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EPITEC

Payment Operations Analyst

  • Montreal, QC, Canada

Pay: $33-34/hr · Contract

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Job details

Pay
Pay: $33-34/hr
Job type
Contract
Apply by
Experience
2–4 years of banking experience, ideally within correspondent banking, payment operations, cash management, or USD clearing
Posting language
English
Posted

Original job description

Location: Montreal, QC

Pay: $33-34/hr

Work Model: On-site

Contract: Up to 6 months, with potential for extension

Schedule: Monday–Friday, shift-based

The Opportunity

Epitec is seeking a Payment Operations Analyst with banking, payments, or cash management experience to support USD and CAD clearing operations in Montreal.

This role is a strong fit for someone who understands payment operations, international wire transfers, SWIFT messaging, and client support within a fast-paced banking environment. You’ll investigate payment issues, analyze transaction and reporting data, monitor service levels, and coordinate with internal stakeholders to deliver an excellent client experience.

What You’ll Do

  • Serve as a key point of contact for issues related to USD and CAD clearing operations
  • Investigate payment and transaction issues, identify root causes, and coordinate resolution
  • Support day-to-day relationships with clearing clients at the account level
  • Monitor client activity, funding, credit, and transaction limits
  • Review and analyze wire transfer activity, SWIFT messages, and operational reports
  • Track KPIs, SLAs, turnaround times, and processing performance
  • Identify opportunities to improve straight-through processing and operational efficiency
  • Analyze data from multiple sources to identify trends and provide actionable insights
  • Prepare and support monthly and quarterly dashboards and management reporting
  • Help maintain control processes related to billing, risk, and client-level reporting
  • Partner with stakeholders and development teams to improve reporting capabilities
  • Recommend process and procedural improvements that enhance the client experience
  • Escalate service-level issues when appropriate
  • Contribute to operational controls and risk-management activities

What We’re Looking For

  • 2–4 years of banking experience, ideally within correspondent banking, payment operations, cash management, or USD clearing
  • Knowledge of international wire transfers, SWIFT, and local clearing systems
  • Understanding of funds transfer operations and applicable rules and regulations
  • Experience with data analysis, reporting, dashboards, and operational metrics
  • Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint
  • Excellent written and verbal communication skills
  • Strong attention to detail and accuracy
  • Strong analytical, organizational, and critical-thinking skills
  • Ability to investigate complex issues and work toward resolution
  • Ability to handle multiple priorities in a high-volume, fast-paced environment
  • Self-motivated with the ability to work autonomously with minimal supervision
  • Strong customer-service mindset, resourcefulness, and problem-solving skills
  • Professional working proficiency in English required; some assignments may require professional proficiency in both English and French

Why Epitec?

If you have experience in banking operations and enjoy combining payments expertise, data analysis, problem-solving, and client support, this is an opportunity to bring those skills together in a high-volume financial environment.

Apply today through Epitec to learn more.

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More about this job

Responsibilities

Support USD and CAD clearing operations by investigating payment issues, reviewing wire transfers and SWIFT messages, monitoring client activity and service levels, and coordinating resolutions with stakeholders. Analyze operational data, prepare management dashboards and reports, maintain billing and risk controls, and recommend improvements to processing efficiency and client experience.

Requirements

Requires 2–4 years of banking experience, ideally in correspondent banking, payment operations, cash management, or USD clearing, along with knowledge of international wires, SWIFT, local clearing systems, and funds transfer rules. Candidates should have strong data analysis and Microsoft Office skills, excellent communication and attention to detail, and the ability to investigate complex issues and manage priorities in a fast-paced environment; professional working proficiency in English is required.

Skills

  • Payment Operations
  • Banking Operations
  • USD and CAD Clearing
  • International Wire Transfers
  • SWIFT Messaging
  • Cash Management
  • Funds Transfer Operations
  • Payment Issue Investigation
  • Root Cause Analysis
  • Data Analysis
  • Operational Reporting
  • Dashboard Preparation
  • KPI and SLA Monitoring
  • Microsoft Excel
  • Client Support
  • Risk Management

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Categories

  • Finance & Accounting
  • Data & Analytics
  • Customer Service & Support

Keywords

  • Payment Operations
  • USD Clearing
  • CAD Clearing
  • Correspondent Banking
  • Cash Management
  • International Wire Transfers
  • SWIFT
  • Local Clearing Systems
  • Funds Transfer Operations
  • Transaction Analysis
  • Payment Investigation
  • Root Cause Analysis
  • Client Support
  • Client Activity Monitoring
  • Funding and Credit Limits
  • Operational Reports
  • KPIs
  • SLAs
  • Turnaround Times
  • Straight-Through Processing
  • Operational Efficiency
  • Data Analysis
  • Dashboards
  • Management Reporting
  • Billing Controls
  • Risk Management
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint

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