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- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 9 mins ago
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Detachment Clerk II (Casual) x 5 Positions
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Eppendorf

Field Service Engineer

Halifax, NS, Canada
Mississauga, ON, Canada
Ottawa, ON, Canada
Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

How you can make an impact

Please submit all CVs in English
Territory Coverage: Greater Montreal area, Halifax, Ottawa and Toronto

Perform on‑site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments, calibrations and part replacement – always following service manuals and technical procedures.
Document and manage all service activities, billing and quality records accurately, whether working in‑house, at customer facilities or remotely, ensuring traceability and compliance with our quality standards.
Plan and manage your schedule in close coordination with Dispatch and your Area Service Manager, maintaining accurate calendar entries and balancing workload to achieve high customer satisfaction.
Build strong customer relationships by combining excellent technical expertise with clear, proactive communication and a consistently professional, “can‑do” attitude before, during, and after each service visit.
Manage spare parts inventory and company assets

What sets you apart

Must Haves
- Valid Driver’s license and clean driving record
- Ability to travel frequently to the US as needed for training
- Verbal and written communication in English – Bilingual in French strongly preferred
Associate’s degree (A.A.) or equivalent from a two‑year college or technical school – or comparable military training – combined with approximately three to five years of related field service experience and/or training. Combination of education and
Strong hands‑on technical skills in installation, troubleshooting, calibration and repair of instruments or equipment, with the ability to quickly diagnose issues and implement effective solutions.

What we offer

Purpose and impact. Your work keeps critical laboratory instruments running reliably, directly supporting researchers and clinicians who improve people’s lives.
We value your expertise. A competitive compensation package with an annual base of $75k - $80k CAD, and a competitive bonus structure reflects your technical skills, field experience and customer impact.
Mobile and flexible work. A field‑based role with a company vehicle and the autonomy to organize your service visits in coordination with your team.
Comprehensive benefits. Access to a competitive total rewards package, including health, financial and other benefits that support you in different stages of life.
Room to grow. Ongoing service training, certifications and development opportunities that deepen your technical knowledge and open up future career paths.
Strong team behind you. Close collaboration with dispatch, service management and technical experts who support you in the field.

EEOC Statement:

Eppendorf is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, or genetic information.

Accessibility Statement

Eppendorf is dedicated to making its digital content accessible to all individuals, including those with disabilities, and ensuring that its online application process provides equal employment opportunities to all job seekers. If you have questions, comments, or encounter any difficulty in using our site, or if you believe you need a reasonable accommodation to search for a job opening or to apply, please contact us at (furey.w@eppendorf.com). Only messages sent for this purpose will be considered.

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More about this job

Responsibilities

Perform on-site installation, maintenance, calibration, and repair of laboratory instruments while ensuring compliance with quality standards. Manage service documentation, spare parts inventory, and customer relationships to ensure high satisfaction.

Requirements

Requires an associate degree or equivalent technical training combined with three to five years of field service experience. Candidates must possess a valid driver's license and the ability to travel to the US for training.

Skills

Technical troubleshooting
Instrument installation
Preventive maintenance
Calibration
Repair
Inventory management
Technical documentation
Field service
Diagnostic skills

Benefits

Health benefits
Financial benefits
Company vehicle
Ongoing service training
Certifications
Professional development

Visa sponsorship

Not detected in the job text

Hiring contact email

furey.w@eppendorf.com

Keywords

Field Service Engineer
Laboratory instruments
Preventive maintenance
Calibration
Troubleshooting
Technical support
Customer service
Inventory management
Quality standards
Instrumentation
Repair
Installation
Field-based
Technical documentation

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