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Added 3 mins ago
CC
Bilingual Commercial Sales Consultant- Hybrid
Canon Canada
Montreal, QC
- $83,127 to $88,721 CAD / year
- Full-time
As a Bilingual Commercial Sales Consultant reporting to the Sales Manager, Emerging & Key Accounts, you will be the primary point of contact for small-to-medium-sized businesses within a…
Added 3 mins ago
IB
business development manager
InsureLine Brokers (Platinum)
Calgary, AB
- Full-time
Added 3 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 3 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 3 mins ago
FH
Assistant Spa Manager
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Lake Louise, AB
- Full-time
The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and…
Added 3 mins ago
M
Client Relationship Management - Lead Specialist
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Montreal, QC
- Full-time
We are seeking a talented individual to join our Client Relationship Management team, part of our Affinity business at Marsh. This role will be based in Montreal Quebec. This is a hybrid…
Added 3 mins ago
AA
Manager, Canadian Tax
ASSA ABLOY Opening Solutions Americas
Toronto, ON · North York, ON
- Full-time
We are seeking an experienced and strategic Canadian Tax Manager to lead all aspects of Canadian tax compliance, reporting, planning, and controversy management. This role will report…
Added 3 mins ago
E
System Test Analyst
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Ottawa, ON
- Full-time
Sales Incentive Plan (select if SIP): Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of…
Added 3 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 3 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 3 mins ago
NM
Parts Lead
Nelson Motors and Equipment
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- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 3 mins ago
Agency Partner Manager
Reddit
Toronto, ON
As an Agency Development Partnerships Manager at Reddit, you will play a key role on the Agency Development Team, working with the Agency Leads, the world’s largest Holding Companies and…
Added 3 mins ago
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Employment Resource Supervisor
Reena
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- $71,500 CAD / year
- Full-time
Three-year community college diploma in Social Services, Human Resources, Marketing/Sales, Project Management, Business, Adult Education or related fields.
Added 3 mins ago
Branch Manager, Vancouver
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Added 3 mins ago
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Automotive Parts Advisor
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- Full-time
…career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations…
Added 18 mins ago
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Major Account Manager
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- Full-time
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Added 18 mins ago
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Beauty Advisor, Chantecaille
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…dental benefits, tuition assistance, and continuous learning and…
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Home Centre Associate (Full-Time) - Red Deer - Central Alberta Co-op
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- Full-time
Perform additional duties as assigned by the manager
Added 33 mins ago
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Replenishment - Manager Replenishment (In Store)
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Added 33 mins ago
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Client Relations & Business Development Specialist
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Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Reporting to the Senior Manager, Client Relations and Business Development, the BD Specialist works with members of the Vancouver office and assigned national practice and industry groups…
Added 33 mins ago
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Manager, Health & Safety
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Ability to communicate key HOP messages to senior leaders, site leaders, workforce and business partners
Added 33 mins ago
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Manager, Strategic Relationships and Partnerships
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Experience building strong relationships in fund development, partnerships, sales, business development, community work or a related field. We value transferable skills as much as direct…
Added 33 mins ago
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Marketing Research Coordinator
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- Full-time
…marketing department. Working via online resources to generate sales lead information based on identified opportunities. Development of appropriate databases, resources, and lists for the…
Added 33 mins ago
OT
Business Development Manager
Olympia Tile+Stone Inc.
Toronto, ON
- Full-time
We are seeking an experienced, results-driven Business Development Manager to drive Flextile's sales growth, market expansion, and strategic business development initiatives across Canada…
Added 33 mins ago
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COMMERCIAL ACCOUNT MANAGER - Kamloops
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…medium-sized businesses across Canada. As a Commercial Account Manager, you will manage a portfolio of entrepreneurs while actively generating new business through your professional…

Epiroc

Global Customer Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Your overall mission is to safeguard that Epiroc continuously gains market shares in the segments we operate, being recognized as a market leader and operating with the profitability the Epiroc Group expects.

As a Global Customer Manager your mission is to maximize our share of spend and profitability across the entire Epiroc portfolio, strengthen strategic relationships with selected customers, and align our business planning to our customers. Ensuring internal collaboration, satisfaction and customer centricity is a defining measurement of success for this role.

