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Added 6 mins ago
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If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

Epiq

Bilingual Contact Centre Agent

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.

Essential Job Responsibilities

Provide customer service and support in multiple languages.
Handle customer inquiries and ensure customer satisfaction.
Resolve customer issues and provide accurate information.
Maintain professional etiquette and effective communication.
Collaborate with team members to ensure efficient operations.

Qualifications & Requirements

Education:

High school diploma or equivalent required; bachelor's degree preferred.

Experience:

Minimum of 2 years in customer service or a related field.

Skills:

Communication
Contact Center Services
Customer Inquiries
Customer Satisfaction
Customer Service
Detail-Oriented
Listening Effectively
Multilingual Communications
Professional Etiquette
Written Communication

Certifications:

Required: None
Preferred: Telecommunications Management Professional (TMP)

Physical Requirements:

Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

Your specific salary will be determined based on several factors:

Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click Here To Learn About Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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More about this job

Responsibilities

Provide customer service and support in multiple languages, respond to inquiries, and deliver accurate information. Resolve customer issues professionally and collaborate with team members to support efficient operations and customer satisfaction.

Requirements

A high school diploma or equivalent is required, and a bachelor's degree is preferred. Applicants need at least two years of customer service or related experience; multilingual communication skills are relevant, and the preferred certification is Telecommunications Management Professional (TMP).

Skills

Communication
Contact Center Services
Customer Inquiries
Customer Satisfaction
Customer Service
Attention to Detail
Active Listening
Multilingual Communication
Professional Etiquette
Written Communication
Problem Resolution
Team Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Customer Service
Customer Support
Customer Inquiries
Customer Satisfaction
Multilingual Communication
Problem Resolution
Professional Etiquette
Written Communication
Active Listening
Team Collaboration
Legal Services
Artificial Intelligence
Operational Excellence
Continuous Improvement
Workflow Efficiency
Data Insights
Quality Execution
Change Management

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