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Added 21 mins ago
VC
Senior Relationship Manager - Group Benefits
Victor Canada
Mississauga, ON
- Full-time
We are seeking a talented individual to join our Retiree Benefits team at Victor in the position of Senior Relationship Manager. This hybrid role will be based in Mississauga Ontario with a…
Added 36 mins ago
NT
Manager Security Assurance
NZ Transport Agency Waka Kotahi
Hamilton, ON
- Full-time
Te Aukaha | Digital provides modern, fit-for-purpose digital, information and technology solutions that support decision-making and make it easier for our people, partners and customers to…
Added 36 mins ago
H
Directeur Ingenierie Mecanique (support à la production) / Manager – Mechanical engineering (support to Production)
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
…reliable, and resilient energy future. As Mechanical Engineering Manager, you will oversee a team responsible for the design, development, and technical support of transformer products…
Added 36 mins ago
Q
FY27 Intern - Machine Learning Engineering Internship - Canada (4 months)
Qualcomm
Markham, ON
- Full-time
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 1 hour ago
RB
Client Advisor Intern
Royal Bank of Canada
Montreal, QC
- Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 1 hour ago
Q
FY27 Intern - Display IP FPGA Emulation Intern - Canada (4 months)
Qualcomm
Markham, ON
- Full-time
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 1 hour ago
SH
Sunglass Hut Market Manager Prairies North
Sunglass Hut
Fredericton, NB
- Full-time
…including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the…
Added 1 hour ago
F
Video Lead
Foundation
Remote, Canada
- $88,000 to $110,000 CAD / year
- Full-time
- Remote
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 1 hour ago
F
Creative Director
Foundation
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Windsor, ON
- $36.92 to $51.17 CAD / hour
- Internship
Lifemark Seniors Wellness is one of the largest rehabilitation focused companies dedicated to providing therapy solutions for seniors. With over 30 years of experience, we are a preferred…
Added 2 hours ago
YP
Business Development Manager
Yellow Pages / Pages Jaunes – Canada
Canada
- Full-time
…decision-makers, uncover business needs and develop relevant digital solutions that support customer…
Added 2 hours ago
CL
Marketing Digital Coordinator
CRAFT Living Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
This is a hands-on role for a marketer who can move comfortably between digital execution, analytics and project coordination. You will work with the Marketing Manager and Senior Creative…
Added 2 hours ago
P
Digital Operations Manager
PHD
Toronto, ON
- $45,000 to $50,000 CAD / year
- Full-time
Own day-to-day digital campaign operations (display, programmatic, social, video, search-support) in collaboration with Subject matter experts (SME’s), with additional responsibility for…
Added 2 hours ago
WC
Senior Manager, Data Analytics
Walmart Canada
Mississauga, ON
- Full-time
…financial priorities and operational challenges, the Senior Manager anticipates analytical needs and proactively develops reporting, insights and AI-enabled solutions that help teams…
Added 2 hours ago
CC
Senior Manager, Regional Service
Canon Canada
Montreal, QC
- Full-time
Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital…
Added 2 hours ago
E
Electrical Assembler - Wire Technician
Epiroc
Laval, QC
- Full-time
…by developing and providing innovative and safe equipment, digital solutions, and aftermarket…
Added 2 hours ago
C
Senior Manager, Safety Management System & Safety Culture
CAE
Montreal, QC
- Full-time
The Senior Manager, Safety Management System & Safety Culture serves as CAE's lead for the development, governance, promotion and continual improvement of the Global Safety Management…
Added 2 hours ago
Senior Manager, Enterprise Capabilities
City of Vancouver
Vancouver, BC
The Senior Manager: Enterprise Capabilities, Technology Services is responsible for planning, directing and co-ordinating the operations and strategic development of services and products…
Added 2 hours ago
F
Reddit & Communities Lead
Foundation
Remote, Canada
- $88,000 to $110,000 CAD / year
- Full-time
- Remote
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 3 hours ago
T
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
The Digital Marketing Delivery Manager is responsible for collaborating & delivering the end-to-end customer journey for their respective digital marketing campaigns. Partnering with…
Added 3 hours ago
IB
Customer Experience Manager
Indigo Books & Music
Red Deer, AB
- From $42,500 CAD / year
- Full-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 3 hours ago
E
HR Specialist
Evolution
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
…produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over…
Added 3 hours ago
B
Graphic Designer
BGBx
Canada
- Full-time
At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we…
Added 3 hours ago
IW
Senior Manager, Solution Architect 1
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Solution Architect plays a key role in shaping and delivering technology solutions that support IG's marketing, advisor engagement, and digital experience capabilities. Working closely…
Added 3 hours ago
AC
Analyste d’affaires, Marchés des capitaux
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Nous recherchons des consultants dynamiques pour renforcer notre équipe en Systèmes d'Information & Digital à Toronto/Montréal. Votre expérience, vos connaissances et votre engagement nous…

Epiroc

Global Customer Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Your overall mission is to safeguard that Epiroc continuously gains market shares in the segments we operate, being recognized as a market leader and operating with the profitability the Epiroc Group expects.

