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Added 11 mins ago
Product Strategy Senior Advisor – 12 months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Full-time
Provide clear updates on strategy, decisions, risks, dependencies and progress to leadership and delivery teams.
Added 11 mins ago
Produce - Clerk Produce
Sobeys
Oakville, ON
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Produce - Clerk Produce
Sobeys
Oakville, ON
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Produce - Clerk Produce
Sobeys
Oakville, ON
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Territory Manager - Healthcare
Linde
Fredericton, NB
Full-time
Territory Manager - Healthcare (14 Monthcontrat)
Added 11 mins ago
Replenishment - Receiver
Sobeys
Fort McMurray, AB
Full-time
The Receiver is responsible for providing customers with friendly, professional service. The Receiver will work with the manager(s) to ensure that products are accurately received. Actively…
Added 11 mins ago
Produce - Clerk Produce
Sobeys
Innisfil, ON
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 11 mins ago
Meat - Meat Cutter
Safeway Canada
Calgary, AB
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Meat - Assistant Department Manager Meat
Safeway Canada
Calgary, AB
Full-time
Reporting to the Meat Department Manager, you will assist in managing the daily operations of the Department while providing outstanding service to our customers.
Added 11 mins ago
Front End - Clerk Sales/Service - Tier II SW
Safeway Canada
Winnipeg, MB
Full-time
Responsible to support the front end manager in the overall operation of the front end department including providing management and leadership to Front End staff . Ensure operational…
Added 11 mins ago
Grocery - Trainee Management SW
Safeway Canada
AB · Edmonton, AB
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
In Store Bakery - Baker
Safeway Canada
AB · Edmonton, AB
Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 11 mins ago
In Store Bakery - Baker
Safeway Canada
AB · Edmonton, AB
Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 11 mins ago
Lot Attendant - Compound
Dilawri Group of Companies
Vancouver, BC
Full-time
…presented to the highest standard. Reporting to the Logistic Manager, this position supports both sales and service teams by maintaining vehicle readiness, lot organization, and overall…
Added 11 mins ago
Meat & Seafood - Manager Meat
Sobeys
Dartmouth, NS
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Sales Manager
Dilawri Group of Companies
Vaughan, ON
Full-time
Work with the Service Manager to ensure quick preparation of new vehicles for delivery
Added 11 mins ago
Project Manager
Creative Matters Inc.
Toronto, ON
Contract
The Project Manager is responsible for managing projects from initial inquiry and project scoping through design development, client approval, ordering, shipping, installation, and project…
Added 11 mins ago
Front End - Manager Customer Service
Sobeys
Kitchener, ON
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 11 mins ago
Meat - Meat Cutter
Safeway Canada
AB · Edmonton, AB
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 13 mins ago
In Store Bakery - Baker/Apprentice SW
Safeway Canada
Calgary, AB
Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 13 mins ago
Deli - Manager Deli
Safeway Canada
Fort Frances, ON
Full-time
The Food Services Manager is responsible for the overall operation of the Meat and Deli departments including sales/profitability, productivity and supervision of employees. The Food…
Added 13 mins ago
Produce - Clerk Produce
Sobeys
Oakville, ON
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 13 mins ago
Event Manager
Black Rock Oceanfront Resort
Ucluelet, BC
Full-time
Working closely with our Sales Manager, you will take over events once they are booked, serving as the primary point of contact for clients throughout the planning process and leading the…
Added 13 mins ago
Front End - Manager Front End
Sobeys
Stoney Creek, NB
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 13 mins ago
General Service Supervisor
Westerner Park
Red Deer, AB
Full-time
Westerner Park is seeking a reliable, adaptable, and service-oriented General Service Supervisor to join our Event Delivery team. The General Service Supervisor works closely with Event…

EPCOR

Data Analyst

AB, Canada
Edmonton, AB, Canada

Pay: Wage: Starting at $49.44 per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement.)
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Highlights of the jobHighlights of the job

We are hiring a Data Analyst [full-time, permanent] position in Energy Services. We are accepting applications from internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure their internal seniority is appropriately considered

The Data Analyst, is accountable for overseeing the implementation of workforce planning processes including maintaining the short-term staff planning (1 to 12 months) to ensure key performance metrics for all stakeholders (Canada and USA) are met. You’ll be responsible for completing statistical dashboards for all stakeholder groups (Canada and USA), ensuring the understanding of the data which supports coaching to improvements. You’ll be required to apply operational knowledge to analyze the relevant data and develop recommendations/provide business insights for management’s consideration related to workforce planning, operations management, and strategy development.

