Find work in Canada.

494,423 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
A
Senior Director, Clinical Development Change & Transformation Lead
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Rollout Execution: Manage rollout execution in partnership with Product, Delivery, and customer teams - wave plans, readiness assessments, training logistics, hypercare, and post-launch…
Added 28 mins ago
Retail Team Lead Southcentre Mall
Freedom Mobile
Calgary, AB
Be a Freedom Mobile Brand Ambassador – provide outstanding customer service, ensure an engaging and exciting workplace for yourself and your peers, and drive continuous sales results! We…
Added 28 mins ago
PT Sales Lead - Call It Spring Coquitlam
The Aldo Group Inc / Le Groupe Aldo Inc.
Port Coquitlam, BC
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 28 mins ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
…location and region. This position reports directly to the General Manager with a dotted line to the Regional Human Resources Business…
Added 28 mins ago
Mortgage Review Officer (Real Estate Secured Lending)
Scotiabank
Toronto, ON
Conduct specific reviews of mortgages from time to time, as requested by the senior manager, Credit Review, to assess an underwriter's performance and/or quality of deals.
Added 28 mins ago
Co-op Student Engineering
Gibson Energy
AB · Calgary, AB
For over 70 years, Gibson has been defined by our people - those who seize opportunities and make exceptional customer service a part of everything we do. Working at Gibson is an…
Added 28 mins ago
Senior Operations Associate
The Canada Life Assurance Company
London, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 28 mins ago
Identity and Access Management (IAM) Operations Manager
The Canada Life Assurance Company
Toronto, ON
The Manager, IAM Access Operations leads enterprise Identity and Access Management operations while driving identity security strategy, control effectiveness, and cyber resilience. The role…
Added 28 mins ago
P
Store Manager
Pandora
ON · Cookstown, ON
- Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 28 mins ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
The Senior Demand Planner drives planning execution and continuous improvement initiatives to balance customer service, inventory investment, and operational efficiency while ensuring…
Added 28 mins ago
AC
Senior Financial Analyst – FP&A, Fuel
Alimentation Couche-Tard
Laval, QC
- Internship
Type of employment: Permanent, full time (40 hours per week)
Added 28 mins ago
S
Manager, IT Infrastructure
SGI
Regina, SK
- $109,052 to $145,411 CAD / year
- Full-time
We're looking for a Manager, IT Infrastructure to provide strategic leadership and operational oversight for our infrastructure environment, ensuring the reliability, performance, and…
Added 28 mins ago
KH
UKG Specialist
Kensington Health
Toronto, ON
- Full-time
At Kensington Health, we are proud to have built a community where people can bring their full selves to work. As a not-for-profit, we believe in the work we do every day. It's what…
Added 43 mins ago
A|
Shipping and Receiving Supervisor
AGI | Global Food Infrastructure
Lethbridge, AB · Nobleford, AB
- Full-time
…customization, AGI offers one of the largest catalogs of equipment and full-service planning and engineering services for the storage, blending, mixing, conveying, conditioning, and…
Added 43 mins ago
C
Delivery Driver, Full-Time
canteen
Montreal, QC · SAINT-LAURENT, QC
- Full-time
Reporting to the on-site cafeteria manager, you will be responsible for ensuring that the facilities are properly maintained, that workspaces and meeting rooms are well-organized, and that…
Added 43 mins ago
CC
Assistant Store Manager
Canna Cabana
Innisfil, ON
- $21 to $23 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) at our Innisfil, ON store is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively…
Added 43 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 59 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 59 mins ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Clarington, ON · Oshawa, ON
…motivated Operations Supervisor/Driver to join our Durham team on a full-time basis. This dual role combines leadership and driving responsibilities with hands-on, physical work. It’s an…
Added 59 mins ago
G Licence Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Kingston, ON
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
Added 59 mins ago
Class 5 Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Winnipeg, MB
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
Added 59 mins ago
MANAGER
Boutique La Vie En Rose
Laval, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 59 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Vaudreuil-Dorion, QC
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 59 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Drummondville, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 59 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Val-d'Or, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…

EPCOR

Service Consultant

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Posting language: English
Posted: Oct 19, 2026

Original job description

Highlights of the job

Join Our Team as a Service Consultant – we are hiring up to 15 Consultants to join the Energy Services Team.

📍 Edmonton, AB 🕒 Tentative start date of February 1, 2027

📅 Full-Time | Permanent

Energy Services’ Customer Care Centre is the main point of contact for EPCOR’s regulated and competitive customers. As a Service Consultant, you will be accountable for providing customers with outstanding sales, service and support for their inquiries including billing, payment negotiation and utility service requests. You will promote EPCOR services and products to customers, including energy plan sales for Encor by EPCOR customers.

