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Join Our Team as a Technical Support Representative - Val D'Or Service at Epiroc!
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Epiroc

Technical Support Representative - Val D'Or Service

Val-d'Or, QC, Canada

Expected compensation range: $50.00 - $55.00 an hour · Full-time

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Job details

Pay: Expected compensation range: $50.00 - $55.00 an hour
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

Competitive wages and annual employee bonus and incentives as applicable to certain positions.
Family-friendly benefits package.
Company matching group retirement savings plan.
Paid vacation and sick time.
Fleet vehicles and travel allowances (as applicable).
Support for relocations.
Employee perks and discounts.
Trades apprenticeships.
Support for growth, training and education.
Progressive flexible work arrangements as applicable to certain positions.
Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Technical Support Representative - Val D'Or Service at Epiroc!

The Technical Support Representative is to promote and support the market development of the respective business line products in Canada. The main purpose of this job will be to provide technical assistance to all external and internal customers. Mentoring of junior technicians will be expected. Assisting with technical warranties and quality concerns reported by customers and the sales/service support teams. Site reports, monthly reports, studies etc. to ensure issues are documented, performance is measured and product lines are successful at all sites.

Work Type: Hybrid

Responsibilities:

To provide training to our account management team and customers on use of product
Help diagnose and guide internal and external customers through technical issues
Field test and trials of product improvements solutions
Product application support, working with Product Specialist Team
Quality assurance for both shop and field teams
Major warranty investigations, warranty claim reporting back to the factory
Report concerns of product lines to the PC both Capital and Remanufactured Equipment
Service Technician Mentoring
Ocasional Global Support
Travel inside and sometimes outside of Canada.
Provide machine shipping documents (Diesel notes, MIcards, ect)
Release and manage National TSNB
Test new and existing products on customer work sites
Provide "hands on" technical support in the after-sales process
Develop technical documentation and other sales tools
Administrative duties, i.e. pricelist updates, Lotus Notesdatabases, etc.
Manage projects from inception to completion
Product development and continuous improvement
Assist in Local modifications requests
Conduct productivity studies
Utilize data supplied by our customers
Collect data by observation underground
Write field reports and communicate to the PC
Productivity reports
Trip reports and present finding to the PC and internal groups
Meeting reports
Help manage National Fleet
Liaise with Global Technical Service group and internal service team
Become well versed in all products and their available options
Become well versed in Canadian specific requirements for all products
Coach and Train field service teams as well as product administrators/planners.
Regular customer visits
On-going issues management and meetings with BEV sites at least for the first 6 months to a year
Working with the training department to maintain and have good BEV training that is updated and relevant
Collection of performance tracking to support real-time data

Knowledge/Education:

3-5 years with the products
Mining related education and or work equivalent
Must be experienced in and have a strong knowledge of Epiroc equipment.
Red Seal Certified
Knowledge of machine electrical control systems. (PLC, RCS, electro-hydraulic systems).
Problem solving skills.
Excellent time management skills, able to multi-task
Good computer skills including, excel, multiple databases.
A proven self-starter who requires minimum supervision.
Good communication skills.
Outstanding people skills, good listener, ambitious and patient
Understanding of mechanical/hydraulic systems is benificial

Skills and Abilities:

Strong computer skills. IE: Microsoft Office and Lotus Notes
Familiarity with ISO processes and procedures
Excellent organizational skills
Ability to multi task and prioritize
Strong communication skills, both verbal and written
Interpersonal abilities
Public speaking and presentation skills
Willingness to travel
Willingness to go underground
A proven track record as a strong team member
A self starter
Fluency in both French and English would be an asset

Expected compensation range: $50.00 - $55.00 an hour

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com.

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More about this job

Responsibilities

Provide technical assistance, product application support, training, and hands-on troubleshooting for internal and external customers, including field testing and support at customer sites. Investigate warranties and quality concerns, mentor technicians, manage product and fleet initiatives, and prepare technical, productivity, and field reports.

Requirements

Candidates should have 3–5 years of experience with the products, mining-related education or equivalent work experience, strong knowledge of Epiroc equipment, and Red Seal certification. The role also requires knowledge of machine electrical control systems and problem-solving, organizational, communication, computer, and teamwork skills; willingness to travel and work underground is expected.

Skills

Technical Troubleshooting
Mining Equipment Expertise
Electrical Control Systems
PLC
RCS
Electro-Hydraulic Systems
Mechanical and Hydraulic Systems
Warranty Investigation
Product Testing
Product Application Support
Technical Training
Mentoring and Coaching
Quality Assurance
Project Management
Productivity Studies
Technical Documentation

Benefits

Competitive Wages
Annual Employee Bonus and Incentives
Family-Friendly Benefits Package
Company Matching Group Retirement Savings Plan
Paid Vacation
Paid Sick Time
Fleet Vehicles and Travel Allowances
Relocation Support
Employee Perks and Discounts
Trades Apprenticeships
Training and Education Support
Flexible Work Arrangements
Company-Sponsored Events

Visa sponsorship

Not detected in the job text

Keywords

Mining
Epiroc Equipment
Technical Support
After-Sales Support
Product Application Support
Field Testing
Product Trials
Warranty Claims
Quality Assurance
Red Seal Certification
PLC
RCS
Electro-Hydraulic Systems
Mechanical Systems
Hydraulic Systems
Microsoft Office
Microsoft Excel
Lotus Notes
ISO Processes
Technical Documentation
Product Development
Continuous Improvement
Productivity Studies
BEV
Customer Training
Service Technician Mentoring
National Fleet Management
Underground Mining
French
English

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