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Added 1 month ago
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R&D Optical Product Ramp Engineer
Ciena
Ottawa, ON
- Full-time
In this intermediate engineering role, you will support product ramp and sustaining activities, with a focus on yield improvement through test, design, and process improvements. You will…
Added 1 month ago
C
R&D Optical Product Ramp Engineer
Ciena
Ottawa, ON
- Full-time
In this intermediate engineering role, you will support product ramp and sustaining activities, with a focus on yield improvement through test, design, and process improvements. You will…
Added 1 month ago
C
Tableau AWS Quicksight Consultant
Collabera
Toronto, ON
- $70 to $80 USD / hour
- Contract
Title: BI Platform Operations Engineer/ Tableau AWS Quicksight Consultant
Added 1 month ago
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Intermediate Systems MTS/Engineer - Satellite Missions
MDA
Richmond, BC
- Full-time
MDA is seeking an Intermediate Systems Member of Technical Staff (MTS), Satellite Missions to support system-level activities across earth and space observation satellite missions. They…
Added 1 month ago
CN
Tier 2 Infrastructure & Network Engineer - Prince George, BC
Core Network Solutions Inc.
Prince George, BC
- Full-time
We are looking for a Tier 2 Infrastructure & Network Engineer to take a lead role in the design, deployment and ongoing operation of client network, virtualization and security…
Added 1 month ago
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Full Stack Engineer
IcePanel
Vancouver, BC
- Full-time
$120,000 - $170,000 CAD salary (Intermediate > Senior)
Added 1 month ago
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Technical Support Engineer
EP | Central Casting
Burnaby, BC · Toronto, ON
- Full-time
The Technical Support Engineer provides excellent customer service through desk-side support to all EP internal employees. Support includes computer imaging, deployment and moves,…
Added 1 month ago
ML
Maintenance Planner
Maple Leaf Foods Inc
Saskatoon, SK
- Full-time
The Maintenance Planner reports to the Reliability Engineer and plays a key role in managing and coordinating Work Management activities. The Planner develops comprehensive maintenance job…
Added 4 months ago
M&
Intermediate Electrical Engineer
Merrick & Company
Ottawa, ON · Kanata, Ontario
- Full-time
Merrick & Company is seeking an experienced Laboratory / Facility Electrical Engineer to join our Life Sciences team in Kanata. This is an opportunity to contribute to complex laboratory…
Added 2 months ago
C
KDB+/q Engineer - Time Series Data
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 2 months ago
K
Electrical, Instrumentation and Control Engineer - OPG & Waste Management
Kinectrics
Pickering, ON
- Full-time
Position: Engineer/Scientist – Electrical, Instrumentation and Control
Added 2 months ago
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Mechanical Piping Design - OPG & Waste Management
Kinectrics
Pickering, ON
- Full-time
Position: Mechanical Engineer (Mechanical Piping Design)
Added 2 months ago
DC
Junior/Intermediate Transportation Planner/Engineer
Dillon Consulting Limited
Hamilton, ON · Guelph, ON · Kingston, ON · London, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vancouver, BC · Chatham-Kent, ON · North York, ON · Chatham, ON
- Full-time
Dillon’s Integrated Mobility Services discipline is looking for a Junior/Intermediate Transportation Planner/Engineer to join our multidisciplinary team in one of the Dillon’s offices in…
Added 2 months ago
DC
Junior/Intermediate Transportation Planner/Engineer
Dillon Consulting Limited
Calgary, AB · Winnipeg, MB · Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Sydney, NS
- Full-time
Dillon’s Integrated Mobility Services discipline is looking for a Junior/Intermediate Transportation Planner/Engineer to join our multidisciplinary team in one of the following offices:…
Added 2 months ago
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Senior Full Stack Engineer
UST
Toronto, ON
- Full-time
UST is searching for a Senior Full Stack Engineer with strong Front End expertise to help build and scale high‑impact digital platforms used by millions of users. This is an opportunity to…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Toronto, Ontario, Canada, supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Ottawa, ON · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Ottawa, ON, Canada, supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Calgary, AB · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Calgary, AB, Canada supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Gatineau, QC · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Gatineau, QC, Canada supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Kingston, ON · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Kingston, ON, Canada supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Montreal, QC · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Montreal, QC, Canada supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Edmonton, AB · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Edmonton, AB, Canada supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Vancouver, BC · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Vancouver, BC, Canada supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Ottawa, ON · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Ottawa, ON, Canada, supporting the planning, design, and delivery of electrical systems for transportation…
Added 2 months ago
EG
Intermediate Electrical Engineer
Egis Group
Calgary, AB · Toronto, Ontario
- $80,000 to $100,000 CAD / year
- Full-time
Intermediate Electrical Engineer is a mid-level engineering role based in Calgary, AB, Canada supporting the planning, design, and delivery of electrical systems for transportation…

EP | Central Casting

Technical Support Engineer

Burnaby, BC, Canada
130 Bloor Street West, Toronto, ON, M5S 1N5, Canada

This position offers an expected compensation of $55,000–$65,000 per year, depending on skills and experience. · Full-time

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Job details

Pay: This position offers an expected compensation of $55,000–$65,000 per year, depending on skills and experience.
Job type: Full-time
Experience: College diploma or university degree in the field of Computer Science or Information Systems and/or 2 years equivalent work experience
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.

Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.

