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Epiroc

Global Customer Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Your overall mission is to safeguard that Epiroc continuously gains market shares in the segments we operate, being recognized as a market leader and operating with the profitability the Epiroc Group expects.

As a Global Customer Manager your mission is to maximize our share of spend and profitability across the entire Epiroc portfolio, strengthen strategic relationships with selected customers, and align our business planning to our customers. Ensuring internal collaboration, satisfaction and customer centricity is a defining measurement of success for this role.

Your key responsibilities are:

Leadership:

High focus on SHEQ (Safety, Health, Environment, Quality) in all we do.
Respects and live up to the values of Epiroc.
Contribute to a customer centric culture, act as the voice of the customer and take ownership and responsibility for increased win rate.
Effectively engage internally across Divisions and Customer Centers to develop solutions for current and future customer challenges.
Create strong internal and external relationships, built on integrity and trust.
Contribute as a key member of the Global Customer Relationship team.

Growth:

Work with Centers to build senior relationships with key global contractors on a global scale
Validate what is required for Epiroc to win market share in the global contractor market. Create a long-term strategy and execution plan and align it with divisional objectives and planning.
Identify and leverage areas of best practice within Epiroc.
Become the voice of the market in relation to Global Contractors within Epiroc and build a business case for internal change that will increase Epiroc market share.
Develop a commercial framework (GFA) suitable for Global Contractors with incentives for sustained growth.
Recommend a structure to further grow and sustain success in the Globa Contractor market.
For key strategic deals create a must win plan in close collaboration with the respective division and customer center with follow up to execution and successful commercial outcomes.
Act as a conductor of business and relationships and be responsible for global customer business planning and strategy.

Operational Excellence:

Deliver business updates for your customers to the VP of GCR, General Managers and Division presidents (and others as required).
Prepare and present Global Customer Strategy at annual Key Account Reviews to Presidents and BA Presidents
Manage internal and external engagement plans specific to the selected customers.
Develop market intelligence and competitor follow-up to become a part of daily working.
Effectively collaborate, coordinate and communicate across divisions and Customer Centres to present one voice to the customer

Market Development:

Strategically introduce customers to new technology/services/consumables and attachments.
Include new technologies, digitalization, sustainable offering and acquisitions.
Develop and execute innovative commercial and product strategies to take market share from competitiors

Role relationship and requirements:

Reporting Relationship:

Reports Directly to the VP for Global Customer Relationships.

Customer portfolio:

The customer portfolio may be reassigned to suit business requirements. The current customer assignment is Global Contractors.

Role Requirements:

Ten years of prior commercial experience (Slales, Marketing or Procurement) within the mining and or construction industry.
Good technical understanding of drill, load and haul equipment used in both surface and underground mining.
Experience working in or with large contract mining companies or OEM’s.
Capable of building and sustaining strong external and internal relationships.
Ability to work in a global and diverse team and capable of traveling internationally, sometimes at short notice.
Strong negotiation and influencing skills and a demonstrated collaborative approach to achieving results.
At least 50% travel

Location:

Mississagua, Canada

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

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More about this job

Responsibilities

Lead global customer strategy and business planning for selected customers, building senior relationships and increasing Epiroc’s share of customer spending and profitability. Coordinate across divisions and customer centers to develop commercial plans, pursue strategic deals, introduce new technologies and sustainable offerings, and report customer business updates to senior leaders.

Requirements

Requires at least ten years of commercial experience in sales, marketing, or procurement within mining or construction, along with a strong technical understanding of surface and underground mining equipment. Candidates should have experience with large contract mining companies or OEMs, strong negotiation and relationship-building skills, the ability to work in global teams, and willingness to travel internationally at least 50% of the time.

Skills

Strategic Account Management
Commercial Strategy
Business Planning
Sales Growth
Negotiation
Influencing
Relationship Building
Cross-Functional Collaboration
Market Intelligence
Competitor Analysis
Mining Equipment Knowledge
Global Customer Management
Commercial Deal Planning
Customer-Centricity
International Travel

Visa sponsorship

Not detected in the job text

Keywords

Mining
Construction
Global Contractors
Drill Equipment
Load And Haul Equipment
Surface Mining
Underground Mining
Original Equipment Manufacturers
Sales
Marketing
Procurement
Strategic Account Management
Global Customer Relationships
Market Share
Commercial Framework
Global Framework Agreement
Key Account Reviews
Market Intelligence
Competitor Analysis
Digitalization
Sustainable Mining
Aftermarket Support
Safety, Health, Environment, And Quality
Customer Business Planning

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