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Added 3 mins ago
Senior Software Engineer in Test
Okta
Toronto, ON
$118,000 to $162,000 CAD / year
Full-time
Okta Identity Governance is the leading contributor to Okta's new product bookings, and it runs inside some of the largest enterprises in the world - the kind of accounts where a single…
Added 3 mins ago
AV Service Engineer - Control Systems & Device Integration
Evertz
Burlington, ON
Full-time
Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment with a specific focus on VUE, our…
Added 3 mins ago
Senior Security Engineer - Cloud Security
PagerDuty
Toronto, ON
…top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations…
Added 3 mins ago
Project Manager
Volatus Aerospace
Vaughan, ON
Full-time
As we continue to expand, we are seeking an Engineer to join our engineering team
Added 18 mins ago
SQL Developer / Data Engineer
TD
Toronto, ON
Full-time
Position Title: Senior SQL Developer / Data Engineer
Added 18 mins ago
Quality Engineer Manager, TD Securities
TD
Toronto, ON
Full-time
You will be partnering with the Journey Solution Train Engineers (SLTE), Release Train Engineers (RTE), and Product Owners to provide a broad range of test services and strategies, ensuring…
Added 18 mins ago
Junior Software Engineer, Emergency Call Handling
Motorola Solutions
Ottawa, ON · Gatineau, QC
Full-time
We are seeking a Software Engineer to join the team developing the VESTA 9-1-1 Call Handling solution. In this role, you will leverage agentic AI to build applications, automate DevOps and…
Added 18 mins ago
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 33 mins ago
Back End Developer
Envision Technology Solutions
Toronto, ON
Full-time
Partner with engineering, product, operations, and compliance teams to translate business needs into clear, actionable technical requirements and specifications.
Added 33 mins ago
Ingénieur Senior, Mécanique - Senior engineer, Mechanical
AJW Group
Montreal, QC
Full-time
Gérer les projets individuels tout au long du processus NPI (« New Product Introduction »);
Added 34 mins ago
Senior Front End Engineer
Mejuri
Toronto, ON
Partner with design, product, and backend to turn ideas into seamless customer experiences.
Added 1 hour ago
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON
Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 1 hour ago
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · North York, ON
Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 1 hour ago
Senior Java Software Engineer
Genpact
Montreal, QC
Full-time
· Effectively work with PMO, development, product management, business and technical operation, system engineering, infrastructure, network and architecture teams
Added 1 hour ago
Chief Steam Engineer
Carlisle Construction Materials
Crossfield, AB
Full-time
The primary duties of the Chief Steam Engineer is responsible for the safe, reliable, and efficient operation of the plant's steam, utility, and pressure equipment systems. Acting as the…
Added 1 hour ago
Staff Software Developer
CNN
Ottawa, ON · Kanata, ON
Full-time
Engineer will be responsible for creating a customer facing product, testing artifacts, develop tooling and must have communication skills needed to ensure product success as per…
Added 1 hour ago
Technical Leader
Martell Ventures
Waterloo, ON
…portfolio company with the ambition to build a category-defining product and a highly leveraged, AI-first operating…
Added 1 hour ago
Supplier Quality Engineer / Specialist
Invinity Energy Systems
Vancouver, BC
Full-time
We are seeking a Supplier Quality Engineer / Specialist to support the quality, qualification, and ongoing performance improvement of our supplier base. This role will work closely with…
Added 1 hour ago
Senior Plant Controls Systems Engineer
AtkinsRéalis
Mississauga, ON
Full-time
…define system requirements, computer system architecture/design, product /tool technologies and evaluate system performance and…
Added 1 hour ago
Senior Plant Controls Systems Engineer
AtkinsRéalis
Mississauga, ON
Full-time
…define system requirements, computer system architecture/design, product /tool technologies and evaluate system performance and…
Added 1 hour ago
Plant Controls Systems Engineer
AtkinsRéalis
Mississauga, ON
Full-time
…define system requirements, computer system architecture/design, product /tool technologies and evaluate system performance and…
Added 1 hour ago
Plant Controls Systems Engineer
AtkinsRéalis
Mississauga, ON
Full-time
…define system requirements, computer system architecture/design, product /tool technologies and evaluate system performance and…
Added 1 hour ago
Bilingual Business Development Representative (Mining) - Montreal, QC
Victaulic
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Added 1 hour ago
Senior Infrastructure Engineer
Upstart
Canada
…to create business metrics and training data for respective product…
Added 1 hour ago
Principal Test Specialist, Electrical
Babcock
Victoria, BC
Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.

EPITEC

Software Engineer Controls

Oakville, ON, Canada

Pay: Compensation: $40 - $43/hr
Job type: Contract
Apply by: Oct 29, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Sep 29, 2026

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Original job description

Employment Type: T4 Contract (12 Months +, Potential Extension)

Work Arrangement: Hybrid (4 Days Onsite)

Location: Oakville, Ontario

Compensation: $40 - $43/hr

Job Description

We are seeking a Software Engineer Controls to support the development and quality of connected vehicle, telematics, and fleet management systems that enhance the commercial vehicle customer experience.

