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Added 2 hours ago
Analyst Solutions (Appian Developer)
Independent Electricity System Operator
Canada
…software applications used by market participants and IESO staff. The Analyst Solutions position will perform several key roles such as application support & development, project…
Added 3 hours ago
Technical Support Analyst 1
The Ottawa Hospital
Ottawa, ON
Full-time
…hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern…
Added 3 hours ago
Specialist 1, Digital Education
The Ottawa Hospital
Ottawa, ON
Full-time
…delivering comprehensive training programs that empower our staff to leverage technology effectively in patient care. Your responsibilities will encompass not only building and testing…
Added 4 hours ago
IT Customer Support II
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Temporary
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other…
Added 6 hours ago
Planner
Independent Electricity System Operator
Canada
Occasionally, provide mentoring, advice and guidance to more junior or less experienced staff.
Added 6 hours ago
BUSINESS MANAGEMENT ANALYST
City of Toronto
Toronto, ON
As a Business Management Analyst within the Strategic Planning and Workforce Development unit, you will provide client-focused, value-added advisory services and lead initiatives that…
Added 7 hours ago
Senior Accountant
Emterra Group
Surrey, BC
Full-time
Supervision & Team Leadership: Supervise one Accountant / Analyst by providing day-to-day direction, coaching, workload coordination, and support to ensure accounting activities and…
Added 8 hours ago
Senior Policy Analyst
Build Nova Scotia
Halifax, NS
Full-time
Reporting to the Director, Policy and Research, the Senior Policy Analyst will lead projects and participate in multi-disciplinary, interdepartmental and intergovernmental teams of senior…
Added 8 hours ago
Senior Accountant
Emterra Group
Surrey, BC
Full-time
Supervision & Team Leadership: Supervise one Accountant / Analyst by providing day-to-day direction, coaching, workload coordination, and support to ensure accounting activities and…
Added 9 hours ago
Financial Crime Analyst
Aviso Wealth
Remote, Canada
$85,000 to $100,000 CAD / year
Full-time · Remote
We’re looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 9 hours ago
Financial Crime Analyst
Aviso Wealth
Remote, Canada
$85,000 to $100,000 CAD / year
Full-time · Remote
We’re looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 10 hours ago
Financial Crime Analyst
Aviso
Vancouver, BC
$85,000 to $100,000 CAD / year
Full-time
We're looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 10 hours ago
Financial Crime Analyst
Aviso
Toronto, ON
$85,000 to $100,000 CAD / year
Full-time
We're looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 11 hours ago
IT & ERP Manager
Ellos HR Solutions
Toronto, ON · North York, ON
$100,000 to $110,000 CAD / year
Full-time
👥 Company size: Approximately 150 employees, up to 190 with temporary staff
Added 11 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
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As a Business Systems Analyst you will provide operational support to the Fraser Health’s Digital Patient and Provider Experience Team in the area of Integration Operations
Added 12 hours ago
Oracle Technical Analyst
InSync Systems
Calgary, AB
Contract
We are looking for an experienced Oracle Technical Analyst for a 6-month contract position, in Calgary, Alberta. Must be legally entitled to work in Canada.
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…implementation of audits and count programs. Trains operations staff on processes associated with inventory accuracy and participates in special projects as…
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Kinectrics
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Position: Engineer/Analyst (Electrical Power) - High Current Lab
Added 12 hours ago
Full-time Senior Data and Analytics Systems Analyst
Algonquin College of Applied Arts and Technology
Ottawa, ON
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The Senior Data and Analytics Systems Analyst provides senior hands-on technical analysis, design, development, integration, implementation, and production support for the College's…
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Finance Analyst - Construction
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…project's budget, forecast, and revenue recognition. The Finance Analyst is also responsible for training, development, and management of all project business…
Added 12 hours ago
Data Analyst
Lansdowne Stadium Limited
Ottawa, ON
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Added 13 hours ago
Business Analyst
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON · Halifax, NS
Full-time
As a Business Analyst, you will work closely with a team of analysts, Value Stream staff, and business partners to deliver Affinity initiatives or projects, with strong focus on business…
Added 13 hours ago
Senior Analyst, Change Management
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Toronto, ON
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Optis Consulting is growing! We are looking for our next Senior Analyst or Consultant, Change Management to join our teams in Vancouver, Toronto, Calgary, Montreal, or New York. You will…
Added 14 hours ago
Accounts Payable Analyst - 6 Month Contract
McElhanney
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…As a 100% employee-owned and operated firm, with over 1,500 staff members in 31 locations, we are proud to offer qualified staff with shareholding options in our company. At McElhanney, we…
Added 15 hours ago
Network Analyst
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Under the guidance of the Manager of Network Infrastructure, Cyber Security and Telecommunications, the Network Analyst assists in maintaining the Board's core infrastructure to ensure its…

EPCOR

Data Analyst

AB, Canada
Edmonton, AB, Canada

Pay: Wage: Starting at $49.44 per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement.)
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Highlights of the jobHighlights of the job

We are hiring a Data Analyst [full-time, permanent] position in Energy Services. We are accepting applications from internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure their internal seniority is appropriately considered

The Data Analyst, is accountable for overseeing the implementation of workforce planning processes including maintaining the short-term staff planning (1 to 12 months) to ensure key performance metrics for all stakeholders (Canada and USA) are met. You’ll be responsible for completing statistical dashboards for all stakeholder groups (Canada and USA), ensuring the understanding of the data which supports coaching to improvements. You’ll be required to apply operational knowledge to analyze the relevant data and develop recommendations/provide business insights for management’s consideration related to workforce planning, operations management, and strategy development.

