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Added 12 mins ago
B
Business Banking Relationship Manager Trainee
BMO
Oshawa, ON
- Full-time
Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
Added 12 mins ago
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Mortgage Specialist
BMO
Timmins, ON
- Full-time
Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
Added 12 mins ago
RP
Spécialiste en acquisition de de talents – bilingue/Talent Acquisition Specialist -Bilingual
RESA Power
Canada
- Full-time
Added 12 mins ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 12 mins ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
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Account Manager (EMEA)
Irth Solutions
Remote, Canada
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Added 27 mins ago
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Account Executive
UPS
Kitchener, ON
- Full-time
…sales opportunities, increasing revenue, and ensuring excellent customer service. The Account Executive will work closely with the Area Sales Manager to communicate market trends,…
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Account Executive
UPS
Concord, ON
- Full-time
…and negotiates agreements to drive both revenue growth and customer…
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Account Executive
UPS
Concord, ON
- Full-time
…and negotiates agreements to drive both revenue growth and customer…
Added 27 mins ago
TW
Associate Franchise Operations Manager (Quebec)
The Wendy's Company
Quebec, QC
- $85,000 to $145,000 CAD / year
- Full-time
Franchise Engagement and Performance Management – Support evaluation of individual franchise engagement, customer culture, business plan quality & business reviews and provide guidance for…
Added 27 mins ago
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Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
Territory Manager - Healthcare (14 Monthcontrat)
Added 27 mins ago
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PROJECT MANAGER 311 #67733
City of Toronto
Toronto, ON
- Full-time
The Project Manager 311, working within the Customer Experience Business Transformation & Sustainment Unit, leads the planning, management and delivery of the CX Division's capital…
Added 27 mins ago
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Utility Transport Aide
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer…
Added 27 mins ago
FH
General Manager - Laser City Calgary North
FunEx Head Office
Calgary, AB
- Full-time
We’re looking for a General Manager to join our team! You will look after our North Edmonton facility (Londonderry Mall) and a team of 10+ part time staff
Added 27 mins ago
RB
Associate Portfolio Manager
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
Client Counseling, Critical Thinking, Decision Making, Interpersonal Relationship Management, Interpersonal Relationships, Investment Banking, Investment Consulting, Investment Management,…
Added 27 mins ago
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Client Advisor
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NS · ST. MARY'S, Nova Scotia
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 27 mins ago
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Business Development Manager
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- Full-time
Job Title: Business Development Manager, Oil and Gas (Industry Manager) · Location: Calgary, Alberta (hybrid)
Added 27 mins ago
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Logistics and Compliance Analyst
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Vaughan, ON
- Full-time
Reporting to the Replenishment Manager. The Logistics & Compliance Analyst is responsible for driving supply chain performance through the integration of demand planning, advanced…
Added 27 mins ago
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Account Executive
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…You’ll inherit an existing pipeline and work alongside our Sales Manager on active deals as ownership transitions to…
Added 43 mins ago
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Condominium Manager Residential Portfolio GTA East (MRCM)
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- $80,000 CAD / year
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As a Property Manager you will be responsible for the relationship management with our clients, handle day-to-day operational, maintenance, administrative, and financial management for the…
Added 43 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 43 mins ago
Licensed Practical Nurse (PWLPR)
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…Community, LPNs will work closely with service areas, the General Manager, Supervisors, and Health Services partners to promote well-being through a person-directed approach that honors…
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Health Care Aide PWLPR
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Provide impartial support, care and excellent relationship building skills to nurture, understand, and respect residents, families, visitors, and all care partners.
Added 43 mins ago
Branch Manager
Price Industries Limited
Hamilton, ON
The Branch manager’s primary focus is overseeing the day-to-day activities of the office. As a manager, they will develop, inspire and motivate their team. The Branch Manager working in…
Added 43 mins ago
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Business Development Manager
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Solutions Metrix is hiring a Business Development Manager to build and run our account-based growth strategy in financial services. You will research priority banks and credit unions, reach…

EPCOR

Service Consultant

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Posting language: English
Posted: Oct 19, 2026

Original job description

Highlights of the job

Join Our Team as a Service Consultant – we are hiring up to 15 Consultants to join the Energy Services Team.

📍 Edmonton, AB 🕒 Tentative start date of February 1, 2027

📅 Full-Time | Permanent

Energy Services’ Customer Care Centre is the main point of contact for EPCOR’s regulated and competitive customers. As a Service Consultant, you will be accountable for providing customers with outstanding sales, service and support for their inquiries including billing, payment negotiation and utility service requests. You will promote EPCOR services and products to customers, including energy plan sales for Encor by EPCOR customers.

