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Epsilon Solutions Ltd.

IVR Contact Center Lead

  • Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type
Full-time
Closing date
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Tech Lead for IVR-Contact Centre

Location: Toronto, ON (4 days hybrid)

Term: Full Time

Skill Required:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect is

About employer
More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and contact center applications. Guide contact flow design, call routing, self-service solutions, and integrations with telephony and backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, including cloud-based solutions such as Amazon Connect, and knowledge of CTI, APIs, web services, and backend integrations. Also requires project and stakeholder management, familiarity with Agile/Scrum, and strong problem-solving, communication, and leadership skills.

Skills

  • IVR Design and Development
  • Contact Center Applications
  • Genesys
  • Cisco UCCE/UCCX
  • Amazon Connect
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs and Web Services
  • Cloud-Based Contact Centers
  • Project and Stakeholder Management

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Management & Leadership
  • Customer Service & Support

Keywords

  • IVR
  • Contact Center
  • Genesys
  • Cisco UCCE
  • Cisco UCCX
  • Amazon Connect
  • NICE
  • Avaya
  • Nuance
  • Contact Flow Design
  • Call Routing
  • Self-Service Solutions
  • Speech Recognition
  • CTI Integration
  • APIs
  • Web Services
  • Backend System Integration
  • Cloud-Based Contact Center
  • Telephony
  • Project Management
  • Stakeholder Management
  • Agile
  • Scrum
  • Leadership

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