Closed listing
Amazon Connect Engineer
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 5+ years of hands-on experience with Amazon Connect.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Title: Amazon Connect Engineer
Location: Toronto, ON, (Hybrid)
Term: Full Time
Skills Required:
5+ years of hands-on experience with Amazon Connect.
Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.
Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.
Knowledge of Amazon Lex for chatbot and voice bot implementations.
Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.
Experience designing and supporting enterprise-scale contact center infrastructure.
Ability to troubleshoot routing issues, call failures, and performance bottlenecks.
Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.
Strong Java development skills; knowledge of Python and JavaScript is desirable.
Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.
Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP
More about this job
Responsibilities
Design and support enterprise-scale Amazon Connect contact center infrastructure, including contact flows, routing profiles, queues, IVR, and call routing. Integrate Amazon Connect with AWS services and CRM platforms, and troubleshoot routing issues, call failures, and performance bottlenecks.
Requirements
Requires at least five years of hands-on Amazon Connect experience and strong expertise in contact center routing and telephony technologies. Strong Java skills are required; experience with AWS services, Amazon Lex, CRM integrations, and Cisco Contact Center technologies is also relevant, with Python and JavaScript desirable.
Skills
- Amazon Connect
- Contact Flows
- Routing Profiles
- Queues
- IVR
- Call Routing
- AWS Lambda
- DynamoDB
- API Gateway
- Amazon S3
- Amazon CloudWatch
- Amazon Lex
- SIP
- VoIP
- CTI
- Java
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Amazon Connect
- Contact Flows
- Routing Profiles
- Queues
- IVR
- Call Routing Design
- AWS Lambda
- DynamoDB
- API Gateway
- Amazon S3
- Amazon CloudWatch
- Amazon Lex
- Chatbots
- Voice Bots
- SIP
- VoIP
- CTI
- Troubleshooting
- Salesforce
- Zendesk
- Java
- Python
- JavaScript
- Cisco UCCE
- Cisco CVP
- Networking
- Routing
- Switching
- MPLS