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Added 29 days ago
MF
Senior Software Engineer
Magnet Forensics
Canada
- Full-time
We are looking for a Senior Software Engineer to join the Nexus team, responsible for delivering capabilities across Nexus and the broader Magnet One (M1) platform. You will help build and…
Added 29 days ago
CC
Manufacturing Process Engineer (SMT/PTH Soldering) - Onsite
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
- Full-time
As Manufacturing Process Engineer, you will be responsible for developing, implementing and maintaining processes used in the fabrication and repair of complex electronic assemblies. This…
Added 29 days ago
TD
Analyst I, System Management (Permanent)
Toronto District School Board
Toronto, ON
- $48.73 to $57.27 CAD / hour
- Full-time
Reporting to the Senior Analyst, System Services, the Analyst I, System Management will be responsible for providing primary support for the following subsystems:
Added 1 month ago
V
Production Excellence Specialist (Engineer)
Vale
Canada
- Full-time
As the Production Excellence Engineer you will play a pivotal role in driving business growth, operational efficiency, safety performance, and cultural transformation. This leader is…
Added 1 month ago
SI
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Mississauga, ON
- Full-time
…will play a critical part in the design and evolution of our enterprise data lake platform hosted on Microsoft Fabric. This role is responsible for defining scalable, secure, and…
Added 1 month ago
M
Lead Audio Visual Technician
Microserve
Edmonton, AB
- Full-time
The Lead AV Technician will be able to work with our clients to support their AV requirements. The successful candidate will gain experience in multiple enterprise sized client…
Added 1 month ago
MF
AI & Automation Engineer (Enterprise)
Magnet Forensics
Ottawa, ON · Toronto, ON · Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
The AI & Automation Engineer helps teams work smarter by identifying opportunities to automate manual processes and apply AI where it can add meaningful value. Working across Business…
Added 1 month ago
MH
Senior Electrical Engineer
MSCP Heat Management Solutions
Sherwood Park, AB
- Full-time
MSCP is seeking a Senior Electrical/Control Engineer to deliver industrial power and control panels and PLC-based automation, and support electric heat tracing (EHT) applications from…
Added 1 month ago
EB
Intern - Commercial Lending AI Engineer, Winter 2027
EQ Bank
Toronto, ON
- Volunteer
The Intern - Commercial Lending AI Engineer supports the design, development, testing, and support of RESTful APIs, ETL integrations, Power Platform–based solutions, and emerging AI‑enabled…
Added 1 month ago
EB
Intern - Retail Lending AI Engineer, Winter 2027
EQ Bank
Toronto, ON
- Volunteer
The Intern – Retail Lending AI Engineer supports the design, development, testing, and support of RESTful APIs, ETL integrations, Power Platform–based solutions, and emerging AI‑enabled…
Added 1 month ago
Intern - Retail Lending AI Engineer, Winter 2027
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Intern – Retail Lending AI Engineer supports the design, development, testing, and support of RESTful APIs, ETL integrations, Power Platform–based solutions, and emerging AI‑enabled…
Added 1 month ago
Intern - Commercial Lending AI Engineer, Winter 2027
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Intern - Commercial Lending AI Engineer supports the design, development, testing, and support of RESTful APIs, ETL integrations, Power Platform–based solutions, and emerging AI‑enabled…
Added 2 months ago
Desktop Engineer
George Brown Polytechnic
Toronto, ON
support, and optimization of endpoint infrastructure. It focuses on managing
Added 1 month ago
CF
Sr Data Integration Engineer
Compeer Financial
Compeer, SK
- Full-time
…backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional…
Added 1 month ago
W&
Account Executive - Greenfield - Toronto
Weights & Biases
Toronto, ON
- Full-time
This is a pure hunter role. You will own net-new logo acquisition across a greenfield Enterprise territory (5,000+ employee organizations), selling the full CoreWeave platform - GPU cloud…
Added 1 month ago
E|
Technical Support Engineer
EP | Central Casting
Burnaby, BC · Toronto, ON
- Full-time
The Technical Support Engineer provides excellent customer service through desk-side support to all EP internal employees. Support includes computer imaging, deployment and moves,…
Added 1 month ago
V
Production Excellence Specialist (Engineer)
Vale
Canada
- Full-time
As the Production Excellence Engineer you will play a pivotal role in driving business growth, operational efficiency, safety performance, and cultural transformation. This leader is…
Added 1 month ago
QA Engineer III
Zafin
Toronto, ON
…platform that connects data, systems, and workflows across complex enterprise…
Added 1 month ago
Principal Risk Manager
Hatch
Mississauga, ON
…provide clients and engagement teams with expert and unbiased support in all aspects related to risk management - spanning both project/enterprise risk management and technical process risk…
Added 1 month ago
Agentic AI Engineer/Architect - FTA
SIA Innovations INC
Montreal, QC
FORWARD - DEPLOYED Engineer · Montréal, QC · Full-Time, Permanent · 100% On-Site · Start Date: September 14, 2026
Added 1 month ago
T
Software Engineer I (Fullstack Developer)
TD
Toronto, ON
- Full-time
Support business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code…
Added 1 month ago
CC
Warehouse Process & Automation Engineer - Onsite
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
- Full-time
The Warehouse Process & Automation Engineer owns the technical backbone of warehouse operations in an electronics manufacturing environment. This role blends process engineering, automation…
Added 1 month ago
CU
Analytics Engineer
Canadian Unicef Committee
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking a talented individual for the role of Analytics Engineer.
Added 1 month ago
B
Senior Site Reliability Engineer I
Braze
Toronto, ON
- Full-time
Systems Design & Capacity Planning: Conduct in-depth systems design, bottleneck profiling, and capacity planning to ensure Braze meets its strict enterprise-grade SLAs
Added 1 month ago
B
Senior Site Reliability Engineer I
Braze
Vancouver, BC
- Full-time
Systems Design & Capacity Planning: Conduct in-depth systems design, bottleneck profiling, and capacity planning to ensure Braze meets its strict enterprise-grade SLAs