In this role, you will serve as the Voice of the Customer, driving the identification, investigation, prioritization, and resolution of customer quality concerns across connected vehicle technologies. You will leverage connected vehicle data, analytics, and quality metrics to improve customer experience, proactively identify issues, and support the development of a robust quality framework for connectivity features.

The ideal candidate will possess strong analytical and problem-solving skills, experience working with large datasets, telematics or connected vehicle technologies, and the ability to collaborate effectively across cross-functional teams to drive quality improvements and customer satisfaction.

Key Responsibilities

Serve as the Voice of the Customer while maintaining a customer-centric mindset in all activities.
Monitor, prioritize, and drive resolution of customer quality concerns received through fleet customers, business account feedback, and critical issue escalations.
Lead investigations into connectivity and telematics-related quality issues impacting customer experience.
Leverage Connected Vehicle Data and leading customer indicators to identify and address emerging issues.
Support continuous improvement of traditional quality metrics through data-driven analysis and actions.
Develop dashboards, reports, and data-driven insights to assist decision-making and issue prioritization.
Analyze large datasets to validate or disprove hypotheses related to customer concerns and product performance.
Support the creation and maintenance of a Quality Framework across connected vehicle and telematics features.
Benchmark quality indicators internally and externally to identify improvement opportunities.
Collaborate with engineering, quality, product, customer support, and business stakeholders to resolve customer-impacting issues.
Proactively identify risks and coordinate with cross-functional teams to implement corrective actions.
Track and manage issues using quality management and problem-tracking tools.
Recommend and implement process improvements that reduce manual effort and operational toil.
Support quality initiatives related to fleet management and connected vehicle services.
Communicate findings, recommendations, and progress updates to stakeholders at various organizational levels.

Required Qualifications

Bachelor's Degree required.
2+ years of experience resolving customer quality issues.
2+ years of experience in data analytics, reporting, and dashboard management.
2+ years of experience querying and analyzing large datasets to support investigations and decision-making.
Experience with connected vehicle technologies, telematics, or embedded software environments.
Strong analytical, critical thinking, and problem-solving abilities.
Experience working with cross-functional teams and business stakeholders.
Strong understanding of data analysis, data integrity, and reporting methodologies.
Excellent verbal and written communication skills.
Ability to manage competing priorities in a fast-paced environment.
Customer-focused mindset with a passion for improving customer experience.

Preferred Qualifications

Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Science, or a related technical field.
2+ years of experience supporting Connected Vehicle quality concerns.
Experience with Telematics and Fleet Management platforms.
Experience using JIRA for issue tracking and quality management.
Experience with BigQuery or similar large-scale data platforms.
Knowledge of Six Sigma, Quality Engineering, or Reliability methodologies.
Green Belt or Black Belt certification is a plus.
Knowledge of DoE, Taguchi Methods, FMEA, or related quality tools.
Understanding of vehicle electrical architectures and automotive systems.
Experience benchmarking quality metrics and performance indicators.
Strong presentation, stakeholder management, and interpersonal skills.
Ability to influence cross-functional teams and drive quality-focused initiatives.
Experience within the fleet, commercial vehicle, or automotive industry preferred.

#INDOEM

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More about this job

Responsibilities

Investigate, prioritize, and drive resolution of customer quality concerns affecting connected vehicle, telematics, and fleet management services. Analyze connected vehicle data and quality metrics, develop dashboards and insights, and coordinate corrective actions and continuous improvements with cross-functional teams.

Requirements

A bachelor's degree and at least two years of experience resolving customer quality issues, performing data analytics and reporting, and analyzing large datasets are required. Candidates should have experience with connected vehicle, telematics, or embedded software environments, strong analytical and communication skills, and the ability to collaborate across teams and manage competing priorities.

Skills

Customer Quality Issue Resolution
Data Analytics
Dashboard Management
Large Dataset Analysis
Telematics
Fleet Management
Quality Engineering
Issue Tracking
JIRA
BigQuery
Cross-Functional Collaboration
Root Cause Investigation
Stakeholder Communication
Six Sigma
FMEA

Visa sponsorship

Not detected in the job text

Keywords

Connected Vehicle Data
Telematics
Fleet Management
Embedded Software
Quality Framework
Customer Quality Concerns
Data Analytics
Large Datasets
Dashboards
Reporting
Data Integrity
JIRA
BigQuery
Six Sigma
Quality Engineering
Reliability Methodologies
Green Belt
Black Belt
Design of Experiments
Taguchi Methods
FMEA
Vehicle Electrical Architectures
Automotive Systems
Quality Metrics
Problem Tracking
Corrective Actions
Commercial Vehicles
Customer Experience

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