Your key responsibilities are:

Leadership:

High focus on SHEQ (Safety, Health, Environment, Quality) in all we do.
Respects and live up to the values of Epiroc.
Contribute to a customer centric culture, act as the voice of the customer and take ownership and responsibility for increased win rate.
Effectively engage internally across Divisions and Customer Centers to develop solutions for current and future customer challenges.
Create strong internal and external relationships, built on integrity and trust.
Contribute as a key member of the Global Customer Relationship team.

Growth:

Work with Centers to build senior relationships with key global contractors on a global scale
Validate what is required for Epiroc to win market share in the global contractor market. Create a long-term strategy and execution plan and align it with divisional objectives and planning.
Identify and leverage areas of best practice within Epiroc.
Become the voice of the market in relation to Global Contractors within Epiroc and build a business case for internal change that will increase Epiroc market share.
Develop a commercial framework (GFA) suitable for Global Contractors with incentives for sustained growth.
Recommend a structure to further grow and sustain success in the Globa Contractor market.
For key strategic deals create a must win plan in close collaboration with the respective division and customer center with follow up to execution and successful commercial outcomes.
Act as a conductor of business and relationships and be responsible for global customer business planning and strategy.

Operational Excellence:

Deliver business updates for your customers to the VP of GCR, General Managers and Division presidents (and others as required).
Prepare and present Global Customer Strategy at annual Key Account Reviews to Presidents and BA Presidents
Manage internal and external engagement plans specific to the selected customers.
Develop market intelligence and competitor follow-up to become a part of daily working.
Effectively collaborate, coordinate and communicate across divisions and Customer Centres to present one voice to the customer

Market Development:

Strategically introduce customers to new technology/services/consumables and attachments.
Include new technologies, digitalization, sustainable offering and acquisitions.
Develop and execute innovative commercial and product strategies to take market share from competitiors

Role relationship and requirements:

Reporting Relationship:

Reports Directly to the VP for Global Customer Relationships.

Customer portfolio:

The customer portfolio may be reassigned to suit business requirements. The current customer assignment is Global Contractors.

Role Requirements:

Ten years of prior commercial experience (Slales, Marketing or Procurement) within the mining and or construction industry.
Good technical understanding of drill, load and haul equipment used in both surface and underground mining.
Experience working in or with large contract mining companies or OEM’s.
Capable of building and sustaining strong external and internal relationships.
Ability to work in a global and diverse team and capable of traveling internationally, sometimes at short notice.
Strong negotiation and influencing skills and a demonstrated collaborative approach to achieving results.
At least 50% travel

Location:

Mississagua, Canada

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

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More about this job

Responsibilities

Lead global customer strategy and business planning for selected customers, building senior relationships and increasing Epiroc’s share of customer spending and profitability. Coordinate across divisions and customer centers to develop commercial plans, pursue strategic deals, introduce new technologies and sustainable offerings, and report customer business updates to senior leaders.

Requirements

Requires at least ten years of commercial experience in sales, marketing, or procurement within mining or construction, along with a strong technical understanding of surface and underground mining equipment. Candidates should have experience with large contract mining companies or OEMs, strong negotiation and relationship-building skills, the ability to work in global teams, and willingness to travel internationally at least 50% of the time.

Skills

Strategic Account Management
Commercial Strategy
Business Planning
Sales Growth
Negotiation
Influencing
Relationship Building
Cross-Functional Collaboration
Market Intelligence
Competitor Analysis
Mining Equipment Knowledge
Global Customer Management
Commercial Deal Planning
Customer-Centricity
International Travel

Visa sponsorship

Not detected in the job text

Keywords

Mining
Construction
Global Contractors
Drill Equipment
Load And Haul Equipment
Surface Mining
Underground Mining
Original Equipment Manufacturers
Sales
Marketing
Procurement
Strategic Account Management
Global Customer Relationships
Market Share
Commercial Framework
Global Framework Agreement
Key Account Reviews
Market Intelligence
Competitor Analysis
Digitalization
Sustainable Mining
Aftermarket Support
Safety, Health, Environment, And Quality
Customer Business Planning

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