EP | Central Casting

Technical Support Engineer

Burnaby, BC, Canada
130 Bloor Street West, Toronto, ON, M5S 1N5, Canada

This position offers an expected compensation of $55,000–$65,000 per year, depending on skills and experience. · Full-time

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Job details

Pay: This position offers an expected compensation of $55,000–$65,000 per year, depending on skills and experience.
Job type: Full-time
Experience: College diploma or university degree in the field of Computer Science or Information Systems and/or 2 years equivalent work experience
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.

Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.

Job Summary:
The Technical Support Engineer provides excellent customer service through desk-side support to all EP internal employees. Support includes computer imaging, deployment and moves, hardware/software installations and troubleshooting, printer configuration and maintenance, as well as assisting with asset management and end-user training. This person also serves as backup for phone support and proper routing and assignment of tickets.

Key Duties and Responsibilities:

Provide excellent customer service by taking ownership of reported end-user issues. This includes contacting the customer upon receipt of a ticket, validating the priority of the issue, scheduling service within the defined SLA’s, providing updates to customers accordingly and properly recording/categorizing/updating all customer incidents and requests in the ticketing system.
Troubleshoot and resolve hardware, software and network connectivity issues efficiently and accurately and escalate more complex, time-consuming issues to the Senior Service Desk Engineers, other IT teams or third-party vendors when necessary.
Setup, configure, test and maintain end-user PCs, Macs, monitors, printers, scanners, copiers and multi-function devices within established service level agreements.
Document and communicate all workarounds and root causes and post to the knowledge base.
Perform basic system administration such as enabling/disabling users in AD and mailboxes in the Exchange Management Console according to the approved User Access Management form, granting permissions, adding/removing/updating security groups and distribution lists, creating/deleting DHCP reservations for workstations and joining/disjoining workstations to the domain.
Respond to information security incidents immediately such as phishing, malware and spamming according to established procedures.
Maintain workstation, monitor and scanner/printer/copier/multi-function device inventory.
Move computer-related equipment as requested by clients and coordinate and communicate all changes to appropriate teams.
Work in conjunction with HR to setup, assign rights and configure workstations during the employee-onboarding and exiting processes.
Provide end-user training for COTS software and basic computer functionality either in-person or by training video tutorials.
Serve as a backup for taking calls routed to the Global Service Desk.
Perform daily/weekly cleanup of individual workspace and Service Desk areas as needed.
Troubleshoot AV equipment including Crestron, WePresent, Digital Signage & Projectors.
Train new Technical Support Engineers that are onboarded to the Service Desk team.

