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Enwin Utilities

Supervisor Customer Care & Billing

4545 Rhodes Dr, Windsor, ON, N8W 5T1, Canada

Salary Range for Qualified Candidates: $104,074 - $115,638 · Full-time

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Job details

Pay: Salary Range for Qualified Candidates: $104,074 - $115,638
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

2026-10-26

ENWIN Utilities Ltd., is currently accepting applications for the vacant position of:

Supervisor, Customer Care & Billing

Location: Windsor, ON (Hybrid)

Reporting to the Manager Customer Care, the successful applicant will be responsible for the daily efficient and effective operations of the Customer Service Centre (including Switchboard and Customer Service) and management of unionized employees by providing best in class customer service through the departments billing, credit, account services work processes, and phone service levels to the Ontario Energy Board (OEB) regulated standards and departmental KPI's. Responsible for ensuring timely and accurate processes related to billing, collections and processing of cash receipts. The Supervisor Customer Care & Billing supports the Call Centre staff by continually monitoring team performance against predefined standards including coaching, training, motivating, and developing staff to ensure a high level of performance and service standards are met; leading monthly communication meeting with staff for process improvements and to create cohesion within the department by gathering ideas and inputs from the staff to make recommendations to the Manager. This position provides support to CSR's and Senior CSR's by fielding escalated issues from internal and external customers by determining best course of action in order to resolve issues. This position is responsible for managing the overall scheduling, approving and monitoring of attendance and absenteeism for customer service staff. The Supervisor Customer Care & Billing is also responsible for ongoing management of large customers and key accounts, working with regulatory to complete testing of rates, monitoring and fulfilment of regulatory obligations related to customer service interests by providing billing information, required data and providing explanations.

The successful applicant must have the following skills and competencies:

College diploma in Business or related field.
Minimum of two (2) years similar experience working in a call centre environment.
Awareness of CIS system, billing, credit.
Experience working in a unionized environment considered an asset.
Strong verbal and written communication skills. Strong interpersonal skills and ability to lead and manage, mentor and motivate staff.
Ability to formulate and execute plans.
Strong customer service orientation, both internal and external.
Ability to present professionally to customers and address and resolve difficult and complex issues.
Demonstrates organizational, analytical and problem solving skills and strong attention to detail.
Ability to work independently or as part of a team.
Experience working with a variety of computer systems (MS Office, SAP, ODCC, Northstar)

Salary Range for Qualified Candidates: $104,074 - $115,638

Qualified applicants may apply at https://www.applicantpro.com/openings/enwin/jobs up to and including Wednesday, November 4, 2026. Please quote File #EWU-26-01-052 on application. Although all applications are appreciated, only those candidates selected for an interview will be contacted.

ENWIN Utilities Ltd. provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and hiring process, please advise the Human Resources Department.

ENWIN believes there is significant value in the diversity within our workforce and we are committed to continually enhancing and improving diversity and inclusion throughout our organization. As an equal opportunity employer, we encourage all qualified individuals to apply for employment opportunities and believe that strength flows from our individual differences and enables us to effectively serve our community.

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More about this job

Responsibilities

The supervisor is responsible for the daily operations of the Customer Service Centre, including managing unionized staff and ensuring billing and credit processes meet regulatory standards. They also provide coaching, handle escalated customer issues, and monitor team performance against key performance indicators.

Requirements

Candidates must possess a college diploma in Business or a related field and at least two years of experience in a call centre environment. Proficiency in computer systems such as MS Office and SAP, along with strong leadership and communication skills, is required.

Skills

Customer service
Call centre management
Billing
Credit management
Staff coaching
Staff development
Performance monitoring
Regulatory compliance
Conflict resolution
Scheduling
Communication skills
Interpersonal skills
Analytical skills
Problem solving
SAP
MS Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Billing
Call Centre
Unionized Environment
Ontario Energy Board
KPI
Collections
Cash Receipts
Staff Coaching
Key Accounts
Regulatory Compliance
CIS System
SAP
MS Office
ODCC
Northstar
Leadership
Mentoring
Problem Solving
Attention To Detail

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