Highlights of the job
We are hiring a full-time permanent Senior Advisor, Public Engagement position working out of Edmonton, AB.
In the face of growing electricity demand, changing use patterns and aging infrastructure, EPCOR is modernizing Edmonton's electricity grid, so it remains reliable and affordable. From its technology leadership position, EPCOR will upgrade the grid to enhance customer choice and provide greater flexibility in how electricity is moved and used, ensuring capital investment is made responsibly, and the grid is resilient and stable.
As the Senior Advisor, Public Engagement, you'll help connect people to the projects that impact their communities. Working on a variety of Electricity Distribution & Transmission Inc. (EDTI) initiatives, you'll develop and deliver engagement strategies that keep stakeholders informed, encourage meaningful dialogue, and support successful project outcomes.
You'll partner with project teams to understand business needs, provide strategic engagement advice, and build plans that meet regulatory requirements and project timelines. Along the way, you'll build relationships with customers, community members, government representatives, media, and regulators, helping to address concerns and navigate complex issues with professionalism and care.
This is a role for someone who enjoys working with people, solving problems, and finding better ways to engage communities. Your work will help strengthen trust, improve customer experiences, and ensure stakeholder perspectives are reflected throughout project lifecycles.
We welcome applications from internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.
What you’d be responsible for
- Leading public engagement activities from planning through execution, including community meetings, open houses, stakeholder consultations, notifications, and project communications.
- Working closely with project teams to balance business needs, regulatory requirements, timelines, budgets, and emerging risks.
- Gathering and interpreting research to understand stakeholder perspectives and inform engagement strategies.
- Building relationships with residents, businesses, community organizations, and other stakeholders to foster trust, address concerns, and support project success.
- Turning technical project information into clear, accessible communications that people can easily understand.
- Partnering with colleagues, contractors, and vendors to develop engagement materials and deliver meaningful stakeholder experiences.
- Tracking stakeholder interactions, project activities, and engagement outcomes while maintaining accurate records and reporting.
- Navigating complex or sensitive issues, responding to stakeholder concerns, and helping protect and enhance EPCOR's reputation.
- Using engagement feedback and results to strengthen future plans, support decision-making, and meet regulatory requirements.
- Looking for better ways of working by improving processes, tools, and materials that enhance stakeholder and customer experiences.
- Supporting media response activities and acting as a spokesperson when needed, including participation in an on-call rotation.
- Bringing a collaborative, accountable, and customer-focused approach to work while living EPCOR's values every day.
What’s required to be successful
- A degree in Business, Communications, Public Relations, Marketing, Social Sciences, or a field related to public consultation is required.
- 4+ years of experience in public engagement, stakeholder consultation, or communications.
- Demonstrated experience in developing, leading and executing strategic and effective public/stakeholder engagement plans. Demonstrated ability to summarize results to influence project decisions.
- Strong communications skills and experience in effectively conveying complex, technical information to varied audiences in presentations and communications materials.
- Experience with customer service, issues management, and conflict resolution.
- Experience managing research, design, printing, and mail/distribution contractors.
- Proven project management and planning skills, including a high degree of comfort in a fast-paced environment where priorities can shift.
- Strong collaboration and relationship building skills with the ability to work with employees at all levels of the organization to recommend appropriate public engagement strategies and tactics.
- Demonstrated understanding of the Alberta Utilities Commission regulatory requirements for transmission projects and stakeholder consultation practices.
- IAP2 certification, knowledge of the utility industry, and understanding of customer experience trends are assets.
- Excellent research, writing and editing skills across print and digital channels.
- Excellent verbal and written communication skills.
- Strong understanding of public engagement and communications fundamentals for projects and initiatives
- Proficiency with Microsoft Office Suite applications (including SharePoint), project management and customer tracking software, and social media platforms.
As the successful candidate, you are skilled at building relationships, managing issues, and navigating complex stakeholder situations with professionalism and tact. You bring a strong customer focus, a commitment to continuous improvement, and the ability to manage competing priorities while delivering results. You use sound judgment, analytical thinking, and problem-solving skills to address challenges and support decision-making. Self-motivated and adaptable, you work effectively both independently and collaboratively to achieve project and team objectives.
Other important facts about this job
Jurisdiction: CSU52
Class: P2
Hours of work: 80 hours biweekly
Wage: Starting at $53.92 per hour
- Final Wage and Step will be determined at the time of selection and based on a combination of factors as outlined in the Collective Agreement.
Driving: A valid driver's license and access to a reliable personal vehicle are required for this position, as regular travel is necessary to attend community events, conduct site visits, participate in stakeholder meetings, and support outreach activities. Successful applicants must provide their own vehicle with appropriate insurance in accordance with EPCOR's Employee Mileage Reimbursement Policy and will be reimbursed for eligible business travel in accordance with the policy.
To ensure your application is recognized as internal, please apply using your EPCOR email address.
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Please note the following information:
- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance is required on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
- To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
- Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
- If you are required to provide your own personal reliable vehicle: Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.
