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Added 8 mins ago
AL
AltaGas - Digital Project Manager
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
AltaGas is seeking a Digital Project Manager to lead technology and business transformation initiatives across our Midstream and Corporate functions.
Added 8 mins ago
EM
Senior Consultant/Manager - Data Engineer
Electric Mind
Toronto, ON
- Full-time
Electric Mind’s Technology Practice brings together deep engineering expertise, modern delivery disciplines, and pragmatic architectural thinking to help clients execute complex,…
Added 23 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 23 mins ago
EA
Senior Technical Consultant
Elios AI
Montreal, QC
- Full-time
You'll join a focused, senior consulting team that lives and breathes procurement technology, small enough that your architecture decisions carry real weight and specialized enough that…
Added 23 mins ago
EA
Senior Technical Consultant
Elios AI
Toronto, ON
- Full-time
You'll join a focused, senior consulting team that lives and breathes procurement technology, small enough that your architecture decisions carry real weight and specialized enough that…
Added 23 mins ago
EA
Senior Technical Consultant
Elios AI
Calgary, AB
- Full-time
You'll join a focused, senior consulting team that lives and breathes procurement technology, small enough that your architecture decisions carry real weight and specialized enough that…
Added 52 mins ago
Senior Manager, Analytics & Insights
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Analytics & Insights. Could It Be You?
Added 53 mins ago
EA
Senior Technical Consultant
Elios AI
Vancouver, BC
- Full-time
You'll join a focused, senior consulting team that lives and breathes procurement technology, small enough that your architecture decisions carry real weight and specialized enough that…
Added 53 mins ago
RI
Application Development Manager – Banking & Lending
Raas Infotek
Toronto, ON
- Contract
We are looking for an experienced Development Manager with 13+ years of IT experience, including strong experience in the Banking and Lending domain. The candidate will lead large-scale…
Added 1 hour ago
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Senior Manager, T&O M&A, Strategic Initiatives
BMO
Toronto, ON · FCP
- Full-time
This Senior Manager, M&A Technology & Operations supports the planning and execution of complex mergers, acquisitions, divestitures and other strategic transactions across Technology &…
Added 1 hour ago
Manager, Global Banking and Markets Data Platform Governance
Scotiabank
Toronto, ON
…regulatory initiatives through data sourcing, metadata, lineage, and transformation…
Added 1 hour ago
OT
Manager, Communications & Public Affairs
Open Text Corporation
Mississauga, ON · Toronto, ON · Waterloo, ON
- Other
OpenText is everywhere. Our technology quietly powers the systems the world runs on, from the supply chains that stock store shelves to the data that keeps banks, hospitals and governments…
Added 1 hour ago
B
Senior Business & Technology Project Manager
BeachHead
Toronto, ON
- Contract
Working with one of our top financial clients, this role calls for a Senior Business & Technology Project Manager. Join a dynamic Wealth Management Technology Delivery Office supporting…
Added 1 hour ago
B
VP, Strategy and Performance Management, Capital Markets
BMO
Toronto, ON · FCP
- Full-time
…Management (OSM) and works closely with the C-suite and with senior leaders in Investment & Corporate Banking as well as Global Markets on top strategic priorities, spanning the end-to-end…
Added 2 hours ago
M
Project Manager, Payment Processing and Infrastructure Transition
Mindtris
Victoria, BC
- Full-time
The client is seeking an experienced Project Manager to lead a large scale payment processing infrastructure transition project. The initiative involves coordinating technology…
Added 2 hours ago
A
Senior Manager
Ashling
Toronto, ON
- $125,000 to $140,000 CAD / year
- Full-time
As a Senior Manager, you will lead multiple project teams and workstreams within complex client engagements. You’ll be accountable for successful delivery, client value, project quality,…
Added 2 hours ago
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Senior Group Audit Manager, Cybersecurity
Robertson & Company Ltd.
Toronto, ON
- Full-time
…for its commitment to innovation, customer experience, and technology transformation, the organization continues to invest heavily in digital capabilities and enterprise modernization…
Added 2 hours ago
MR
Project Manager III
Motion Recruitment
Vancouver, BC
- $75 to $95 CAD / hour
- Contract
A leading Canadian wealth management and financial services organization is seeking a Senior Project Manager to join its Project Management Office (PMO) on a 12-month contract. This role…
Added 2 hours ago
PG
Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their…
Added 2 hours ago
PS
Contrôleur manufacturier – Bilingue (français et anglais)Financial Controller- Bilingual
Professional Staffing
Sherbrooke, QC
- Full-time
Added 2 hours ago
S
Project Manager - Project REACH- Temporary Full-Time 2025-14137 (2025-14137)
Sunnybrook
Toronto, ON
- Full-time
Sunnybrook is embarking on a multi-year digital, clinical transformation project to implement a new health information system (HIS) across all campuses and satellite sites, through Project…
Added 2 hours ago
GT
Business Analyst - Credit Cards Product Analytics & Insight
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
The Senior Manager, Credit Cards Analytics & Insights will be a leading contributor on the AI, Data and Analytics (AIDA) team supporting the Credit Cards business within Personal and…
Added 2 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
In a context of sustained growth and transformation of its activities, Lacroix Medical Group is seeking a Director of Information Technology who will actively contribute to the…
Added 2 hours ago
WN
Senior Accountant and Reporting Specialist
WCB Nova Scotia
Dartmouth, NS
- Full-time
The Senior Accountant and Reporting Specialist is responsible for the preparation, analysis, and finalization of quarterly and annual financial statements and financial reporting, ensuring…
Added 2 hours ago
RS
Senior Agentic Technical Writer
Redwood Software
ON
- $100,000 to $120,000 CAD / year
This is a senior individual contributor role. You own a program, not a document set: the documentation pipeline and the content for a product area. You choose the approach on new work,…

