on high-impact work and help deliver an exceptional payroll experience across the…
Added 11 mins ago
C
Manager, Analytics CAM
CIBC
Vancouver, BC · Toronto, ON
- Full-time
As a member of CIBC’s team, the Manager, CAM (Client Account Management) Analytics is responsible for supporting the delivery of advanced consulting advice in data analytics in collections…
Added 11 mins ago
CE
Senior Manager, SCM Operations Category Management
Cenovus Energy
Calgary, AB
- Full-time
The Senior Manager, SCM Operations Category Management position is an exciting leadership opportunity to lead strategic sourcing, contracting and category management across Cenovus assets.…
Added 11 mins ago
B
Intraday Liquidity Manager
BMO
Toronto, ON · FCP
- Full-time
…requires effective collaboration and communication with lines of business and other internal and external partners across global time…
Added 11 mins ago
B
CSR
BMO
Surrey, BC
- Part-time
…deliver the desired customer experience and achieve overall business…
Added 11 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
…deliver the desired customer experience and achieve overall business…
Added 11 mins ago
SC
Wireless Sales Supervisor
Staples Canada
Surrey, BC
- Full-time
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads…
Added 11 mins ago
B
Personal Banking Associate, Winter 2027 (Co-op/Internship), Victoriaville - 4 months
BMO
Victoriaville, QC
- Full-time
Added 11 mins ago
BT
Class 1/AZ City Driver/Yard Supervisor
Bison Transport Inc.
Saskatoon, SK
- Full-time
Communicate regularly with Saskatoon Manager and Operations leaders to prioritize duties.
Added 11 mins ago
A
Senior Director, Clinical Development Change & Transformation Lead
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Evinova is a health-tech business within the AstraZeneca Group, created to accelerate better health outcomes by driving digital transformation across the life sciences sector. We bring…
Added 11 mins ago
C
Assistant Home Centre Manager
Co-op
Deloraine, MB
- Full-time
Reporting to the Home Centre Manager, the Assistant Home Centre Manager will support the day-to-day operations of the Hardware, Liquor, and Gas Bar/C-Store departments, including the…
Added 25 mins ago
HSE Site Representative
WSP
Vancouver, BC
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 25 mins ago
AM
Intermediate Data Support Analyst
AGF Management
Toronto, ON
- Full-time
…system/process improvements. The individual will work with the Manager, Investment Operations, Data Support to support business partners and external parties on all processes relating to…
Added 25 mins ago
Assistant Branch Manager
Money Mart
Parksville, BC
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions,…
Added 25 mins ago
SC
System Implementation Specialist
SFIR Consulting Ltd.
ON · North York (Northwood Park / York University), Ontario
- Full-time
continue to serve their business as it evolves.
Added 25 mins ago
Procurement Manager
Amrize
Richmond, BC
The Procurement Manager is responsible for implementing procurement strategies in close collaboration with North America Category Managers and key business stakeholders. This role manages…
Added 25 mins ago
SS
Designer, Mechanical
Samuel, Son & Co.
Concord, ON
- Full-time
Review initial concept with sales, project manager, customer and supervisor, as required
Added 25 mins ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 25 mins ago
Manager, Business Risk Management, Regulatory
Scotiabank
Toronto, ON
…developing their knowledge of Wealth Management, regulatory and business risk management. The Manager will bring strong analytical, organizational and problem-solving skills while working…
Added 25 mins ago
TW
Senior Manager, Planning
The Warrington Group Inc.
St. Stephen, NB
- Full-time
As Senior Manager, Planning, you'll take on a newly created position focused on strengthening Ganong's Integrated Business Planning (IBP) processes, overseeing production planning, and…
Added 25 mins ago
S
Manager, Program Controls
Seaspan
North Vancouver, BC
- Full-time
The Manager, Program Controls leads the Program Controls function at Vancouver Shipyards, providing oversight, governance, and continuous improvement of project controls across all…

