Role Name: Data & Triage Analyst
Location: Montreal, QC(Hybrid)
Type: Contract
JOB DESCRIPTION:
POSITION DESCRIPTION EndofLife EOL Certification Data Triage Analyst
ROLE OVERVIEW
The EOL Certification Triage Analyst will support the endtoend Technology EndofLife EOL Certification and Triage process The role combines Python and data automation certification operations ServiceNow EOL knowledge and strong stakeholder engagement
The individual will be responsible for running and enhancing the Pythonbased process used to generate Excel certification templates for asset owners while providing training guidance and ongoing support to asset owners throughout the EOL Certification process
The candidate will be responsible for delivery of
Key Responsibilities Hardware and Software EOL Certification
Support the endtoend execution of Hardware and Software EOL Certification activities
Act as a key point of contact for asset owners providing guidance on certification requirements and the overall EOL process
Develop and deliver training to asset owners and other EOL stakeholders
Respond to questions and troubleshoot issues related to Excel certification templates ServiceNow EOL functionality and EOL processes
Work with relevant teams to investigate and resolve certification and dataquality issues
Maintain technical process and training documentation
Run maintain and enhance Python scripts used to generate Excel templates for EOL Software Certification
Validate certification populations troubleshoot script and data issues and ensure accurate Excel outputs
Analyse and reconcile EOL datasets using Python and Excel
Identify and implement opportunities to use Python automation and AI to improve certification activities data validation and analysis and reduce manual effort
Key Responsibilities Hardware and Software EOL Triage
Identify hardware or software package instances and mapping these against Technology Asset Inventory TAI system ownership or confirmed SubAsset Type categories within our CMDB Service Now
Collaborating with the TAI owners to validate the hardware which the software is installed
Resolve rejections of hardware or software TAI ownership or rejections of EndofLife dates
Resolve 3rd party vendor dates which appear incorrect for mapped hardware or software
Create presentations and reports based on recommendations and findings
Work with executives and other business leaders across all regions to identify opportunities for improvement
Periodic Management Reporting on the progress to key global stakeholders
Education Awareness as needed about hardware or software end of life attributes
Collaborate with team members to collect and analyze data
PREFERRED QUALIFICATIONS EXPERIENCE
Bachelor degree
Level 4
REQUIRED SKILLS
Advanced Excel and dataanalysis skills
Experience working with and reconciling large datasets
Strong communication and stakeholdermanagement skills
Ability to develop and deliver training and explain technical or process requirements clearly
Strong analytical troubleshooting and problemsolving skills
Ability to independently manage recurring operational processes with a high degree of accuracy
PREFERRED SKILLS
Handson Python experience including maintaining and troubleshooting existing scripts
Experience with ServiceNow andor CMDB
IT Asset Management Technology Asset Management or EOLlifecycle management experience
Experience supporting certification attestation risk or governance processes
Power BIreporting experience
Experience applying AI and automation to dataintensive operational processes
CANDIDATE PROFILE
We are looking for a versatile technology and data analyst who can operate across both EOL Certification and Triage The successful candidate should be comfortable analysing complex datasets investigating and resolving EOL issues supporting ServiceNowbased processes and working directly with asset owners to deliver training explain EOL requirements answer questions and resolve issues
The candidate should also bring an automation and continuousimprovement mindset identifying opportunities to simplify manual activities and apply technologies such as Python and AI where appropriate
