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Added 7 mins ago
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Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for 1 to join our Supply Chain Quality Manager (SCQM) team based in Mirabel (Québec, Canada), where you will work jointly with the Airbus…
Added 7 mins ago
FM
Marketing Analyst Intern - Parts & Service and Customer Experience
Ford Motor Company
Oakville, ON
- Part-time
Partner with the Accessories Manager on initiatives such as:
Added 7 mins ago
FM
AI Strategy Intern
Ford Motor Company
Oakville, ON
- Part-time
Ford of Canada is looking for a curious, motivated AI Strategy Intern to support the development and execution of our artificial intelligence strategy - both internally across Ford of…
Added 7 mins ago
CS
Part-Time Merchandiser - Weekends
CONA Services
Tillsonburg, ON
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 7 mins ago
CS
Part-Time Merchandiser
CONA Services
Tillsonburg, ON
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 7 mins ago
AW
Production Supervisor
Arrow Workforce Solutions
Markham, ON
- $70,000 to $80,000 CAD / year
- Full-time
…high-volume production environment. Reporting to the Operations Manager, the successful candidate will lead production teams, coordinate staffing and manufacturing schedules, and ensure…
Added 7 mins ago
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Health And Safety Manager
Stelumar
Mississauga, ON
- Full-time
…and interior cabinetry and millwork at industrial scale. Its development and construction arm, Stelumar Communities, delivers scalable modular housing from planning and design to…
Added 52 mins ago
Director of Service (Contact Centre)
Metergy Solutions
Toronto, ON
…owns the operating rhythm behind customer service, training, workforce management and vendor performance, with a clear mandate to improve the customer experience while building a stronger,…
Added 52 mins ago
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Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 52 mins ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 52 mins ago
T
Manager, LTC Workforce Strategy & BOT Fulfillment
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 52 mins ago
NC
Manager, Air Traffic Management (ATM) and Safety Performance Analytics
NAV CANADA
Ottawa, ON
- Full-time
Shape the future of air navigation services in Canada. Reporting to the Director, ATM and Safety Performance, the Manager, Air Traffic Management (ATM) and Safety Performance Analytics…
Added 52 mins ago
SL
Business Development Partner
Sun Life
Ajax, ON
- Full-time
The primary purpose of the Business Development Partner (BDP) is to recruit, onboard, train, develop and coach developing advisors during their first four years. You’ll play an important…
Added 1 hour ago
NS
Pharmacist - Clinical Pharmacy (Mental Health and Addictions)
Nova Scotia Health Authority
Halifax, NS
- Full-time
Under the direct supervision of the Manager Clinical Services, the Pharmacist will participate in the provision of direct pharmaceutical care to inpatients/outpatients as a member of the…
Added 1 hour ago
GF
Group Fitness Instructor - Zumba - London Sherwood Forest Mall
GoodLife Fitness
London, ON
- Part-time
Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 1 hour ago
Pharmacist - Clinical Pharmacy (Mental Health and Addictions)
Nova Scotia Health and IWK Health
Halifax, NS
Under the direct supervision of the Manager Clinical Services, the Pharmacist will participate in the provision of direct pharmaceutical care to inpatients/outpatients as a member of the…
Added 1 hour ago
PR
Physician Assistant
Peterborough Regional Health Centre
Peterborough, ON
- Temporary
Ongoing learning and development opportunities to support your growth
Added 1 hour ago
UF
Associate Director, Stewardship
UHN Foundation
Toronto, ON
- Contract
Added 1 hour ago
SE
Senior Project Manager
Stellarex Energy
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Stellarex Energy is seeking an experienced, highly structured Project Manager to lead the operational execution and baseline delivery of our prototype stellarator facility in the Greater…
Added 1 hour ago
EU
Supervisor Customer Care & Billing
Enwin Utilities
Windsor, ON
- Full-time
Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard…
Added 2 hours ago
ÉN
Commercial Manager
Énergie NB Power
Fredericton, NB
- $102,717 to $141,097 USD / year
- Full-time
As part of the Mactaquac Life Achievement Project, the Commercial Manager is responsible for leading and managing the end-to-end commercial functions of the project, ensuring the effective…
Added 2 hours ago
PH
Expression of Interest: RT/MRI Technology Professional Development Opportunity - BC Cancer - Vancouver & Abbotsford Centre
Provincial Health Services Authority
Vancouver, BC
- Full-time
This initiative reflects our ongoing commitment to innovation, excellence in patient care, and workforce development. Selected Radiation Therapists will receive employer-sponsored education…
Added 2 hours ago
Assistant Manager
Circle K
St. John's, NL
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 2 hours ago
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Senior Manager, Signalling
Metrolinx
Canada
- Full-time
Our Capital Projects Group (CPG) workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in…
Added 2 hours ago
MI
Health, Safety & Environmental Specialist
Magna International
Mississauga, ON
- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…

