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Added 8 mins ago
K
Data Analytics & Automation Specialist, Asset Management Digital Solutions (AMDS)
KPMG
ON · Toronto, Ontario
- Full-time
We are seeking a hands-on Data Analytics & Automation Specialist with 3+ years of relevant experience to build and scale data, reporting, and process-automation solutions.
Added 23 mins ago
NB
CRM and Email Integrator
National Bank of Canada
Montreal, QC
- Full-time
…Performance team at National Bank means acting as a campaign specialist to strengthen our team dedicated to the integration of targeted communications, particularly emails via the…
Added 23 mins ago
EC
Cloud Data Engineer
Experis Canada
Halifax, NS
- Contract
We are seeking a skilled Cloud Infrastructure Data Engineering Specialist to join our team This role combines infrastructure automation with modern data platform expertise requiring Handson…
Added 53 mins ago
RC
Industrial Projects Coordinator & Quotations Specialist
Rexel Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have…
Added 53 mins ago
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Revenue Operations Specialist
ApprovalMax
Toronto, ON
- Full-time
As a Revenue Operations Specialist, you will support revenue growth and improve internal processes across the business. Reporting to the Revenue Operations Manager, you’ll play a key role…
Added 1 hour ago
RE
AI Solutions Specialist - Co-op Student (Winter 2027)
Rodan Energy Solutions Inc.
Mississauga, ON
- Internship
…American energy services company, we provide innovative energy solutions that help clients reduce energy costs and GHG emissions, support electrification, and enhance grid efficiency. With…
Added 1 hour ago
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Controls Integration Specialist Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- Full-time
…reliable individual to fill the position of Controls Integration Specialist Supervisor. The Controls Integration Specialist Supervisor is responsible for leading and developing a team of…
Added 1 hour ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 1 hour ago
A
Revenue Operations Specialist
ApprovalMax
Toronto, ON
- Full-time
As a Revenue Operations Specialist, you will support revenue growth and improve internal processes across the business. Reporting to the Revenue Operations Manager, you’ll play a key role…
Added 1 hour ago
AC
Senior MES Quality Validation Specialist
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
We are looking for a Senior MES Quality Validation Specialist to join its Toronto Quality Validation unit. The team reviews and approves validation documentation and protocols across the…
Added 1 hour ago
RP
ServiceNow Developer
Rexall Pharmacy Group Ltd.
Mississauga, ON
- Full-time
…stakeholders translate technical requirements into scalable…
Added 1 hour ago
FG
Associate Director, Full-Stack Applications - Credit Module
Fitch Group
Toronto, ON
- $150,000 to $170,000 CAD / year
…operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by…
Added 1 hour ago
VC
Junior HR & Systems Specialist
Valsoft Corporation
Montreal, QC
- Full-time
As our HR Specialist you play a central role in how smoothly newly acquired businesses join Edelweiss Group, while also being available to support HR needs across the portfolio wherever…
Added 2 hours ago
GZ
Yardi Specialist
Gestion Zagora
AB · Edmonton, AB
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Edmonton, Alberta.
Added 2 hours ago
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Project Specialist - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto,…
Added 2 hours ago
GZ
Yardi Specialist
Gestion Zagora
Toronto, ON
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Toronto.
Added 2 hours ago
GZ
Yardi Specialist
Gestion Zagora
Montreal, QC
- Full-time
Capacité à traduire les besoins d’affaires et opérationnels en solutions Yardi efficaces;
Added 2 hours ago
AP
Senior Corrugated Reliability Engineer
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
…the equipment obsolescence program. With the assistance from Automation Specialist, manage and coordinate installation of project…
Added 2 hours ago
R
Industrial Projects Coordinator & Quotations Specialist
REXEL
SK · Winnipeg/Regina, MB/SK
- Full-time
Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have…
Added 2 hours ago
S
Proposal Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to…
Added 3 hours ago
C(
Controls Integration Specialist Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- $47 to $56 CAD / hour
- Full-time
…reliable individual to fill the position of Controls Integration Specialist Supervisor. The Controls Integration Specialist Supervisor is responsible for leading and developing a team of…
Added 3 hours ago
SO
Bilingual Microsoft 365 Trainer
Special Olympics Canada
Toronto, ON
- $68,000 to $80,000 CAD / year
- Contract
Special Olympics Canada (SOC) is seeking a bilingual Microsoft 365 & Digital Adoption Specialist / Trainer to strengthen digital skills, improve collaboration and support the effective use…
Added 3 hours ago
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Process Specialist-Compounding
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Full-time
…manufacturing processes and equipment by leveraging lean principles, automation, and root-cause analysis to maximize production yield, reliability, and…
Added 3 hours ago
GZ
Yardi Specialist
Gestion Zagora
AB · Edmonton, AB
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Edmonton, Alberta.
Added 3 hours ago
GZ
Yardi Specialist
Gestion Zagora
Toronto, ON
- Full-time
As we continue to expand and optimize our systems and operations, we are looking for an experienced Yardi Specialist to join our team in Toronto.

Epsilon Solutions Ltd.

IVR Automation tester

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: Total Experience: 4-6 years
Posting language: English
Posted: Nov 2, 2026

Original job description

Role: Bilingual IVR Automation tester

Location: Toronto ON (Hybrid)

Terms: Full Time

Total Experience: 4-6 years

Role Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

• Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

• Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable scripts in Cyara Velocity, validating customer journeys, call flows, routing, prompts, speech recognition, and error handling. Plan and run regression and production validation, analyze automation results, troubleshoot failures, coordinate environments, and support defect triage and reporting.

Requirements

Candidates should have 4–6 years of experience and strong expertise in Cyara Velocity, IVR and contact centre testing, telephony concepts such as SIP and call transfers, QA methodologies, and defect management. Genesys Cloud CX experience is preferred; additional desirable experience includes Genesys Architect, skills-based routing, API testing, CI/CD tools, multilingual IVR, and Agile Scrum.

Skills

Cyara Velocity
IVR Automation Testing
Contact Centre Testing
Genesys Cloud CX
IVR Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Telephony
SIP
Call Routing
Defect Management
Test Planning
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
Genesys Architect
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Defect Triage
Agile Scrum

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