What you’d be responsible for

Customer Service

Answering customer questions and concerns over the phone and/or in writing.
Enrolling new customers in the Customer Relationship Management (CRM) system.
Directing calls, requests, and escalations to appropriate departments as needed.
Assisting customers with questions regarding billing and product offerings.
Using active listening skills to understand customer needs and recommending appropriate products and services.
Assisting customers with setting up and managing their accounts online.

Customer Retention

Contributing to customer retention by maintaining strong customer relationships.
Managing challenging customers and requests with professionalism.

Continuous Improvement and Problem Solving

Identifying inconsistencies and bringing forward opportunities for process improvements to Team Lead and/or Manager.
Implementing approved ideas and/or suggestions.
Initiating first level problem solving and first call resolution.

What’s required to be successful

You must be able to attend our paid, in-person training program (approximately 3 months), which includes both classroom instruction and practical experience taking customer calls.

Qualifications, behaviours and experience the successful candidates will possess are:

Attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- We validate completion during the security screening process using our third-party provider and you will need to have at minimum the name of the school, location and address and your student ID number.
2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Experience working in a utility, regulated, or corporate environment is highly desired.
Strong keyboarding skills and the ability to multi-task (typing while talking to customers).
Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge).
- Working knowledge of SAP and/or SharePoint are valuable assets.
Excellent verbal, written and nonverbal communication skills and fluency in English (written and spoken) is essential; additional language(s) are an asset.
Proven ability to solve problems with a positive attitude.
Resourceful with a highly developed attention to detail.
Ability to handle confidential information with discretion.
Demonstrable track record of positive performance, punctuality and schedule adherence.

To be successful in this position, you must possess excellent interpersonal and customer service skills with the ability to establish and maintain positive working relationships. In a dynamic work setting with rapidly evolving business needs, our ideal candidates must demonstrate resilience and the ability to manage back-to-back calls throughout their workday. Adaptability and a proactive approach to handling challenges are essential for success in this role.

Other important facts about this job

Note: The position you are applying for will transition from temporary to permanent after a three-month training period. During this time, you will receive comprehensive training and support to help you succeed in your role. Upon successful completion, you will be offered a permanent position with benefits, vacation days and opportunities for career growth within our company. We look forward to seeing you thrive and become a valued member of our team!

Upon successfully completing the probationary period and demonstrating satisfactory performance, employees will have the opportunity to participate in our work-from-home program. This program offers the flexibility of remote work, requiring a minimum of 1 in-office day per month (subject to business needs).

Jurisdiction: CSU52
Class: SCA3
Wage:
- Developmental Training Period (First 3 Months): $29.97/hour
- On-the-Job Training Rate (Next 3 Months or 520 Hours Worked): $31.48/hour
- Regular SCA3 Rate (upon successful completion of the developmental program): $33.05/hour
- Progression through the developmental training program is based on successful completion of training requirements. Employees working in a part-time capacity will progress to the next wage rate after accumulating the required hours worked.

Hours of Work: 80 hours biweekly (during training)

Work Location: EPCOR Tower (10423 101 Street, Edmonton, Alberta)

Shifts coincide with the Customer Care Centre's hours of operation:

Monday-Friday from 08:00AM-19:15PM, Saturdays 08:00AM -16:45PM
Shifts are determined according to business needs and follow a weekly rotating schedule, which is published four weeks in advance

Learn more about Working at EPCOR!

Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.

Apply About employer

More about this job

Responsibilities

The Service Consultant provides outstanding sales, service, and support to customers regarding billing, payment negotiations, and utility requests. They are responsible for managing customer inquiries, promoting energy products, and maintaining strong customer relationships through effective problem-solving.

Requirements

Candidates must have a high school diploma and at least 2 years of recent experience in a call center, customer service, or sales environment. Proficiency in Microsoft Office and strong communication skills are essential, along with the ability to attend a 3-month in-person training program.

Skills

Customer service
Sales
Active listening
Problem solving
Multi-tasking
Keyboarding
Microsoft Office
Outlook
Word
Edge
SAP
SharePoint
Communication
Conflict resolution
CRM
Data entry

Benefits

Benefits
Vacation days
Career growth opportunities
Work-from-home program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care Centre
Energy Services
Utility
CRM
Billing
Sales
Customer Retention
Microsoft Office
SAP
SharePoint
Call Centre
Problem Resolution
Data Management
Communication Skills
Professionalism
Training Program
Work-from-home
Regulatory Compliance
Account Management
Technical Assessment

Report this job