Epiroc

Global Customer Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Your overall mission is to safeguard that Epiroc continuously gains market shares in the segments we operate, being recognized as a market leader and operating with the profitability the Epiroc Group expects.

As a Global Customer Manager your mission is to maximize our share of spend and profitability across the entire Epiroc portfolio, strengthen strategic relationships with selected customers, and align our business planning to our customers. Ensuring internal collaboration, satisfaction and customer centricity is a defining measurement of success for this role.

Your key responsibilities are:

Leadership:

High focus on SHEQ (Safety, Health, Environment, Quality) in all we do.
Respects and live up to the values of Epiroc.
Contribute to a customer centric culture, act as the voice of the customer and take ownership and responsibility for increased win rate.
Effectively engage internally across Divisions and Customer Centers to develop solutions for current and future customer challenges.
Create strong internal and external relationships, built on integrity and trust.
Contribute as a key member of the Global Customer Relationship team.

Growth:

Work with Centers to build senior relationships with key global contractors on a global scale
Validate what is required for Epiroc to win market share in the global contractor market. Create a long-term strategy and execution plan and align it with divisional objectives and planning.
Identify and leverage areas of best practice within Epiroc.
Become the voice of the market in relation to Global Contractors within Epiroc and build a business case for internal change that will increase Epiroc market share.
Develop a commercial framework (GFA) suitable for Global Contractors with incentives for sustained growth.
Recommend a structure to further grow and sustain success in the Globa Contractor market.
For key strategic deals create a must win plan in close collaboration with the respective division and customer center with follow up to execution and successful commercial outcomes.
Act as a conductor of business and relationships and be responsible for global customer business planning and strategy.

Operational Excellence:

Deliver business updates for your customers to the VP of GCR, General Managers and Division presidents (and others as required).
Prepare and present Global Customer Strategy at annual Key Account Reviews to Presidents and BA Presidents
Manage internal and external engagement plans specific to the selected customers.
Develop market intelligence and competitor follow-up to become a part of daily working.
Effectively collaborate, coordinate and communicate across divisions and Customer Centres to present one voice to the customer

Market Development:

Strategically introduce customers to new technology/services/consumables and attachments.
Include new technologies, digitalization, sustainable offering and acquisitions.
Develop and execute innovative commercial and product strategies to take market share from competitiors

Role relationship and requirements:

Reporting Relationship:

Reports Directly to the VP for Global Customer Relationships.

Customer portfolio:

The customer portfolio may be reassigned to suit business requirements. The current customer assignment is Global Contractors.

Role Requirements:

Ten years of prior commercial experience (Slales, Marketing or Procurement) within the mining and or construction industry.
Good technical understanding of drill, load and haul equipment used in both surface and underground mining.
Experience working in or with large contract mining companies or OEM’s.
Capable of building and sustaining strong external and internal relationships.
Ability to work in a global and diverse team and capable of traveling internationally, sometimes at short notice.
Strong negotiation and influencing skills and a demonstrated collaborative approach to achieving results.
At least 50% travel

Location:

Mississagua, Canada

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

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More about this job

Responsibilities

Lead global customer strategy and business planning for selected customers, building senior relationships and increasing Epiroc’s share of customer spending and profitability. Coordinate across divisions and customer centers to develop commercial plans, pursue strategic deals, introduce new technologies and sustainable offerings, and report customer business updates to senior leaders.

Requirements

Requires at least ten years of commercial experience in sales, marketing, or procurement within mining or construction, along with a strong technical understanding of surface and underground mining equipment. Candidates should have experience with large contract mining companies or OEMs, strong negotiation and relationship-building skills, the ability to work in global teams, and willingness to travel internationally at least 50% of the time.

Skills

Strategic Account Management
Commercial Strategy
Business Planning
Sales Growth
Negotiation
Influencing
Relationship Building
Cross-Functional Collaboration
Market Intelligence
Competitor Analysis
Mining Equipment Knowledge
Global Customer Management
Commercial Deal Planning
Customer-Centricity
International Travel

Visa sponsorship

Not detected in the job text

Keywords

Mining
Construction
Global Contractors
Drill Equipment
Load And Haul Equipment
Surface Mining
Underground Mining
Original Equipment Manufacturers
Sales
Marketing
Procurement
Strategic Account Management
Global Customer Relationships
Market Share
Commercial Framework
Global Framework Agreement
Key Account Reviews
Market Intelligence
Competitor Analysis
Digitalization
Sustainable Mining
Aftermarket Support
Safety, Health, Environment, And Quality
Customer Business Planning

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