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Added 6 mins ago
I
General Manager (Grand Prairie)
Indigo
AB · Alberta, Canada
- Full-time
The General Manager (Grand Prairie) is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a…
Added 6 mins ago
MG
Manager Project Management Office
Maxxit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Maxxit Systems Inc. is looking for a full time permanent dynamic Manager, Project Management Office (PMO) who will be responsible for leading the Project Management Office (PMO) within a…
Added 7 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Provides update on POCT activity to the Clinical Managers at each area and Specimen Management activity to the Lab Operations Manager.
Added 7 mins ago
PE
Human Resources Generalist
PEGASUS EVO-LUTION INC.
Mississauga, ON
- Full-time
Added 7 mins ago
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Manager, Contracted Services
AGLC
AB · Edmonton, AB
- $104,810 to $144,114 CAD / year
- Temporary
…like to hear from you. The Procurement Branch is looking for a Manager of the Contracted Services section for a temporary span of 2…
Added 7 mins ago
TC
Operational Excellence Manager
The Coca-Cola Company
Peterborough, ON · Canada - ON - Peterborough
- Full-time
…(TPM), with a strong focus on coaching teams and influencing change across diverse…
Added 7 mins ago
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Senior Manager, T&O M&A, Strategic Initiatives
BMO
Toronto, ON · FCP
- Full-time
This Senior Manager, M&A Technology & Operations supports the planning and execution of complex mergers, acquisitions, divestitures and other strategic transactions across Technology &…
Added 7 mins ago
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Sr. Marketing Manager, Core Surgical Innovations
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Brampton, ON · CAN-ON Brampton
- Full-time
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 7 mins ago
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Sr. NPI Supply Chain Program Manager
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Added 7 mins ago
Manager, Global Banking and Markets Data Platform Governance
Scotiabank
Toronto, ON
Own the GBM DP change management process, ensuring producers and consumers are informed of changes to data pipelines, SLAs/DSAs, and business processes, while assessing potential downstream…
Added 7 mins ago
Accountant-Shareholder Relations
Hatch
Mississauga, ON
Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and…
Added 7 mins ago
Manager, Corporate Services
The Government of Nova Scotia
Halifax, NS
As a member of the Corporate and Strategic Services (CSS) Division, the Manager, Corporate Services is responsible for a portfolio of corporate programs and services that support the…
Added 7 mins ago
Construction Manager (YNSE)
Aecon
Toronto, ON · North York, ON
We are currently seeking a Construction Manager to support the team delivering a major infrastructure project in Ontario. The role is ideal for individuals that are willing to develop their…
Added 7 mins ago
Deputy Construction Director
Aecon
Hamilton, ON
This role requires experience in managerial and change management, demonstrating leadership with all team members. It also serves as the critical interface between design, utilities,…
Added 7 mins ago
VV
IT Project Manager
Veracity Ventures Inc.
Victoria, BC
- $80 to $90 CAD / hour
- Full-time
The Project Manager – IT (Level 2) will support the planning, coordination, execution, monitoring, and delivery of IT-related projects.
Added 7 mins ago
Business Development Manager, Advanced Integrity Division
ROSEN-Group
Calgary, AB
ROSEN is looking for a Business Development Manager, that will be based in Houston, TX. This position reports directly to the Vice President, Advanced Integrity Division and will be a part…
Added 22 mins ago
MC
Financial Services Representative - Full Time - 5 Month Contract
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Toronto, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 22 mins ago
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Building Services Worker- Tawow (PT DAY)
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Vancouver, BC
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Added 22 mins ago
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Building Services Worker- Tawow (PT Overnight)
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Building Service Worker (FT AFT (Mon-Fri))- Flint
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Added 22 mins ago
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Building Service Worker (PT AFT )- Flint
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Added 22 mins ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
London, ON
- Other
Job Title: Operations Manager, Virtual Services
Added 22 mins ago
FB
Operations Manager, Virtual Services
Farm Business Consultants
Calgary, AB
- Other
Job Title: Operations Manager, Virtual Services
Added 22 mins ago
WO
Supervisor/Charge (Point of Care Testing & Specimen Management) - Corporate Lab Admin-- Multiple Sites
William Osler Health System
Brampton, ON
- Full-time
Provides update on POCT activity to the Clinical Managers at each area and Specimen Management activity to the Lab Operations Manager.
Added 22 mins ago
RB
Branch Manager
Royal Bank of Canada
Montreal, QC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…

Epiroc

Global Customer Manager

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Your overall mission is to safeguard that Epiroc continuously gains market shares in the segments we operate, being recognized as a market leader and operating with the profitability the Epiroc Group expects.

