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Added 1 min ago
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SENIOR COMMERCIAL ACCOUNT MANAGER - Saguenay, Québec, Chaudière-Appalaches et Rimouski
BDC
Levis, QC · Saguenay, QC
- Full-time
…grâce à des solutions de financement personnalisées et à des services-conseils. À BDC, vous pouvez être vous-même au travail tout en ayant un impact…
Added 1 min ago
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SOFTWARE ENGINEERING SPECIALIST - Technical Leader
BDC
Montreal, QC
- Full-time
Reporting to the Application Services Chapter Leader, the Technical Leader is an integral part of the application solutions development team and plays a central role. The Technical Leader…
Added 1 min ago
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Manager Health Services Watrous
HealthCareersInSask.ca
Watrous, SK
- Full-time
Job Description: The Manager, Health Services, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 1 min ago
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Manager - Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Clinical Integration - Primary Health Care is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province's healthcare…
Added 1 min ago
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Manager
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: The Manager, Care Team is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the Director of…
Added 1 min ago
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Manager
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Health Services, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 1 min ago
JC
Manufacturing Operations Manager
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Hold daily production meetings and meet regularly with department heads/business unit leaders; facilitate resolution of issues/problems between business units and/or departments.
Added 1 min ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
…AWS environments. The role is hands-on across AWS platform services, Terraform and Infrastructure as Code, automation, observability, resiliency, incident troubleshooting, platform…
Added 1 min ago
Senior Marketing Manager, Häagen-Dazs & Baskin-Robbins
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that…
Added 1 min ago
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Payroll Specialist
gategroup
Dorval, QC · CAN_QC_Dorval_YUL
- Full-time
Associates Degree in Accounting, Finance or Business preferred.
Added 1 min ago
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Consultant aux ventes / Sales Consultant (Rive-Sud)
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
…susciter l’intérêt des nouveaux clients pour les produits, les services et les promotions de nos marques de viandes spécialisées et produits de la mer et cela, en faisant appel à des…
Added 2 mins ago
PROJECT MANAGER BUSINESS TRANSFORMATION (PERFORMANCE MEASUREMENT)
City of Toronto
Toronto, ON
Recommends to Manager for the overall scheduling of projects. Communicates to Manager any potential situations of media attention; makes recommendation on course of action and ensures the…
Added 2 mins ago
AI
Product Manager - Banking & Financial Services
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Suggestions from business units or product review committees.
Added 2 mins ago
AL
Certification and Testing Manager
Applus+ Laboratories
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
We are seeking an experienced and highly motivated Certification and Testing Manager for Hazardous Locations to lead and grow our global Hazardous Locations (HazLoc) certification programs.…
Added 2 mins ago
SH
Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
Santis Health is seeking a growth-oriented leader to join our Management Consulting practice at the Manager, Senior Manager or Director level. This hybrid role, based in our Toronto office,…
Added 2 mins ago
SM
Information Services Manager
Simcoe Muskoka Family Connexions
Barrie, ON
- Full-time
…Simcoe County and the District of Muskoka. The Information Services Manager provides leadership and oversight for the Agency’s Information Services operations, technology infrastructure,…
Added 2 mins ago
QT
Product Manager(Banking domain background)
Q1 Technologies, Inc.
Toronto, ON
- $58 to $60 CAD / hour
- Contract
· Develops information materials on product features, benefits, requirements, pricing and services, and prepares and executes training seminars as needed. (Includes Marketing One-Sheets and…
Added 2 mins ago
J(
Digital Workplace Administrator
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
The Digital Workplace Services (DWS) Administrator - Entra ID reports to the Manager, Digital Workplace Services and supports the administration, implementation, and ongoing operation of…
Added 17 mins ago
FM
Data Analyst
Farm Mutual Re
Cambridge, ON
- Full-time
Reporting to the Manager, Ontario Auto Pricing Actuary, the Data Analyst supports OMAP’s ratemaking and business needs through data analysis, reporting, system support, and process…
Added 17 mins ago
Tangerine Advisor - Bilingual (French/English) - Tangerine
Scotiabank
Toronto, ON
…inquiries via the inbound phone channel (Investments/Deposit) and E-services when needed. They will report directly to the Manager of Tangerine…
Added 17 mins ago
Manager, GTB Financial Planning & Analysis - Finance
Scotiabank
Toronto, ON
…initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal…
Added 17 mins ago
ES
Transmission Planning and Interconnection Study Engineer
E Source
Calgary, AB
- Full-time
E Source is a research, data/analytics, and technology focused professional services firm focused exclusively on the Utility industry in North America. We help utilities target and serve…
Added 17 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Forest Grove, BC
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 32 mins ago
IG
Change Manager
Insight Global
Toronto, ON
- $45 to $55 CAD / hour
- Contract
…Organizational Change Management (approximately 80%), with a smaller Business Analysis component (approximately 20%). The consultant will be responsible for developing and executing OCM…
Added 32 mins ago
WN
Personal Lines Account Manager
Whitley Newman Insurance & Financial Services
Campbellford, ON
- $48,000 to $60,000 CAD / year
- Full-time
Whitley Newman Insurance & Financial Services is hiring for an Account Manager, Personal Lines. The successful incumbent will be responsible for maintaining a book of business, generating…

EPCOR

Service Consultant

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Posting language: English
Posted: Oct 19, 2026

Original job description

Highlights of the job

Join Our Team as a Service Consultant – we are hiring up to 15 Consultants to join the Energy Services Team.

