Information Technology - Application Support Analyst
- Montreal, QC, Canada
$72 CAD / hour · Contract
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Job details
- Pay
- $72 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 5+ years of experience in application or production support.
- Posting language
- English
- Posted
Original job description
Application Production Support Analyst
Location: Montréal, QC
Work Arrangement: Hybrid- on site 3 days a week
Contract Length: [Insert contract term]
Pay Rate: $72 CAD/hour
Employment Type: Fixed-Term Contract (12 Months)
About The Opportunity
Our client is looking for an experienced Application Production Support Analyst to support critical applications within a large financial-services environment.
In this role, you will provide Level 1 and Level 2 production support, monitor application health, troubleshoot incidents, manage production changes and requests, and partner with development teams on more complex Level 3 escalations. This is a hands-on position for someone who is comfortable working with databases, Unix/Linux environments, scripting, scheduling, and monitoring tools.
The position follows a standard Monday-to-Friday schedule, but after-hours and weekend availability will be required as needed for production support and change activities.
What You'll Do
This role normally operates Monday through Friday in an office-based professional environment. Candidates must also be comfortable providing after-hours and/or weekend support when needed, particularly for production incidents and planned changes.
#INDPRO
Location: Montréal, QC
Work Arrangement: Hybrid- on site 3 days a week
Contract Length: [Insert contract term]
Pay Rate: $72 CAD/hour
Employment Type: Fixed-Term Contract (12 Months)
About The Opportunity
Our client is looking for an experienced Application Production Support Analyst to support critical applications within a large financial-services environment.
In this role, you will provide Level 1 and Level 2 production support, monitor application health, troubleshoot incidents, manage production changes and requests, and partner with development teams on more complex Level 3 escalations. This is a hands-on position for someone who is comfortable working with databases, Unix/Linux environments, scripting, scheduling, and monitoring tools.
The position follows a standard Monday-to-Friday schedule, but after-hours and weekend availability will be required as needed for production support and change activities.
What You'll Do
- Actively monitor production applications and respond to issues.
- Troubleshoot incidents and perform remediation when required.
- Provide Level 1 and Level 2 application support and escalate complex issues to Level 3/development teams.
- Coordinate with internal and external IT teams to resolve production incidents.
- Track support activities and help identify and reduce recurring issues.
- Manage changes to the production environment and support release activities.
- Ensure production changes follow established departmental policies and controls.
- Participate in application and project planning to ensure production-readiness for upcoming releases.
- Perform control analysis, reporting, and corrective actions.
- Provide regular status reporting and escalate priorities or risks when necessary.
- Support special projects and project-management activities as required.
- 5+ years of experience in application or production support.
- Strong database skills with Oracle and/or Microsoft SQL Server.
- Hands-on Unix/Linux experience and knowledge of common day-to-day commands.
- Scripting experience with Shell, PowerShell, or similar technologies.
- Experience with scheduling tools such as AutoSys.
- Experience with monitoring tools such as Geneos or Sysload.
- Understanding of file-transfer protocols.
- Strong written and verbal communication skills.
- Strong organization, troubleshooting, and problem-solving abilities.
- Ability to work independently, take initiative, and adapt to changing production priorities.
- Professional working proficiency in English, with French and English proficiency required for certain assignments based on business needs.
- Previous experience in banking or financial services.
- Knowledge of core banking applications and/or data warehousing.
- DevOps knowledge or experience.
- Experience with SharePoint.
- Knowledge of global financial products.
- Project-management experience.
This role normally operates Monday through Friday in an office-based professional environment. Candidates must also be comfortable providing after-hours and/or weekend support when needed, particularly for production incidents and planned changes.
#INDPRO
More about this job
Responsibilities
Monitor production applications, provide Level 1 and Level 2 support, troubleshoot and remediate incidents, and escalate complex issues to development teams. Coordinate production changes and releases, maintain controls and reporting, identify recurring issues, and support application planning and special projects.
Requirements
Requires at least five years of application or production support experience, strong Oracle and/or SQL Server skills, and hands-on Unix/Linux and scripting experience. Candidates should also have experience with scheduling and monitoring tools, strong communication and troubleshooting abilities, and flexibility to provide after-hours or weekend support when needed.
Skills
- Application Production Support
- Oracle
- Microsoft SQL Server
- Unix/Linux
- Shell Scripting
- PowerShell
- AutoSys
- Geneos
- Sysload
- File-Transfer Protocols
- Incident Troubleshooting
- Production Change Management
- Application Monitoring
- Release Support
- Control Analysis
- Project Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Finance & Accounting
- Data & Analytics
Keywords
- Application Production Support
- Level 1 Support
- Level 2 Support
- Level 3 Escalation
- Oracle
- Microsoft SQL Server
- Unix/Linux
- Shell
- PowerShell
- AutoSys
- Geneos
- Sysload
- File Transfer
- Incident Management
- Production Monitoring
- Production Change Management
- Release Management
- Control Analysis
- Corrective Actions
- Financial Services
- Banking
- Core Banking
- Data Warehousing
- DevOps
- SharePoint
- Global Financial Products
- Project Management