As a Global Customer Manager your mission is to maximize our share of spend and profitability across the entire Epiroc portfolio, strengthen strategic relationships with selected customers, and align our business planning to our customers. Ensuring internal collaboration, satisfaction and customer centricity is a defining measurement of success for this role.

Your key responsibilities are:

Leadership:

High focus on SHEQ (Safety, Health, Environment, Quality) in all we do.
Respects and live up to the values of Epiroc.
Contribute to a customer centric culture, act as the voice of the customer and take ownership and responsibility for increased win rate.
Effectively engage internally across Divisions and Customer Centers to develop solutions for current and future customer challenges.
Create strong internal and external relationships, built on integrity and trust.
Contribute as a key member of the Global Customer Relationship team.

Growth:

Work with Centers to build senior relationships with key global contractors on a global scale
Validate what is required for Epiroc to win market share in the global contractor market. Create a long-term strategy and execution plan and align it with divisional objectives and planning.
Identify and leverage areas of best practice within Epiroc.
Become the voice of the market in relation to Global Contractors within Epiroc and build a business case for internal change that will increase Epiroc market share.
Develop a commercial framework (GFA) suitable for Global Contractors with incentives for sustained growth.
Recommend a structure to further grow and sustain success in the Globa Contractor market.
For key strategic deals create a must win plan in close collaboration with the respective division and customer center with follow up to execution and successful commercial outcomes.
Act as a conductor of business and relationships and be responsible for global customer business planning and strategy.

Operational Excellence:

Deliver business updates for your customers to the VP of GCR, General Managers and Division presidents (and others as required).
Prepare and present Global Customer Strategy at annual Key Account Reviews to Presidents and BA Presidents
Manage internal and external engagement plans specific to the selected customers.
Develop market intelligence and competitor follow-up to become a part of daily working.
Effectively collaborate, coordinate and communicate across divisions and Customer Centres to present one voice to the customer

Market Development:

Strategically introduce customers to new technology/services/consumables and attachments.
Include new technologies, digitalization, sustainable offering and acquisitions.
Develop and execute innovative commercial and product strategies to take market share from competitiors

Role relationship and requirements:

Reporting Relationship:

Reports Directly to the VP for Global Customer Relationships.

Customer portfolio:

The customer portfolio may be reassigned to suit business requirements. The current customer assignment is Global Contractors.

Role Requirements:

Ten years of prior commercial experience (Slales, Marketing or Procurement) within the mining and or construction industry.
Good technical understanding of drill, load and haul equipment used in both surface and underground mining.
Experience working in or with large contract mining companies or OEM’s.
Capable of building and sustaining strong external and internal relationships.
Ability to work in a global and diverse team and capable of traveling internationally, sometimes at short notice.
Strong negotiation and influencing skills and a demonstrated collaborative approach to achieving results.
At least 50% travel

Location:

Mississagua, Canada

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

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More about this job

Responsibilities

Lead global customer strategy and business planning for selected customers, building senior relationships and increasing Epiroc’s share of customer spending and profitability. Coordinate across divisions and customer centers to develop commercial plans, pursue strategic deals, introduce new technologies and sustainable offerings, and report customer business updates to senior leaders.

Requirements

Requires at least ten years of commercial experience in sales, marketing, or procurement within mining or construction, along with a strong technical understanding of surface and underground mining equipment. Candidates should have experience with large contract mining companies or OEMs, strong negotiation and relationship-building skills, the ability to work in global teams, and willingness to travel internationally at least 50% of the time.

Skills

Strategic Account Management
Commercial Strategy
Business Planning
Sales Growth
Negotiation
Influencing
Relationship Building
Cross-Functional Collaboration
Market Intelligence
Competitor Analysis
Mining Equipment Knowledge
Global Customer Management
Commercial Deal Planning
Customer-Centricity
International Travel

Visa sponsorship

Not detected in the job text

Keywords

Mining
Construction
Global Contractors
Drill Equipment
Load And Haul Equipment
Surface Mining
Underground Mining
Original Equipment Manufacturers
Sales
Marketing
Procurement
Strategic Account Management
Global Customer Relationships
Market Share
Commercial Framework
Global Framework Agreement
Key Account Reviews
Market Intelligence
Competitor Analysis
Digitalization
Sustainable Mining
Aftermarket Support
Safety, Health, Environment, And Quality
Customer Business Planning

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