Qualifications:

College diploma or university degree in the field of Computer Science or Information Systems and/or 2 years equivalent work experience
ITIL 4.0 Foundation certified preferred
Previous call center experience preferred
Strong customer service skills exuding professionalism and positivity
Detail-oriented, analytical and dependable, and excellent written/verbal communication
Self-motivated and agile with the ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
Ability to troubleshoot both hardware and software issues with workstations and all peripherals including printers and copiers and arrive at correct solutions quickly
Technical knowledge of desktop imaging software, preferably MDT.
Experience using a ticket tracking system that follows ITIL standards such as BMC Footprints, Service Now (preferred), or Remedy
Intermediate system administration in Windows Server 2003, 2008 and 2012, Active Directory and Exchange 2010 required
Advanced knowledge of MS Office
Advanced technical knowledge of Windows 10/11 in a Windows Enterprise environment
Working technical knowledge of hard disk encryption, VPN connectivity, RSA dual-factor authentication, firewall rules, VLAN configuration, RDP, wireless connections and remote-support tools required
Excellent documentation abilities for policies and procedures
Supporting Apple PCs and laptops in a Windows Enterprise environment a plus

Why Work with EP:

Flexible work hours
Group RRSP
Hybrid work environment
Casual dress code
Employee snack program
Wellness Wallet (HealthCare Spending Account)
Movie ticket reimbursement
Employee Assistance Program
Calm app subscription
Work lunches and events
Health and dental benefits
Paid time off (Vacation, sick, volunteer and personal days and additional holiday time)
Tuition reimbursement
Commitment to employee growth and development (i.e. LinkedIn Learning membership)
Discretionary bonus
Employee Value Plan (share grants)
Family planning support
Employee Incentive Plan (grants for stellar performance)

Working conditions

Conditions are normal for an office environment
This person will frequently lift, push, or pull material or boxes weighing up to approximately 15-40 lbs. Movement consists of crawling under desks as well as lifting and moving computer equipment.
Hybrid work

Compensation

This position offers an expected compensation of $55,000–$65,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.

Commitment to Supporting Accessibility Needs

EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!

Please note that only qualified candidates will be considered, and we'll only be following up directly with those selected for next steps.

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More about this job

Responsibilities

The Technical Support Engineer provides desk-side support to internal employees, including hardware/software troubleshooting, computer imaging, and printer maintenance. They also manage asset inventory, assist with end-user training, and serve as a backup for phone support and ticket routing.

Requirements

Candidates must have a college diploma or university degree in Computer Science or Information Systems and/or 2 years of equivalent work experience. Proficiency in Windows Enterprise environments, Active Directory, and strong customer service skills are required.

Skills

Technical support
Hardware troubleshooting
Software troubleshooting
Active Directory
Windows 10/11
Desktop imaging
MDT
ITIL
Customer service
Network connectivity
Asset management
Exchange Management Console
AV equipment support
Documentation
System administration

Benefits

Flexible work hours
Group RRSP
Hybrid work environment
Casual dress code
Employee snack program
Wellness Wallet
Movie ticket reimbursement
Employee Assistance Program
Calm app subscription
Health and dental benefits
Paid time off
Tuition reimbursement
LinkedIn Learning membership
Discretionary bonus
Employee Value Plan
Family planning support
Employee Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows 10
Windows 11
Active Directory
Exchange 2010
MDT
ITIL 4.0
BMC Footprints
Service Now
Remedy
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity
Asset Management
AV Equipment
Crestron
VPN
RSA
VLAN
RDP
Desktop Imaging
System Administration
SaaS
Payroll
Production Finance

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