What you’d be responsible for

Customer Service

Answering customer questions and concerns over the phone and/or in writing.
Enrolling new customers in the Customer Relationship Management (CRM) system.
Directing calls, requests, and escalations to appropriate departments as needed.
Assisting customers with questions regarding billing and product offerings.
Using active listening skills to understand customer needs and recommending appropriate products and services.
Assisting customers with setting up and managing their accounts online.

Customer Retention

Contributing to customer retention by maintaining strong customer relationships.
Managing challenging customers and requests with professionalism.

Continuous Improvement and Problem Solving

Identifying inconsistencies and bringing forward opportunities for process improvements to Team Lead and/or Manager.
Implementing approved ideas and/or suggestions.
Initiating first level problem solving and first call resolution.

What’s required to be successful

You must be able to attend our paid, in-person training program (approximately 3 months), which includes both classroom instruction and practical experience taking customer calls.

Qualifications, behaviours and experience the successful candidates will possess are:

Attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- We validate completion during the security screening process using our third-party provider and you will need to have at minimum the name of the school, location and address and your student ID number.
2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Experience working in a utility, regulated, or corporate environment is highly desired.
Strong keyboarding skills and the ability to multi-task (typing while talking to customers).
Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge).
- Working knowledge of SAP and/or SharePoint are valuable assets.
Excellent verbal, written and nonverbal communication skills and fluency in English (written and spoken) is essential; additional language(s) are an asset.
Proven ability to solve problems with a positive attitude.
Resourceful with a highly developed attention to detail.
Ability to handle confidential information with discretion.
Demonstrable track record of positive performance, punctuality and schedule adherence.

To be successful in this position, you must possess excellent interpersonal and customer service skills with the ability to establish and maintain positive working relationships. In a dynamic work setting with rapidly evolving business needs, our ideal candidates must demonstrate resilience and the ability to manage back-to-back calls throughout their workday. Adaptability and a proactive approach to handling challenges are essential for success in this role.

Other important facts about this job

Note: The position you are applying for will transition from temporary to permanent after a three-month training period. During this time, you will receive comprehensive training and support to help you succeed in your role. Upon successful completion, you will be offered a permanent position with benefits, vacation days and opportunities for career growth within our company. We look forward to seeing you thrive and become a valued member of our team!

Upon successfully completing the probationary period and demonstrating satisfactory performance, employees will have the opportunity to participate in our work-from-home program. This program offers the flexibility of remote work, requiring a minimum of 1 in-office day per month (subject to business needs).

Jurisdiction: CSU52
Class: SCA3
Wage:
- Developmental Training Period (First 3 Months): $29.97/hour
- On-the-Job Training Rate (Next 3 Months or 520 Hours Worked): $31.48/hour
- Regular SCA3 Rate (upon successful completion of the developmental program): $33.05/hour
- Progression through the developmental training program is based on successful completion of training requirements. Employees working in a part-time capacity will progress to the next wage rate after accumulating the required hours worked.

Hours of Work: 80 hours biweekly (during training)

Work Location: EPCOR Tower (10423 101 Street, Edmonton, Alberta)

Shifts coincide with the Customer Care Centre's hours of operation:

Monday-Friday from 08:00AM-19:15PM, Saturdays 08:00AM -16:45PM
Shifts are determined according to business needs and follow a weekly rotating schedule, which is published four weeks in advance

Learn more about Working at EPCOR!

Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.

Apply About employer

More about this job

Responsibilities

The Service Consultant provides outstanding sales, service, and support to customers regarding billing, payment negotiations, and utility requests. They are responsible for managing customer inquiries, promoting energy products, and maintaining strong customer relationships through effective problem-solving.

Requirements

Candidates must have a high school diploma and at least 2 years of recent experience in a call center, customer service, or sales environment. Proficiency in Microsoft Office and strong communication skills are essential, along with the ability to attend a 3-month in-person training program.

Skills

Customer service
Sales
Active listening
Problem solving
Multi-tasking
Keyboarding
Microsoft Office
Outlook
Word
Edge
SAP
SharePoint
Communication
Conflict resolution
CRM
Data entry

Benefits

Benefits
Vacation days
Career growth opportunities
Work-from-home program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care Centre
Energy Services
Utility
CRM
Billing
Sales
Customer Retention
Microsoft Office
SAP
SharePoint
Call Centre
Problem Resolution
Data Management
Communication Skills
Professionalism
Training Program
Work-from-home
Regulatory Compliance
Account Management
Technical Assessment

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