Enwin Utilities

Supervisor Customer Care & Billing

4545 Rhodes Dr, Windsor, ON, N8W 5T1, Canada

Salary Range for Qualified Candidates: $104,074 - $115,638 · Full-time

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Job details

Pay: Salary Range for Qualified Candidates: $104,074 - $115,638
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

2026-10-26

ENWIN Utilities Ltd., is currently accepting applications for the vacant position of:

Supervisor, Customer Care & Billing

Location: Windsor, ON (Hybrid)

Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard and Customer Service) and management of unionized employees by providing best in class customer service through the departments billing, credit, account services work processes, and phone service levels to the Ontario Energy Board (OEB) regulated standards and departmental KPI's. Responsible for ensuring timely and accurate processes related to billing, collections and processing of cash receipts. The Supervisor Customer Care & Billing supports the Call Centre staff by continually monitoring team performance against predefined standards including coaching, training, motivating, and developing staff to ensure a high level of performance and service standards are met; leading monthly communication meeting with staff for process improvements and to create cohesion within the department by gathering ideas and inputs from the staff to make recommendations to the Manager. This position provides support to CSR's and Senior CSR's by fielding escalated issues from internal and external customers by determining best course of action in order to resolve issues. This position is responsible for managing the overall scheduling, approving and monitoring of attendance and absenteeism for customer service staff. The Supervisor Customer Care & Billing is also responsible for ongoing management of large customers and key accounts, working with regulatory to complete testing of rates, monitoring and fulfilment of regulatory obligations related to customer service interests by providing billing information, required data and providing explanations.

The successful applicant must have the following skills and competencies:

College diploma in Business or related field.
Minimum of two (2) years similar experience working in a call centre environment.
Awareness of CIS system, billing, credit.
Experience working in a unionized environment considered an asset.
Strong verbal and written communication skills. Strong interpersonal skills and ability to lead and manage, mentor and motivate staff.
Ability to formulate and execute plans.
Strong customer service orientation, both internal and external.
Ability to present professionally to customers and address and resolve difficult and complex issues.
Demonstrates organizational, analytical and problem solving skills and strong attention to detail.
Ability to work independently or as part of a team.
Experience working with a variety of computer systems (MS Office, SAP, ODCC, Northstar)

Salary Range for Qualified Candidates: $104,074 - $115,638

Qualified applicants may apply at https://www.applicantpro.com/openings/enwin/jobs up to and including Wednesday, November 4, 2026. Please quote File #EWU-26-01-052 on application. Although all applications are appreciated, only those candidates selected for an interview will be contacted.

ENWIN Utilities Ltd. provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and hiring process, please advise the Human Resources Department.

ENWIN believes there is significant value in the diversity within our workforce and we are committed to continually enhancing and improving diversity and inclusion throughout our organization. As an equal opportunity employer, we encourage all qualified individuals to apply for employment opportunities and believe that strength flows from our individual differences and enables us to effectively serve our community.

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More about this job

Responsibilities

The supervisor is responsible for the daily operations of the Customer Service Centre, including managing unionized staff and ensuring billing and credit processes meet regulatory standards. They also provide coaching, handle escalated customer issues, and monitor team performance against key performance indicators.

Requirements

Candidates must possess a college diploma in Business or a related field and at least two years of experience in a call centre environment. Proficiency in computer systems such as MS Office and SAP, along with strong leadership and communication skills, is required.

Skills

Customer service
Call centre management
Billing
Credit management
Staff coaching
Staff development
Performance monitoring
Regulatory compliance
Conflict resolution
Scheduling
Communication skills
Interpersonal skills
Analytical skills
Problem solving
SAP
MS Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Billing
Call Centre
Unionized Environment
Ontario Energy Board
KPI
Collections
Cash Receipts
Staff Coaching
Key Accounts
Regulatory Compliance
CIS System
SAP
MS Office
ODCC
Northstar
Leadership
Mentoring
Problem Solving
Attention To Detail

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