📍 Edmonton, AB 🕒 Tentative start date of February 1, 2027

📅 Full-Time | Permanent

Energy Services’ Customer Care Centre is the main point of contact for EPCOR’s regulated and competitive customers. As a Service Consultant, you will be accountable for providing customers with outstanding sales, service and support for their inquiries including billing, payment negotiation and utility service requests. You will promote EPCOR services and products to customers, including energy plan sales for Encor by EPCOR customers.

What you’d be responsible for

Customer Service

Answering customer questions and concerns over the phone and/or in writing.
Enrolling new customers in the Customer Relationship Management (CRM) system.
Directing calls, requests, and escalations to appropriate departments as needed.
Assisting customers with questions regarding billing and product offerings.
Using active listening skills to understand customer needs and recommending appropriate products and services.
Assisting customers with setting up and managing their accounts online.

Customer Retention

Contributing to customer retention by maintaining strong customer relationships.
Managing challenging customers and requests with professionalism.

Continuous Improvement and Problem Solving

Identifying inconsistencies and bringing forward opportunities for process improvements to Team Lead and/or Manager.
Implementing approved ideas and/or suggestions.
Initiating first level problem solving and first call resolution.

What’s required to be successful

You must be able to attend our paid, in-person training program (approximately 3 months), which includes both classroom instruction and practical experience taking customer calls.

Qualifications, behaviours and experience the successful candidates will possess are:

Attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- We validate completion during the security screening process using our third-party provider and you will need to have at minimum the name of the school, location and address and your student ID number.
2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Experience working in a utility, regulated, or corporate environment is highly desired.
Strong keyboarding skills and the ability to multi-task (typing while talking to customers).
Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge).
- Working knowledge of SAP and/or SharePoint are valuable assets.
Excellent verbal, written and nonverbal communication skills and fluency in English (written and spoken) is essential; additional language(s) are an asset.
Proven ability to solve problems with a positive attitude.
Resourceful with a highly developed attention to detail.
Ability to handle confidential information with discretion.
Demonstrable track record of positive performance, punctuality and schedule adherence.

To be successful in this position, you must possess excellent interpersonal and customer service skills with the ability to establish and maintain positive working relationships. In a dynamic work setting with rapidly evolving business needs, our ideal candidates must demonstrate resilience and the ability to manage back-to-back calls throughout their workday. Adaptability and a proactive approach to handling challenges are essential for success in this role.

Other important facts about this job

Note: The position you are applying for will transition from temporary to permanent after a three-month training period. During this time, you will receive comprehensive training and support to help you succeed in your role. Upon successful completion, you will be offered a permanent position with benefits, vacation days and opportunities for career growth within our company. We look forward to seeing you thrive and become a valued member of our team!

Upon successfully completing the probationary period and demonstrating satisfactory performance, employees will have the opportunity to participate in our work-from-home program. This program offers the flexibility of remote work, requiring a minimum of 1 in-office day per month (subject to business needs).

Jurisdiction: CSU52
Class: SCA3
Wage:
- Developmental Training Period (First 3 Months): $29.97/hour
- On-the-Job Training Rate (Next 3 Months or 520 Hours Worked): $31.48/hour
- Regular SCA3 Rate (upon successful completion of the developmental program): $33.05/hour
- Progression through the developmental training program is based on successful completion of training requirements. Employees working in a part-time capacity will progress to the next wage rate after accumulating the required hours worked.

Hours of Work: 80 hours biweekly (during training)

Work Location: EPCOR Tower (10423 101 Street, Edmonton, Alberta)

Shifts coincide with the Customer Care Centre's hours of operation:

Monday-Friday from 08:00AM-19:15PM, Saturdays 08:00AM -16:45PM
Shifts are determined according to business needs and follow a weekly rotating schedule, which is published four weeks in advance

Learn more about Working at EPCOR!

Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.

Apply About employer

More about this job

Responsibilities

The Service Consultant provides outstanding sales, service, and support to customers regarding billing, payment negotiations, and utility requests. They are responsible for managing customer inquiries, promoting energy products, and maintaining strong customer relationships through effective problem-solving.

Requirements

Candidates must have a high school diploma and at least 2 years of recent experience in a call center, customer service, or sales environment. Proficiency in Microsoft Office and strong communication skills are essential, along with the ability to attend a 3-month in-person training program.

Skills

Customer service
Sales
Active listening
Problem solving
Multi-tasking
Keyboarding
Microsoft Office
Outlook
Word
Edge
SAP
SharePoint
Communication
Conflict resolution
CRM
Data entry

Benefits

Benefits
Vacation days
Career growth opportunities
Work-from-home program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care Centre
Energy Services
Utility
CRM
Billing
Sales
Customer Retention
Microsoft Office
SAP
SharePoint
Call Centre
Problem Resolution
Data Management
Communication Skills
Professionalism
Training Program
Work-from-home
Regulatory Compliance
Account Management
Technical Assessment

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