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Added 8 mins ago
AP
Senior Corrugated Reliability Engineer
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
Data Integration: Track Equipment downtime using CTI, analyze equipment fault history using SCADA historian, use equipment schematics and PLC software to trace and analyze faults, and track…
Added 8 mins ago
UH
Technical Specialist, Techna (Data Engineer)
University Health Network
Toronto, ON
- Full-time
…configuration, user and access management, and API or external system…
Added 38 mins ago
C(
Controls Integration Specialist Supervisor
CenterLine (Windsor) Limited
Lasalle, ON
- $47 to $56 CAD / hour
- Full-time
CenterLine (Windsor) Limited is looking for a self-motivated, reliable individual to fill the position of Controls Integration Specialist Supervisor. The Controls Integration Specialist…
Added 53 mins ago
V
Spécialiste ventes et fidélisation | Inbound Sales and Retention Specialist (Montreal-based)
VOXDATA
Remote, Canada
- $16.6 to $17 CAD / hour
- Full-time
- Remote
Formation rémunérée : trois semaines de formation en classe, suivies d’une période d’intégration en milieu de travail (en présentiel).
Added 53 mins ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Ottawa, ON
- Full-time
Meaningful integration of sustainability, reconciliation, and innovation into projects.
Added 53 mins ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Toronto, ON
- Full-time
Meaningful integration of sustainability, reconciliation, and innovation into projects.
Added 53 mins ago
AI
National Market Sector Lead - Healthcare
Architecture49 Inc.
Vancouver, BC
- Full-time
Meaningful integration of sustainability, reconciliation, and innovation into projects.
Added 53 mins ago
Q
Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Specialist I. The Power Systems Specialist is responsible for providing technical and engineering support for field work, and office work…
Added 53 mins ago
M
RQ11672 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
environments, including the execution of systems integration tests, specialized
Added 1 hour ago
OI
Senior Business Analyst-Agile Delivery
OXARO Inc.
Ottawa, ON
- Contract
Senior Business Analyst, Agile Delivery Specialist
Added 1 hour ago
BC
IT & Systems Specialist
Bear Creek Developments
Melbourne, QC
- Full-time
The IT & Systems Integration Specialist is responsible for the day-to-day coordination, support, and continuous improvement of technology and business systems across multiple small business…
Added 1 hour ago
BI
Project Associate (Permanent)
Babcock International Group
Victoria, BC
- Full-time
Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the…
Added 1 hour ago
Y
Blockchain, Digital Assets & Tokenization SME
Yochana
ON · Ontario, Canada
- Contract
…conventional blockchain developer requirement. We need a senior specialist with ~70% banking, regulatory and digital asset expertise and 30% technology architecture…
Added 1 hour ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
…built on Oracle’s ERP applications. Serving primarily as a specialist in Oracle ERP with a focus on Finance and HR, this position will lead new application implementations, upgrades and…
Added 1 hour ago
GZ
Yardi Specialist
Gestion Zagora
Montreal, QC
- Full-time
Participer à l’intégration de nouvelles propriétés dans Yardi;
Added 1 hour ago
B
Regional Director of Trust - Prairies
BMO
Calgary, AB · CALG
- Full-time
Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
Added 1 hour ago
M
RQ11316 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
including the execution of systems integration tests, specialized tests,
Added 1 hour ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
…provides treatment interventions and community transition and…
Added 1 hour ago
XS
Fixed Wing Technology Specialist
Xcalibur Smart Mapping
Ottawa, ON
- Full-time
Reporting to the Fixed Wing Technology Manager, the Fixed Wing Technology Specialist is responsible for support in the calibration, maintenance, troubleshooting, and repair of the…
Added 1 hour ago
BS
IAM Analyst
Brainhunter Systems Ltd
Toronto, ON
- Contract
The Information Security Specialist, Authentication services is responsible for the design, implementation, and operation of secure, scalable authentication and identity solutions across…
Added 1 hour ago
ES
IVR Automation tester
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
Added 2 hours ago
BI
Spécialiste en ressources humaines/HR Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…employés et des gestionnaires en soutenant le recrutement, l’intégration, les relations avec les employés, les avantages sociaux, la gestion des congés, la gestion des données du SIRH, la…
Added 2 hours ago
DC
Security Specialist – Security Architect
Dasro Consulting Inc.
Regina, SK
- Contract
Dasro is looking for a Security Specialist – Security Architect for one of its clients in Regina, SK
Added 2 hours ago
W
National Market Sector Lead - Healthcare
WSP
Montreal, QC
- Full-time
Meaningful integration of sustainability, reconciliation, and innovation into projects.
Added 2 hours ago
A
Spécialiste en Architecture PDP / PDP Architecture Specialist
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Compréhension holistique des phases de développement produit (conception, intégration, essais, industrialisation);

Epsilon Solutions Ltd.

IVR Automation tester

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: Total Experience: 4-6 years
Posting language: English
Posted: Nov 2, 2026

Original job description

Role: Bilingual IVR Automation tester

Location: Toronto ON (Hybrid)

Terms: Full Time

Total Experience: 4-6 years

Role Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

• Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

• Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable scripts in Cyara Velocity, validating customer journeys, call flows, routing, prompts, speech recognition, and error handling. Plan and run regression and production validation, analyze automation results, troubleshoot failures, coordinate environments, and support defect triage and reporting.

Requirements

Candidates should have 4–6 years of experience and strong expertise in Cyara Velocity, IVR and contact centre testing, telephony concepts such as SIP and call transfers, QA methodologies, and defect management. Genesys Cloud CX experience is preferred; additional desirable experience includes Genesys Architect, skills-based routing, API testing, CI/CD tools, multilingual IVR, and Agile Scrum.

Skills

Cyara Velocity
IVR Automation Testing
Contact Centre Testing
Genesys Cloud CX
IVR Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Telephony
SIP
Call Routing
Defect Management
Test Planning
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
Genesys Architect
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Defect Triage
Agile Scrum

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