Find work in Canada.

490,096 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
B
Business Banking Relationship Manager Trainee
BMO
Oshawa, ON
- Full-time
Identifies prospective customers and cross-sells additional products and services to meet their needs.
Added 11 mins ago
B
Mortgage Specialist
BMO
Timmins, ON
- Full-time
Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
Added 11 mins ago
RP
Spécialiste en acquisition de de talents – bilingue/Talent Acquisition Specialist -Bilingual
RESA Power
Canada
- Full-time
…aux États-Unis et au Canada, RESA Power est un fournisseur de services de confiance qui veille à la sécurité, à la performance et à la conformité des systèmes de distribution électrique.…
Added 11 mins ago
A
Customer Experience Transformation Project Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
…interact with us. As Customer Experience Transformation Project Manager, you’ll lead strategic initiatives where technology, data, automation, and artificial intelligence come together to…
Added 11 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 11 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Community Health Services Admin A
Added 11 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…care to clients. The Registered Nurse is responsible to the Manager of a designated…
Added 11 mins ago
L
Maintenance Mechanic (Post & Fill)
LCBO
Thunder Bay, ON
- Full-time
Do you take pride in keeping building systems operating safely and reliably? Reporting to the Manager, Conventional Services you will perform maintenance duties across building systems,…
Added 11 mins ago
Clarity Operations Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Clarity Operations Manager leads the team responsible for supporting and enhancing Canada Life's project and portfolio management tools, primarily Clarity PPM. Managing a business…
Added 11 mins ago
FS
Banquet Supervisor
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
Oversee the operations of banquet functions in the absence of and alongside the Banquet Manager. Includes supervising, coordinating, and scheduling the activities of staff who serve food…
Added 11 mins ago
DT
Onsite Field Services Technician, Sudbury - Polycom
DXC Technology
ON · CAN ON Home based (CSC Location)
- Full-time
Onsite Field Services Technician, Sudbury, ON.
Added 11 mins ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 11 mins ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 11 mins ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
We are currently looking for an Account Manager that will work closely with our Customer Success Lead, Customer Success Director, as well as Project, Technical and Sales teams. (S)He is…
Added 11 mins ago
Nurse 2 - Urgent Care
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 11 mins ago
Unit Clerk - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. . Our shared vision of…
Added 11 mins ago
Registered Nurse (N2) - AS6 Medicine Clinical Teaching Unit
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the REGISTERED…
Added 11 mins ago
Clinical Nurse Educator - Public Health (Early Years)
Nova Scotia Health and IWK Health
Sydney, NS
Reporting to the Manager, Interprofessional Practice and Learning, Eastern Zone, the Clinical Nurse Educator (CNE) is responsible (in collaboration with key stakeholders) for the…
Added 11 mins ago
Renal Assistant - Renal Dialysis
Nova Scotia Health and IWK Health
Sydney, NS
Reporting to the Renal Program Manager and working under the direction of a Registered Nurse or delegate, the Renal Assistant is responsible for assisting nursing staff with set up and…
Added 26 mins ago
Housing Assistant (Term)
University of Toronto
Toronto, ON
…such as Admissions & Eligibility, Campus Safety, Facilities & Services and Spaces & Experiences. The Assistant is responsible for appraising the Housing Administrator, Manager, Admissions &…
Added 26 mins ago
OR
Senior Specialist, Dealer Support- Bilingual
OSL Retail Services Inc
Mississauga, ON
- Other
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by…
Added 26 mins ago
Head of Web Strategy and Services
Asana
Vancouver, BC
We’re looking for a Manager, Growth Marketing (Head of Web Strategy & Services) to join our team in Vancouver and own asana.com as our front door and as a measurable driver of web…
Added 26 mins ago
SH
Bilingual Field Nurse Case Manager (Atlantic/QC) - Hybrid
Sentrex Health Solutions
Moncton, NB · Halifax, NS · Quebec, QC
- Full-time
The Field Nurse Case Manager (FNCM) is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs…
Added 26 mins ago
KD
Direct Support Professional
Karis Disability Services
Barrie, ON
- Part-time
Developmental Services Worker, Child and Youth Worker, or post-secondary education in a related field
Added 26 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

EPCOR

Service Consultant

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Posting language: English
Posted: Oct 19, 2026

Original job description

Highlights of the job

Join Our Team as a Service Consultant – we are hiring up to 15 Consultants to join the Energy Services Team.

📍 Edmonton, AB 🕒 Tentative start date of February 1, 2027

📅 Full-Time | Permanent

Energy Services’ Customer Care Centre is the main point of contact for EPCOR’s regulated and competitive customers. As a Service Consultant, you will be accountable for providing customers with outstanding sales, service and support for their inquiries including billing, payment negotiation and utility service requests. You will promote EPCOR services and products to customers, including energy plan sales for Encor by EPCOR customers.

