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Added 1 hour ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
Added 4 hours ago
IR
On Site Service Desk Analyst
IME RESOURCES LLC
Vaughan, ON · Concord, ON
- $30 to $40 CAD / hour
- Full-time
Added 4 hours ago
MN
IT Support Technician
Modern Niagara
AB · Calgary, AB
- Full-time
Added 5 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Added 5 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Added 5 hours ago
TB
IT Support Specialist
The BMI Group
Thorold, ON
- Full-time
Added 6 hours ago
ES
IT Support Specialist
Epsilon Solutions Ltd.
Mirabel, QC
- Full-time
Added 6 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
Added 6 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
Added 7 hours ago
ET
Help Desk Technician
Eye T Consulting
Montreal, QC
- Full-time
The core mission of the Support Specialist is to service customers by executing on Help Desk tickets.
Added 17 hours ago
AI
IT Service Desk Analyst
AutoCanada Inc.
Edmonton, AB
- Up to $55,000 CAD / year
- Full-time
Added 17 hours ago
BT
IT Support Administrator
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
Added 1 day ago
J
IT Help Desk Technician, Entry Level
Jobright.ai
Canada
- Full-time
…route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and…
Added 1 day ago
CL
Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
ClaimsPro LP
Markham, ON
- Part-time
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.
Added 1 day ago
T®
IT Desktop Support Technician
TekWissen ®
Toronto, ON
- $22 to $24 CAD / hour
- Temporary
Added 1 day ago
PI
Technical Support Analyst
PeopleToGo Inc.
Coquitlam, BC
- $27 to $29 CAD / hour
- Contract
The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to…
Added 1 day ago
CF
IT Support Specialist
Canadian Fiber Optics Corp
Calgary, AB
- Full-time
Added 1 day ago
PC
Senior Technical Support Analyst
Parkland Corporation
Montreal, QC · Calgary, AB
- Full-time
Added 1 day ago
IT Support Technician
R W Tomlinson
Ottawa, ON
R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of…
Added 1 day ago
PH
IT Support Technician
PHARMALOGIC HOLDINGS
Dorval, QC
- Full-time
Added 1 day ago
H
Senior Application Support Analyst
Hays
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $150,000 CAD / year
- Full-time
We are seeking an Application Support Analyst to provide advanced support for a critical Yardi environment. This role is heavily focused on system administration, SQL, reporting, data…
Added 1 day ago
JI
Application Support Analyst Student - Winter 2027
J.D. Irving, Limited
Dartmouth, NS
- Full-time
JDI IT has an application support student opportunity. This role is responsibility for availability and reliability of the business' application services. With over 400 employees centra
Added 1 day ago
OC
Supervisor of Information Technology (IT) Support Services
Oxford County
Woodstock, ON
- Full-time
Position: Supervisor of Information Technology (IT) Support Services
Added 1 day ago
Help Desk Analyst
Keeran Networks
Toronto, ON
Reporting to the Team Lead, you will provide technical support, advice, and guidance to Keeran clients in their applicatio
Added 3 days ago
GT
Technical Support Representative-Call Center
Greenworks Tools Canada
East Gwillimbury, ON
- $26 CAD / hour
- Full-time
Job Title: Technical Support Representative-Call Center

Epsilon Solutions Ltd.

IT Support Specialist

Mirabel, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

IT Support Engineer

Montreal, QC (Onsite)

Full Time

Must have Technical Skills:

Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

Stakeholder management, share regular updates and assist in preparing operational reports

Triaging of issues and coordination with cross functional teams for timely resolution

Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

Maintaining agreed SLA levels and assuring Quality of delivery at all times

Adhere to shift rotation plan and Operating model

Interaction with SME’s on functional issues

Coordinate communications between suppliers, and business stakeholders for their particular area

Tracks and report progress to stakeholders

• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

• Shift timings : Monday to Friday:Morning 7:00 am 7:00 pm( 8 hours job, ROTA will be available)

On-Call support beyond Office hours(rarely needed)

Extended Shift timings and Weekend working based on customer requirements

Working with Manufacturing Customer will be an added advantage

• Fluent in French language

Roles and Responsibilities:

• Day to day incident monitoring and resolution (Service Now preferred)

Interaction with client (IT & Business users) on functional issues

Triaging of issues and coordination with cross functional teams for timely resolution

Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

Maintaining agreed SLA levels and assuring Quality of delivery at all times

Adhere to shift rotation plan and Operating model

Interaction with SME’s on functional issues

Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

Tracks and report progress to stakeholders

Willing to work in shifts (between 7am to 7pm), this is mandatory

Flexible

Excellent communication skills

Continuous learning attitude

Team worker

Meticulous

Apply About employer

More about this job

Responsibilities

Monitor and resolve day-to-day incidents, triage issues, and coordinate with clients, subject matter experts, suppliers, and cross-functional teams to achieve timely resolution. Follow service management processes, maintain SLA and delivery quality, communicate progress to stakeholders, and contribute to operational reporting.

Requirements

The role requires experience with ServiceNow and knowledge of incident, problem, change, service level, and knowledge management processes. Candidates must be fluent in French, communicate effectively, work collaboratively, and be available for rotating shifts between 7 a.m. and 7 p.m., with occasional on-call or extended hours as needed.

Skills

Incident Management
Problem Management
Change Management
Service Level Management
ServiceNow
Issue Triage
Stakeholder Management
Cross-Functional Coordination
SLA Management
Operational Reporting
Supplier Coordination
Knowledge Management
Communication
French Language
Shift Work

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Incident Management
Problem Management
Change Management
Capacity Management
Service Level Management
Knowledge Management
Service Management
Issue Triage
Incident Monitoring
SLA
Operational Reporting
Stakeholder Management
Cross-Functional Coordination
Supplier Coordination
Manufacturing
On-Call Support
Shift Rotation
Quality of Delivery
French

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