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EPAM Systems

Senior ServiceNow Architect

Canada

Salary range: CA$165,000-CA$180,000. · Full-time

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Job details

Pay: Salary range: CA$165,000-CA$180,000.
Job type: Full-time
Experience: 8+ years of total IT experience with at least 5+ years specializing in ServiceNow architecture, design, and implementation within large enterprise environments
Posting language: English
Posted: Sep 14, 2026

Original job description

We are seeking an experienced and strategic ServiceNow Architect to lead the design, implementation, and scaling of our enterprise ServiceNow platform. In this role, you will bridge the gap between business strategy and technical execution, defining the architectural roadmap across ITSM, ITOM, CSM, HRSD, or custom application scopes. You will collaborate closely with cross-functional IT leaders, developers, and stakeholders to ensure platform stability, optimal performance, seamless integrations, and alignment with industry best practices (ITIL).

Req# 1071728533

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

Responsibilities

Architectural Vision & Roadmap: Own the end-to-end technical roadmap for the ServiceNow platform, ensuring scalability, security, and alignment with organizational goals
Solution Design: Translate complex business requirements into robust, scalable, and upgrade-safe technical designs utilizing out-of-the-box (OOTB) functionality wherever possible
Platform Governance & Best Practices: Establish and enforce governance frameworks, coding standards, instance hygiene, update set management, and release processes
Integration & Ecosystem Management: Design and oversee complex integrations between ServiceNow and third-party enterprise tools (e.g., Datadog, Jira, PagerDuty, AWS, Azure, SSO/LDAP) using REST/SOAP APIs, IntegrationHub, and MID Server architectures
Technical Leadership & Mentorship: Guide and mentor a team of ServiceNow developers, administrators, and analysts; conduct code reviews and architecture design reviews
Upgrade & Performance Optimization: Manage periodic instance upgrades, monitor system performance, troubleshoot bottlenecks, and optimize database and script execution

Requirements

8+ years of total IT experience with at least 5+ years specializing in ServiceNow architecture, design, and implementation within large enterprise environments
Deep technical proficiency in core IT Service Management (ITSM) and one or more adjacent domains: IT Operations Management (ITOM - Discovery, Service Mapping, Event Management), Customer Service Management (CSM), HR Service Delivery (HRSD), or Strategic Portfolio Management (SPM)
Advanced knowledge of ServiceNow development standards: JavaScript, Jelly, AngularJS, HTML/CSS, Flow Designer, Workflow, Business Rules, Client Scripts, Script Includes, and UI Actions
Experience with IntegrationHub, REST/SOAP web services, MID Servers, and OAuth configurations
Strong adherence to ITIL v4 framework (ITIL certification preferred)
Experience with Agile/Scrum delivery methodologies
ServiceNow Certified Master Architect (CMA) or Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in ITSM, ITOM, or related modules
ITIL 4 Foundation (or higher)

We offer

Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
Life and AD&D Insurance (Company Paid)
Employee Assistance Program (Company Paid)
Telehealth (Company Paid)
Short-term Disability (Company Paid)
Long-Term Disability
Paid Time Off (including vacation and sick days)
Registered Retirement Savings Plan (RRSP) with Company match
Maternity/Parental/Adoption Leave Top-up
Employee Stock Purchase Program
Critical Illness Insurance
Employee Discounts
Unlimited access to LinkedIn learning solutions

This posting includes a salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$165,000-CA$180,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies.EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy.Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM

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More about this job

Responsibilities

Lead the ServiceNow platform’s architectural roadmap and design scalable, secure, upgrade-safe solutions aligned with business goals and industry best practices. Establish platform governance, oversee integrations and upgrades, optimize performance, and mentor developers, administrators, and analysts.

Requirements

Requires 8+ years of IT experience, including at least 5 years in ServiceNow architecture, design, and implementation, with strong ITSM expertise and experience in one or more adjacent ServiceNow domains. Candidates should have advanced ServiceNow development and integration skills, familiarity with ITIL v4 and Agile/Scrum, and relevant ServiceNow and ITIL certifications.

Skills

ServiceNow Architecture
IT Service Management
IT Operations Management
Customer Service Management
HR Service Delivery
JavaScript
IntegrationHub
REST/SOAP APIs
MID Server
OAuth
ITIL
Agile/Scrum
Platform Governance
Performance Optimization
Technical Leadership

Benefits

Extended Healthcare
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Healthcare Spending Account
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Telehealth
Short-Term Disability Insurance
Long-Term Disability Insurance
Paid Time Off
Registered Retirement Savings Plan With Company Match
Maternity, Parental, and Adoption Leave Top-Up
Employee Stock Purchase Program
Critical Illness Insurance
Employee Discounts
LinkedIn Learning Access

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
ITOM
Discovery
Service Mapping
Event Management
CSM
HRSD
SPM
JavaScript
Jelly
AngularJS
HTML/CSS
Flow Designer
Workflow
Business Rules
Client Scripts
Script Includes
UI Actions
IntegrationHub
REST APIs
SOAP Web Services
MID Server
OAuth
ITIL v4
Agile/Scrum
ServiceNow Certified Master Architect
Certified Application Developer
Certified Implementation Specialist
Datadog

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