Find work in Canada.

490,096 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
B
Mortgage Specialist
BMO
Timmins, ON
- Full-time
Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events.
Added 11 mins ago
A
Customer Experience Transformation Project Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
…interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to…
Added 11 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Community Health Services Admin A
Added 11 mins ago
Clarity Operations Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Clarity Operations Manager leads the team responsible for supporting and enhancing Canada Life's project and portfolio management tools, primarily Clarity PPM. Managing a business…
Added 11 mins ago
DT
Onsite Field Services Technician, Sudbury - Polycom
DXC Technology
ON · CAN ON Home based (CSC Location)
- Full-time
Onsite Field Services Technician, Sudbury, ON.
Added 11 mins ago
Nurse 2 - Urgent Care
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 11 mins ago
Registered Nurse (N2) - AS6 Medicine Clinical Teaching Unit
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the REGISTERED…
Added 11 mins ago
Clinical Nurse Educator - Public Health (Early Years)
Nova Scotia Health and IWK Health
Sydney, NS
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 11 mins ago
Renal Assistant - Renal Dialysis
Nova Scotia Health and IWK Health
Sydney, NS
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 25 mins ago
KD
Direct Support Professional
Karis Disability Services
Barrie, ON
- Part-time
…their connections to ensure that they can live fully in the community. Direct Support Professionals recognize people's rights to direct their life, understanding that each person has unique…
Added 25 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
WO
Assistant Clinical Services Manager - Clinical Resource Team
William Osler Health System
Brampton, ON
- Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 25 mins ago
HR
Supervisor, Collection Operations (Waste Management)
Halton Region
Oakville, ON
- Full-time
Reporting to the Manager, Collection Operations, the Supervisor, Collection Operations for leading the day-to-day delivery of solid waste collection operations programs and services. The…
Added 25 mins ago
WO
Assistant Clinical Services Manager - Clinical Resource Team
William Osler Health System
Brampton, ON
- Full-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 25 mins ago
MD
Human Resources Director 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all…
Added 25 mins ago
DO
Senior Legal Counsel
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…deliver innovative solutions that create enduring value for the…
Added 25 mins ago
L
Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…
Added 26 mins ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Added 26 mins ago
A
Senior Structural Engineer
AECOM
Halifax, NS
- $120,000 to $160,000 CAD / year
- Full-time
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big…
Added 26 mins ago
CH
Direct Support Specialist - Portage La Prairie, MB Hiring Day November 4 , 2026
CBI Home Health
Portage la Prairie, MB
- Part-time
We are looking for compassionate Direct Support Specialists to complement our talented Specialized Community Services team.
Added 26 mins ago
RB
Associate Portfolio Manager
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
…privileged access to the expertise of our RBC Wealth Management Services team which includes highly accredited lawyers, accountants, and financial planning…
Added 26 mins ago
RB
Client Advisor
Royal Bank of Canada
NS · ST. MARY'S, Nova Scotia
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 41 mins ago
A
Condominium Manager Residential Portfolio GTA East (MRCM)
Associa
Mississauga, ON
- $80,000 CAD / year
- Full-time
At Maple Ridge Community Management, An Associa® Company, serving others is our calling. We are passionate about our services, and we live for our customers. We offer rewarding…
Added 41 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 41 mins ago
Licensed Practical Nurse (PWLPR)
Connecting Care (2000) Inc.
Peace River, AB
…Residents, based on clinical best practices. As key leaders in the Community, LPNs will work closely with service areas, the General Manager, Supervisors, and Health Services partners to…

EPCOR

Service Consultant

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Posting language: English
Posted: Oct 19, 2026

Original job description

Highlights of the job

Join Our Team as a Service Consultant – we are hiring up to 15 Consultants to join the Energy Services Team.

📍 Edmonton, AB 🕒 Tentative start date of February 1, 2027

📅 Full-Time | Permanent

Energy Services’ Customer Care Centre is the main point of contact for EPCOR’s regulated and competitive customers. As a Service Consultant, you will be accountable for providing customers with outstanding sales, service and support for their inquiries including billing, payment negotiation and utility service requests. You will promote EPCOR services and products to customers, including energy plan sales for Encor by EPCOR customers.

