Service Administrator

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
  
  

Join Our Team as a Service Administrator at Epiroc!

The Service Administrator is detail-oriented and is responsible for supporting the Service Department in a analytical and administrative capacity. The position requires excellent data analytical, organizational and communication skills and will be responsible for creating service orders, control cost, business reports and timely invoicing of service orders and contracts as required.

Work Type (Onsite/Hybrid/Remote):

Onsite

Responsibilities:

• Opening Service Orders with the required information i.e. Purchase
• Order/Service Request Forms/Scope of Work.
• Administrating contract work orders and reporting.
• Handling warranty work orders with the required information and approvals.
• Controlling Service Order costs within budget.
• Ordering, tracking & expediting of parts for the Service Orders.
• Carrying out invoice process of Service Orders in a timely manner.
• Confirming accurate entry of labor on Service Orders.
• Purchasing from external suppliers as required.
• Providing customer quotations & failure analysis reports for repair & return, exchange & fixed price Service Orders.
• Management and control of WIP (work orders in progress)
• Retrieve, organize, and analyze information to help a company improve production, efficiency, or another valuable aspect of the business's operations.
• Test programs or databases, correct errors and make necessary modifications to existing databases.
• Writing and developing reports to meet business needs.
• Continuously improve reporting implementation and adapt to changing technologies.
• Identifying potential new sales opportunities.
• Work hand-to-hand with stakeholders to understand business problems, developing data driven solutions to overcome these problems.
• Assist in vacation planning, administration coverage, after hours scheduling.
• Assist in the promotion and implementation of Customer E-Commerce Solutions ie. Shop On Line, EDI, DocMine, Nimbi, Ariba, M3....
• Comply with the organization's people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.
• Perform special studies and carry out special assignments, as required by his/her manager.
• Work on special projects assigned to you by your manager or PSD BLM.
• Work cooperatively and positively with all departments in a spirit of teamwork to address problem areas and stimulate aftermarket sales.
• Foster practices within the company that is consistent with its values and beliefs. Share knowledge with colleagues and actively work to raise the competence level of our aftermarket group. Strive for unity and trust within the group and expect to produce results before receiving rewards.
• Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.
  
  

Knowledge/Education:

• Five or more years’ experience in Service Administration/Data Analyse/Service Planning.
• Bachelor's degree or equivalent in Business, Accounting, Computer Science, Data Science, or related quantitative field (Applied Mathematics, Engineering)
• Valid ‘G’ Driver’s License
• Fluency in English and French is an asset (oral & written)
  
  

Skills and Abilities:

• 5 years of experience.
• Advanced Microsoft Excel skills (Macros, Pivot Tables, Index Match, Filters, Condition Formatting, Charts, Offset etc.)
• Computer literate, including effective working skills of MS Office, Outlook, M3, Smartsheet, Power BI, Click and Decide etc.
• Critical thinking.
• Data and information analysis.
• Research.
• Great communication and problem-solving skills.
• Proven and motivated self-starter who can work with minimal supervision but can take direction.
• Strong team player.
• Customer relation skills.
• Excellent interpersonal skills.
• Ability to travel if/as required.
• Driven to obtain 100% customer satisfaction.
  
  

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Expected compensation range: $65,000.00 - $75,000.00

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com