Enwin Utilities

Supervisor Customer Care & Billing

4545 Rhodes Dr, Windsor, ON, N8W 5T1, Canada

Salary Range for Qualified Candidates: $104,074 - $115,638 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range for Qualified Candidates: $104,074 - $115,638
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

2026-10-26

ENWIN Utilities Ltd., is currently accepting applications for the vacant position of:

Supervisor, Customer Care & Billing

Location: Windsor, ON (Hybrid)

Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard and Customer Service) and management of unionized employees by providing best in class customer service through the departments billing, credit, account services work processes, and phone service levels to the Ontario Energy Board (OEB) regulated standards and departmental KPI's. Responsible for ensuring timely and accurate processes related to billing, collections and processing of cash receipts. The Supervisor Customer Care & Billing supports the Call Centre staff by continually monitoring team performance against predefined standards including coaching, training, motivating, and developing staff to ensure a high level of performance and service standards are met; leading monthly communication meeting with staff for process improvements and to create cohesion within the department by gathering ideas and inputs from the staff to make recommendations to the Manager. This position provides support to CSR's and Senior CSR's by fielding escalated issues from internal and external customers by determining best course of action in order to resolve issues. This position is responsible for managing the overall scheduling, approving and monitoring of attendance and absenteeism for customer service staff. The Supervisor Customer Care & Billing is also responsible for ongoing management of large customers and key accounts, working with regulatory to complete testing of rates, monitoring and fulfilment of regulatory obligations related to customer service interests by providing billing information, required data and providing explanations.

The successful applicant must have the following skills and competencies:

College diploma in Business or related field.
Minimum of two (2) years similar experience working in a call centre environment.
Awareness of CIS system, billing, credit.
Experience working in a unionized environment considered an asset.
Strong verbal and written communication skills. Strong interpersonal skills and ability to lead and manage, mentor and motivate staff.
Ability to formulate and execute plans.
Strong customer service orientation, both internal and external.
Ability to present professionally to customers and address and resolve difficult and complex issues.
Demonstrates organizational, analytical and problem solving skills and strong attention to detail.
Ability to work independently or as part of a team.
Experience working with a variety of computer systems (MS Office, SAP, ODCC, Northstar)

Salary Range for Qualified Candidates: $104,074 - $115,638

Qualified applicants may apply at https://www.applicantpro.com/openings/enwin/jobs up to and including Wednesday, November 4, 2026. Please quote File #EWU-26-01-052 on application. Although all applications are appreciated, only those candidates selected for an interview will be contacted.

ENWIN Utilities Ltd. provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and hiring process, please advise the Human Resources Department.

ENWIN believes there is significant value in the diversity within our workforce and we are committed to continually enhancing and improving diversity and inclusion throughout our organization. As an equal opportunity employer, we encourage all qualified individuals to apply for employment opportunities and believe that strength flows from our individual differences and enables us to effectively serve our community.

Apply About employer

More about this job

Responsibilities

The supervisor is responsible for the daily operations of the Customer Service Centre, including managing unionized staff and ensuring billing and credit processes meet regulatory standards. They also provide coaching, handle escalated customer issues, and monitor team performance against key performance indicators.

Requirements

Candidates must possess a college diploma in Business or a related field and at least two years of experience in a call centre environment. Proficiency in computer systems such as MS Office and SAP, along with strong leadership and communication skills, is required.

Skills

Customer service
Call centre management
Billing
Credit management
Staff coaching
Staff development
Performance monitoring
Regulatory compliance
Conflict resolution
Scheduling
Communication skills
Interpersonal skills
Analytical skills
Problem solving
SAP
MS Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Billing
Call Centre
Unionized Environment
Ontario Energy Board
KPI
Collections
Cash Receipts
Staff Coaching
Key Accounts
Regulatory Compliance
CIS System
SAP
MS Office
ODCC
Northstar
Leadership
Mentoring
Problem Solving
Attention To Detail

Report this job