What you’d be responsible for

Customer Service

Answering customer questions and concerns over the phone and/or in writing.
Enrolling new customers in the Customer Relationship Management (CRM) system.
Directing calls, requests, and escalations to appropriate departments as needed.
Assisting customers with questions regarding billing and product offerings.
Using active listening skills to understand customer needs and recommending appropriate products and services.
Assisting customers with setting up and managing their accounts online.

Customer Retention

Contributing to customer retention by maintaining strong customer relationships.
Managing challenging customers and requests with professionalism.

Continuous Improvement and Problem Solving

Identifying inconsistencies and bringing forward opportunities for process improvements to Team Lead and/or Manager.
Implementing approved ideas and/or suggestions.
Initiating first level problem solving and first call resolution.

What’s required to be successful

You must be able to attend our paid, in-person training program (approximately 3 months), which includes both classroom instruction and practical experience taking customer calls.

Qualifications, behaviours and experience the successful candidates will possess are:

Attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- We validate completion during the security screening process using our third-party provider and you will need to have at minimum the name of the school, location and address and your student ID number.
2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment.
Experience working in a utility, regulated, or corporate environment is highly desired.
Strong keyboarding skills and the ability to multi-task (typing while talking to customers).
Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge).
- Working knowledge of SAP and/or SharePoint are valuable assets.
Excellent verbal, written and nonverbal communication skills and fluency in English (written and spoken) is essential; additional language(s) are an asset.
Proven ability to solve problems with a positive attitude.
Resourceful with a highly developed attention to detail.
Ability to handle confidential information with discretion.
Demonstrable track record of positive performance, punctuality and schedule adherence.

To be successful in this position, you must possess excellent interpersonal and customer service skills with the ability to establish and maintain positive working relationships. In a dynamic work setting with rapidly evolving business needs, our ideal candidates must demonstrate resilience and the ability to manage back-to-back calls throughout their workday. Adaptability and a proactive approach to handling challenges are essential for success in this role.

Other important facts about this job

Note: The position you are applying for will transition from temporary to permanent after a three-month training period. During this time, you will receive comprehensive training and support to help you succeed in your role. Upon successful completion, you will be offered a permanent position with benefits, vacation days and opportunities for career growth within our company. We look forward to seeing you thrive and become a valued member of our team!

Upon successfully completing the probationary period and demonstrating satisfactory performance, employees will have the opportunity to participate in our work-from-home program. This program offers the flexibility of remote work, requiring a minimum of 1 in-office day per month (subject to business needs).

Jurisdiction: CSU52
Class: SCA3
Wage:
- Developmental Training Period (First 3 Months): $29.97/hour
- On-the-Job Training Rate (Next 3 Months or 520 Hours Worked): $31.48/hour
- Regular SCA3 Rate (upon successful completion of the developmental program): $33.05/hour
- Progression through the developmental training program is based on successful completion of training requirements. Employees working in a part-time capacity will progress to the next wage rate after accumulating the required hours worked.

Hours of Work: 80 hours biweekly (during training)

Work Location: EPCOR Tower (10423 101 Street, Edmonton, Alberta)

Shifts coincide with the Customer Care Centre's hours of operation:

Monday-Friday from 08:00AM-19:15PM, Saturdays 08:00AM -16:45PM
Shifts are determined according to business needs and follow a weekly rotating schedule, which is published four weeks in advance

Learn more about Working at EPCOR!

Please note the following information:

A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.
Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.

Apply About employer

More about this job

Responsibilities

The Service Consultant provides outstanding sales, service, and support to customers regarding billing, payment negotiations, and utility requests. They are responsible for managing customer inquiries, promoting energy products, and maintaining strong customer relationships through effective problem-solving.

Requirements

Candidates must have a high school diploma and at least 2 years of recent experience in a call center, customer service, or sales environment. Proficiency in Microsoft Office and strong communication skills are essential, along with the ability to attend a 3-month in-person training program.

Skills

Customer service
Sales
Active listening
Problem solving
Multi-tasking
Keyboarding
Microsoft Office
Outlook
Word
Edge
SAP
SharePoint
Communication
Conflict resolution
CRM
Data entry

Benefits

Benefits
Vacation days
Career growth opportunities
Work-from-home program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care Centre
Energy Services
Utility
CRM
Billing
Sales
Customer Retention
Microsoft Office
SAP
SharePoint
Call Centre
Problem Resolution
Data Management
Communication Skills
Professionalism
Training Program
Work-from-home
Regulatory Compliance
Account Management
Technical Assessment

Report this job