As a Global Customer Manager your mission is to maximize our share of spend and profitability across the entire Epiroc portfolio, strengthen strategic relationships with selected customers, and align our business planning to our customers. Ensuring internal collaboration, satisfaction and customer centricity is a defining measurement of success for this role.

Your key responsibilities are:

Leadership:

High focus on SHEQ (Safety, Health, Environment, Quality) in all we do.
Respects and live up to the values of Epiroc.
Contribute to a customer centric culture, act as the voice of the customer and take ownership and responsibility for increased win rate.
Effectively engage internally across Divisions and Customer Centers to develop solutions for current and future customer challenges.
Create strong internal and external relationships, built on integrity and trust.
Contribute as a key member of the Global Customer Relationship team.

Growth:

Work with Centers to build senior relationships with key global contractors on a global scale
Validate what is required for Epiroc to win market share in the global contractor market. Create a long-term strategy and execution plan and align it with divisional objectives and planning.
Identify and leverage areas of best practice within Epiroc.
Become the voice of the market in relation to Global Contractors within Epiroc and build a business case for internal change that will increase Epiroc market share.
Develop a commercial framework (GFA) suitable for Global Contractors with incentives for sustained growth.
Recommend a structure to further grow and sustain success in the Globa Contractor market.
For key strategic deals create a must win plan in close collaboration with the respective division and customer center with follow up to execution and successful commercial outcomes.
Act as a conductor of business and relationships and be responsible for global customer business planning and strategy.

Operational Excellence:

Deliver business updates for your customers to the VP of GCR, General Managers and Division presidents (and others as required).
Prepare and present Global Customer Strategy at annual Key Account Reviews to Presidents and BA Presidents
Manage internal and external engagement plans specific to the selected customers.
Develop market intelligence and competitor follow-up to become a part of daily working.
Effectively collaborate, coordinate and communicate across divisions and Customer Centres to present one voice to the customer

Market Development:

Strategically introduce customers to new technology/services/consumables and attachments.
Include new technologies, digitalization, sustainable offering and acquisitions.
Develop and execute innovative commercial and product strategies to take market share from competitiors

Role relationship and requirements:

Reporting Relationship:

Reports Directly to the VP for Global Customer Relationships.

Customer portfolio:

The customer portfolio may be reassigned to suit business requirements. The current customer assignment is Global Contractors.

Role Requirements:

Ten years of prior commercial experience (Slales, Marketing or Procurement) within the mining and or construction industry.
Good technical understanding of drill, load and haul equipment used in both surface and underground mining.
Experience working in or with large contract mining companies or OEM’s.
Capable of building and sustaining strong external and internal relationships.
Ability to work in a global and diverse team and capable of traveling internationally, sometimes at short notice.
Strong negotiation and influencing skills and a demonstrated collaborative approach to achieving results.
At least 50% travel

Location:

Mississagua, Canada

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

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More about this job

Responsibilities

Lead global customer strategy and business planning for selected customers, building senior relationships and increasing Epiroc’s share of customer spending and profitability. Coordinate across divisions and customer centers to develop commercial plans, pursue strategic deals, introduce new technologies and sustainable offerings, and report customer business updates to senior leaders.

Requirements

Requires at least ten years of commercial experience in sales, marketing, or procurement within mining or construction, along with a strong technical understanding of surface and underground mining equipment. Candidates should have experience with large contract mining companies or OEMs, strong negotiation and relationship-building skills, the ability to work in global teams, and willingness to travel internationally at least 50% of the time.

Skills

Strategic Account Management
Commercial Strategy
Business Planning
Sales Growth
Negotiation
Influencing
Relationship Building
Cross-Functional Collaboration
Market Intelligence
Competitor Analysis
Mining Equipment Knowledge
Global Customer Management
Commercial Deal Planning
Customer-Centricity
International Travel

Visa sponsorship

Not detected in the job text

Keywords

Mining
Construction
Global Contractors
Drill Equipment
Load And Haul Equipment
Surface Mining
Underground Mining
Original Equipment Manufacturers
Sales
Marketing
Procurement
Strategic Account Management
Global Customer Relationships
Market Share
Commercial Framework
Global Framework Agreement
Key Account Reviews
Market Intelligence
Competitor Analysis
Digitalization
Sustainable Mining
Aftermarket Support
Safety, Health, Environment, And Quality
Customer Business Planning

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