Job Summary:
The Technical Support Engineer provides excellent customer service through desk-side support to all EP internal employees. Support includes computer imaging, deployment and moves, hardware/software installations and troubleshooting, printer configuration and maintenance, as well as assisting with asset management and end-user training. This person also serves as backup for phone support and proper routing and assignment of tickets.

Key Duties and Responsibilities:

Provide excellent customer service by taking ownership of reported end-user issues. This includes contacting the customer upon receipt of a ticket, validating the priority of the issue, scheduling service within the defined SLA’s, providing updates to customers accordingly and properly recording/categorizing/updating all customer incidents and requests in the ticketing system.
Troubleshoot and resolve hardware, software and network connectivity issues efficiently and accurately and escalate more complex, time-consuming issues to the Senior Service Desk Engineers, other IT teams or third-party vendors when necessary.
Setup, configure, test and maintain end-user PCs, Macs, monitors, printers, scanners, copiers and multi-function devices within established service level agreements.
Document and communicate all workarounds and root causes and post to the knowledge base.
Perform basic system administration such as enabling/disabling users in AD and mailboxes in the Exchange Management Console according to the approved User Access Management form, granting permissions, adding/removing/updating security groups and distribution lists, creating/deleting DHCP reservations for workstations and joining/disjoining workstations to the domain.
Respond to information security incidents immediately such as phishing, malware and spamming according to established procedures.
Maintain workstation, monitor and scanner/printer/copier/multi-function device inventory.
Move computer-related equipment as requested by clients and coordinate and communicate all changes to appropriate teams.
Work in conjunction with HR to setup, assign rights and configure workstations during the employee-onboarding and exiting processes.
Provide end-user training for COTS software and basic computer functionality either in-person or by training video tutorials.
Serve as a backup for taking calls routed to the Global Service Desk.
Perform daily/weekly cleanup of individual workspace and Service Desk areas as needed.
Troubleshoot AV equipment including Crestron, WePresent, Digital Signage & Projectors.
Train new Technical Support Engineers that are onboarded to the Service Desk team.

Qualifications:

College diploma or university degree in the field of Computer Science or Information Systems and/or 2 years equivalent work experience
ITIL 4.0 Foundation certified preferred
Previous call center experience preferred
Strong customer service skills exuding professionalism and positivity
Detail-oriented, analytical and dependable, and excellent written/verbal communication
Self-motivated and agile with the ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
Ability to troubleshoot both hardware and software issues with workstations and all peripherals including printers and copiers and arrive at correct solutions quickly
Technical knowledge of desktop imaging software, preferably MDT.
Experience using a ticket tracking system that follows ITIL standards such as BMC Footprints, Service Now (preferred), or Remedy
Intermediate system administration in Windows Server 2003, 2008 and 2012, Active Directory and Exchange 2010 required
Advanced knowledge of MS Office
Advanced technical knowledge of Windows 10/11 in a Windows Enterprise environment
Working technical knowledge of hard disk encryption, VPN connectivity, RSA dual-factor authentication, firewall rules, VLAN configuration, RDP, wireless connections and remote-support tools required
Excellent documentation abilities for policies and procedures
Supporting Apple PCs and laptops in a Windows Enterprise environment a plus

Why Work with EP:

Flexible work hours
Group RRSP
Hybrid work environment
Casual dress code
Employee snack program
Wellness Wallet (HealthCare Spending Account)
Movie ticket reimbursement
Employee Assistance Program
Calm app subscription
Work lunches and events
Health and dental benefits
Paid time off (Vacation, sick, volunteer and personal days and additional holiday time)
Tuition reimbursement
Commitment to employee growth and development (i.e. LinkedIn Learning membership)
Discretionary bonus
Employee Value Plan (share grants)
Family planning support
Employee Incentive Plan (grants for stellar performance)

Working conditions

Conditions are normal for an office environment
This person will frequently lift, push, or pull material or boxes weighing up to approximately 15-40 lbs. Movement consists of crawling under desks as well as lifting and moving computer equipment.
Hybrid work

Compensation

This position offers an expected compensation of $55,000–$65,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.

Commitment to Supporting Accessibility Needs

EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!

Please note that only qualified candidates will be considered, and we'll only be following up directly with those selected for next steps.

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More about this job

Responsibilities

The Technical Support Engineer provides desk-side support to internal employees, including hardware/software troubleshooting, computer imaging, and printer maintenance. They also manage asset inventory, assist with end-user training, and serve as a backup for phone support and ticket routing.

Requirements

Candidates must have a college diploma or university degree in Computer Science or Information Systems and/or 2 years of equivalent work experience. Proficiency in Windows Enterprise environments, Active Directory, and strong customer service skills are required.

Skills

Technical support
Hardware troubleshooting
Software troubleshooting
Active Directory
Windows 10/11
Desktop imaging
MDT
ITIL
Customer service
Network connectivity
Asset management
Exchange Management Console
AV equipment support
Documentation
System administration

Benefits

Flexible work hours
Group RRSP
Hybrid work environment
Casual dress code
Employee snack program
Wellness Wallet
Movie ticket reimbursement
Employee Assistance Program
Calm app subscription
Health and dental benefits
Paid time off
Tuition reimbursement
LinkedIn Learning membership
Discretionary bonus
Employee Value Plan
Family planning support
Employee Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows 10
Windows 11
Active Directory
Exchange 2010
MDT
ITIL 4.0
BMC Footprints
Service Now
Remedy
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity
Asset Management
AV Equipment
Crestron
VPN
RSA
VLAN
RDP
Desktop Imaging
System Administration
SaaS
Payroll
Production Finance

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