As a Data Analyst you’ll research and analyze external business factors, together with the relevant work force data from workforce management systems, analyze and examine statistical trends to ensure that stakeholders (Canada and USA) operate in the most effective and efficient manner possible.

What you’d be responsible for

As a Data Analyst, you’ll report to the Manager, Business Analytics with key responsibilities that include (but not limited to):

Providing input to Canada and US Call Center plans and directions, ensure an appropriate understanding of strategies, ensuring on-going effective and appropriate relationships between other positions with applicable stakeholders
Ensuring the delivery of optimal results against appropriate performance metrics with key measures that will focus on operational effectiveness and efficiency outcomes such as budget, productivity and reliability, and continuous improvement.
Analyzing and evaluating current Canada and USA call center trends, providing recommendations on enhancements for the deployment of workload and/or resources. This includes gathering relevant industry benchmarks to allow for meaningful comparison and making actionable recommendations to leadership for implementation.
Collaborating with cross-functional stakeholders to identify business needs, prioritize analytical requests, and deliver insights that support operational decision-making.
Ensuring data, reporting, and analytical outputs align with established policies, standards, and governance requirements.
Representing Customer Care in projects and initiatives that require analytical experience and knowledge of call center operations
Providing adhoc analyses (as required) for different groups within Energy Services as well as within EPCOR, including Encor
Creating and maintaining dashboards, reports, and automated products for CAN & US Energy Services (ES) using Power BI, Python, and Microsoft Office tools, following established business requirements and priorities identified by the Business Analytics Manager to support efficiencies and productivity improvements.
Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful

Qualifications

Bachelor's degree in Business, Economics, Statistics, Accounting, Finance, Computer Science, Data Analytics, or a related discipline.

Experience that includes:

Minimum of 3 years performing data analysis, reporting, forecasting, or performance measurement in a business environment.
Working with large datasets, databases, and analytical tools to support business decision-making.
Experience in a customer care or utility environment is considered an asset.

Technical Skills

Proficiency in data analysis, forecasting, reporting, and performance measurement.
Proficiency in the use of Microsoft Office applications (Excel, PowerPoint, Word) and data analytics tools such as Power BI, SQL, and Python.
Ability to analyze data, identify trends, and translate findings into actionable business recommendations.
Experience developing dashboards, reports, and visualizations to support operational and strategic decision-making.

Professional & Interpersonal Skills:

Strong written, verbal, and interpersonal communication skills, with the ability to present insights to both technical and non-technical audiences.
Strong organizational and time management skills, with the ability to manage competing priorities.
Demonstrated ability to collaborate effectively with stakeholders across multiple teams and levels of the organization.
Strong problem-solving skills, initiative, and a continuous improvement mindset.
High attention to detail and commitment to accuracy, quality, and delivering reliable results.
Sound business acumen and the ability to build credibility and trusted relationships with stakeholders.

Other important facts about this job

Jurisdiction: CSU52

Class: P1

Hours of work: 80 hours biweekly

Wage: Starting at $49.44 per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement.)

EPCOR Employees: Please ensure that you are using your “@epcor.com” email address to apply to ensure your internal seniority is appropriately considered

Learn more about Working at EPCOR!

Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada in a full-time permanent role. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

Apply About employer

More about this job

Responsibilities

The Data Analyst is responsible for overseeing workforce planning processes and maintaining short-term staff planning to meet key performance metrics. They will also create statistical dashboards and provide actionable business insights to support operational decision-making for Canada and US stakeholders.

Requirements

Candidates must hold a bachelor's degree in a relevant field such as Business, Economics, Statistics, or Computer Science. A minimum of 3 years of experience in data analysis, reporting, or forecasting within a business environment is required.

Skills

Data Analysis
Workforce Planning
Statistical Dashboards
Power BI
Python
SQL
Forecasting
Performance Measurement
Reporting
Business Insights
Operational Management
Data Visualization
Microsoft Office
Communication
Problem-solving
Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Data Analyst
Workforce Planning
Energy Services
Statistical Trends
Call Center
Power BI
Python
SQL
Microsoft Excel
Performance Metrics
Business Analytics
Data Governance
Operational Effectiveness
Forecasting
Reporting
Dashboards
Industry Benchmarks
Cross-functional Collaboration
Data Analysis
Strategy Development

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