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Added 1 min ago
M
Purchasing Agent
Mobility
Calgary, AB
- $42 CAD / hour
- Full-time
Added 1 min ago
Senior Software Engineer
impact.com
Victoria, BC
Write clear specs and prompts, break work into agent-sized tasks, and guide agents to high-quality results
Added 1 min ago
A
Coach Agile
Alithya
Quebec, QC
- Full-time
Agir comme agent de changement et promouvoir l’expérimentation.
Added 16 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
…trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the…
Added 16 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
…trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the…
Added 16 mins ago
G
Senior Databricks Data Platform Engineer
Galent
Montreal, QC
- Contract
Build AI agents and tools on Databricks Mosaic AI Agent Framework Model Serving Vector Search and integrate them with enterprise systems through Model Context Protocol MCP
Added 16 mins ago
KR
AI Security Research Engineer
KTek Resourcing
Toronto, ON
- Contract
Experience with AI red teaming, autonomous penetration testing, agent security, or AI-native security tooling.
Added 16 mins ago
A
GenAI Engineer (local to Quebec only)
Apptad
Montreal, QC
- Full-time
Experience with LangGraph or multi-agent architectures.
Added 31 mins ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
…bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and design…
Added 31 mins ago
P
Resourcing and Deployment Senior Associate, Assurance (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
Added 31 mins ago
CC
Carroll County Public Library - Assistant Branch Manager
Carroll County, Virginia
ON · Regional Municipality of York, ON
- Full-time
…as assigned. Must become certified as a passport acceptance agent within 12 weeks of…
Added 31 mins ago
ES
Senior Databricks Data Platform Engineer
Enterprise Solutions Inc.
Montreal, QC
- Contract
Build AI agents and tools on Databricks Mosaic AI Agent Framework Model Serving Vector Search and integrate them with enterprise systems through Model Context Protocol MCP
Added 46 mins ago
EA
Customer Service Agent
Executive Aviation
Prince George, BC
- Full-time
Added 46 mins ago
Customer Service Agent
CityofOttawa
Ottawa, ON
Added 46 mins ago
C
Senior Document Underwriter - Bilingual
CIBC
Montreal, QC
- Full-time
Added 46 mins ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Penticton, BC
Business Function: Delivery Agent or Letter Carrier
Added 46 mins ago
A
Restaurant Server- WINTER-Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Responsible for providing superior guest service; Act as a sales agent, using your up-selling skills and be well versed in our menus, knowledgeable in foods and wine
Added 1 hour ago
K
Student Success Manager
Kaplan
Edmonton, AB · KAP Edmonton University of Alberta
- $95,000 to $105,000 CAD / year
- Full-time
Added 1 hour ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.
Added 1 hour ago
DG
Vice-Président(e), Chaîne d'approvisionnement / Vice President Supply Chain - Montréal/Toronto
Dandurand Group
Montreal, QC
- Full-time
…l’industrie des vins et spiritueux. Nous agissons non seulement comme agent commercial, mais aussi comme embouteilleur, agence de marketing et propriétaire de marques. Cette structure…
Added 1 hour ago
ES
IVR Automation tester
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.
Added 1 hour ago
A
Agile Coach
Alithya
QC · QC, Canada
- Full-time
Agir comme agent de changement et promouvoir l’expérimentation.
Added 1 hour ago
Q
CCaaS Architect
Quantiphi
Canada
- Full-time
Proven experience with Google CCAIP (UJET): tenant configuration, channel setup, routing, IVR, agent tools, workforce features
Added 2 hours ago
A
Agent de qualité Tests non destructifs (NDT) / Quality Agent Non-Destructive Tests (NDT)
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 2 hours ago
FS
Senior Python Developer
Futran Solutions
Mississauga, ON
- Full-time
Hands-on Gen AI/LLM experience: prompt design, tool/function calling, and agent orchestration.

Epsilon Solutions Ltd.

IVR Automation tester

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: Total Experience: 4-6 years
Posting language: English
Posted: Nov 2, 2026

Original job description

Role: Bilingual IVR Automation tester

Location: Toronto ON (Hybrid)

Terms: Full Time

Total Experience: 4-6 years

Role Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

• Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

• Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable scripts in Cyara Velocity, validating customer journeys, call flows, routing, prompts, speech recognition, and error handling. Plan and run regression and production validation, analyze automation results, troubleshoot failures, coordinate environments, and support defect triage and reporting.

Requirements

Candidates should have 4–6 years of experience and strong expertise in Cyara Velocity, IVR and contact centre testing, telephony concepts such as SIP and call transfers, QA methodologies, and defect management. Genesys Cloud CX experience is preferred; additional desirable experience includes Genesys Architect, skills-based routing, API testing, CI/CD tools, multilingual IVR, and Agile Scrum.

Skills

Cyara Velocity
IVR Automation Testing
Contact Centre Testing
Genesys Cloud CX
IVR Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Telephony
SIP
Call Routing
Defect Management
Test Planning
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
Genesys Architect
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Defect Triage
Agile Scrum

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