As a Data Analyst you’ll research and analyze external business factors, together with the relevant work force data from workforce management systems, analyze and examine statistical trends to ensure that stakeholders (Canada and USA) operate in the most effective and efficient manner possible.

What you’d be responsible for

As a Data Analyst, you’ll report to the Manager, Business Analytics with key responsibilities that include (but not limited to):

Providing input to Canada and US Call Center plans and directions, ensure an appropriate understanding of strategies, ensuring on-going effective and appropriate relationships between other positions with applicable stakeholders
Ensuring the delivery of optimal results against appropriate performance metrics with key measures that will focus on operational effectiveness and efficiency outcomes such as budget, productivity and reliability, and continuous improvement.
Analyzing and evaluating current Canada and USA call center trends, providing recommendations on enhancements for the deployment of workload and/or resources. This includes gathering relevant industry benchmarks to allow for meaningful comparison and making actionable recommendations to leadership for implementation.
Collaborating with cross-functional stakeholders to identify business needs, prioritize analytical requests, and deliver insights that support operational decision-making.
Ensuring data, reporting, and analytical outputs align with established policies, standards, and governance requirements.
Representing Customer Care in projects and initiatives that require analytical experience and knowledge of call center operations
Providing adhoc analyses (as required) for different groups within Energy Services as well as within EPCOR, including Encor
Creating and maintaining dashboards, reports, and automated products for CAN & US Energy Services (ES) using Power BI, Python, and Microsoft Office tools, following established business requirements and priorities identified by the Business Analytics Manager to support efficiencies and productivity improvements.
Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful

Qualifications

Bachelor's degree in Business, Economics, Statistics, Accounting, Finance, Computer Science, Data Analytics, or a related discipline.

Experience that includes:

Minimum of 3 years performing data analysis, reporting, forecasting, or performance measurement in a business environment.
Working with large datasets, databases, and analytical tools to support business decision-making.
Experience in a customer care or utility environment is considered an asset.

Technical Skills

Proficiency in data analysis, forecasting, reporting, and performance measurement.
Proficiency in the use of Microsoft Office applications (Excel, PowerPoint, Word) and data analytics tools such as Power BI, SQL, and Python.
Ability to analyze data, identify trends, and translate findings into actionable business recommendations.
Experience developing dashboards, reports, and visualizations to support operational and strategic decision-making.

Professional & Interpersonal Skills:

Strong written, verbal, and interpersonal communication skills, with the ability to present insights to both technical and non-technical audiences.
Strong organizational and time management skills, with the ability to manage competing priorities.
Demonstrated ability to collaborate effectively with stakeholders across multiple teams and levels of the organization.
Strong problem-solving skills, initiative, and a continuous improvement mindset.
High attention to detail and commitment to accuracy, quality, and delivering reliable results.
Sound business acumen and the ability to build credibility and trusted relationships with stakeholders.

Other important facts about this job

Jurisdiction: CSU52

Class: P1

Hours of work: 80 hours biweekly

Wage: Starting at $49.44 per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement.)

EPCOR Employees: Please ensure that you are using your “@epcor.com” email address to apply to ensure your internal seniority is appropriately considered

Learn more about Working at EPCOR!

Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada in a full-time permanent role. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

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More about this job

Responsibilities

The Data Analyst is responsible for overseeing workforce planning processes and maintaining short-term staff planning to meet key performance metrics. They will also create statistical dashboards and provide actionable business insights to support operational decision-making for Canada and US stakeholders.

Requirements

Candidates must hold a bachelor's degree in a relevant field such as Business, Economics, Statistics, or Computer Science. A minimum of 3 years of experience in data analysis, reporting, or forecasting within a business environment is required.

Skills

Data Analysis
Workforce Planning
Statistical Dashboards
Power BI
Python
SQL
Forecasting
Performance Measurement
Reporting
Business Insights
Operational Management
Data Visualization
Microsoft Office
Communication
Problem-solving
Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Data Analyst
Workforce Planning
Energy Services
Statistical Trends
Call Center
Power BI
Python
SQL
Microsoft Excel
Performance Metrics
Business Analytics
Data Governance
Operational Effectiveness
Forecasting
Reporting
Dashboards
Industry Benchmarks
Cross-functional Collaboration
Data Analysis
Strategy Development

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