What you’d be responsible for

Customer Service

Answering customer questions and concerns over the phone and/or in writing.
Enrolling new customers in the Customer Relationship Management (CRM) system.
Directing calls, requests, and escalations to appropriate departments as needed.
Assisting customers with questions regarding billing and product offerings.
Using active listening skills to understand customer needs and recommending appropriate products and services.
Assisting customers with setting up and managing their accounts online.

Customer Retention

Contributing to customer retention by maintaining strong customer relationships.
Managing challenging customers and requests with professionalism.

Continuous Improvement and Problem Solving

Identifying inconsistencies and bringing forward opportunities for process improvements to Team Lead and/or Manager.
Implementing approved ideas and/or suggestions.
Initiating first level problem solving and first call resolution.

What’s required to be successful

You must be able to attend our paid, in-person training program (approximately 3 months), which includes both classroom instruction and practical experience taking customer calls.

Qualifications, behaviours and experience the successful candidates will possess are:

Attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- We validate completion during the security screening process using our third-party provider and you will need to have at minimum the name of the school, location and address and your student ID number.
2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Experience working in a utility, regulated, or corporate environment is highly desired.
Strong keyboarding skills and the ability to multi-task (typing while talking to customers).
Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge).
- Working knowledge of SAP and/or SharePoint are valuable assets.
Excellent verbal, written and nonverbal communication skills and fluency in English (written and spoken) is essential; additional language(s) are an asset.
Proven ability to solve problems with a positive attitude.
Resourceful with a highly developed attention to detail.
Ability to handle confidential information with discretion.
Demonstrable track record of positive performance, punctuality and schedule adherence.

To be successful in this position, you must possess excellent interpersonal and customer service skills with the ability to establish and maintain positive working relationships. In a dynamic work setting with rapidly evolving business needs, our ideal candidates must demonstrate resilience and the ability to manage back-to-back calls throughout their workday. Adaptability and a proactive approach to handling challenges are essential for success in this role.

Other important facts about this job

Note: The position you are applying for will transition from temporary to permanent after a three-month training period. During this time, you will receive comprehensive training and support to help you succeed in your role. Upon successful completion, you will be offered a permanent position with benefits, vacation days and opportunities for career growth within our company. We look forward to seeing you thrive and become a valued member of our team!

Upon successfully completing the probationary period and demonstrating satisfactory performance, employees will have the opportunity to participate in our work-from-home program. This program offers the flexibility of remote work, requiring a minimum of 1 in-office day per month (subject to business needs).

Jurisdiction: CSU52
Class: SCA3
Wage:
- Developmental Training Period (First 3 Months): $29.97/hour
- On-the-Job Training Rate (Next 3 Months or 520 Hours Worked): $31.48/hour
- Regular SCA3 Rate (upon successful completion of the developmental program): $33.05/hour
- Progression through the developmental training program is based on successful completion of training requirements. Employees working in a part-time capacity will progress to the next wage rate after accumulating the required hours worked.

Hours of Work: 80 hours biweekly (during training)

Work Location: EPCOR Tower (10423 101 Street, Edmonton, Alberta)

Shifts coincide with the Customer Care Centre's hours of operation:

Monday-Friday from 08:00AM-19:15PM, Saturdays 08:00AM -16:45PM
Shifts are determined according to business needs and follow a weekly rotating schedule, which is published four weeks in advance

Learn more about Working at EPCOR!

Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.

Apply About employer

More about this job

Responsibilities

The Service Consultant provides outstanding sales, service, and support to customers regarding billing, payment negotiations, and utility requests. They are responsible for managing customer inquiries, promoting energy products, and maintaining strong customer relationships through effective problem-solving.

Requirements

Candidates must have a high school diploma and at least 2 years of recent experience in a call center, customer service, or sales environment. Proficiency in Microsoft Office and strong communication skills are essential, along with the ability to attend a 3-month in-person training program.

Skills

Customer service
Sales
Active listening
Problem solving
Multi-tasking
Keyboarding
Microsoft Office
Outlook
Word
Edge
SAP
SharePoint
Communication
Conflict resolution
CRM
Data entry

Benefits

Benefits
Vacation days
Career growth opportunities
Work-from-home program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care Centre
Energy Services
Utility
CRM
Billing
Sales
Customer Retention
Microsoft Office
SAP
SharePoint
Call Centre
Problem Resolution
Data Management
Communication Skills
Professionalism
Training Program
Work-from-home
Regulatory Compliance
Account Management
Technical Assessment

Report this job