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Production Support Engineer
- Toronto, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Role Name: Production Support Engineer
Location: Toronto
Job Description:
- Monitoring and Alerting:
- Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
- Incident Response:
- Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
- Automation:
- Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
- Infrastructure Management:
- Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
- Capacity Planning:
- Plan for future capacity needs to ensure systems can handle anticipated workloads.
- Release Engineering:
- Develop and maintain processes for deploying software updates and releases.
- Collaboration:
- Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
- Documentation:
- Maintain clear and concise documentation of systems, processes, and procedures.
- Continuous Improvement:
- Identify areas for improvement and implement changes to enhance system reliability and performance.
Skills and Qualifications:
- Cloud Platform (OCP)
experience in production support handling Prod incidents.
- Excellent knowledge of OCP with command line.
- Monitoring tools (Dynatrace)
- Operating System (Windows, Linux)
- Scripting (Shell Scripting, Python, Power Shell)
- Database (SQL database management, MongoDB)
- Container Services (Kubernetes)
- Disaster Recovery Planning and execution
More about this job
Responsibilities
Monitor production systems, respond to incidents, automate repetitive tasks, and manage infrastructure, capacity, and software releases. Collaborate with development and operations teams to improve reliability and performance, and maintain clear system and process documentation.
Requirements
Requires production support experience with OCP, including command-line operations and handling production incidents, as well as familiarity with Dynatrace, Windows and Linux, scripting, databases, and Kubernetes. Disaster recovery planning and execution experience is also required.
Skills
- OCP
- Production Support
- Incident Response
- Command-Line Operations
- Dynatrace
- Windows
- Linux
- Shell Scripting
- Python
- PowerShell
- SQL Database Management
- MongoDB
- Kubernetes
- Disaster Recovery Planning
- Monitoring and Alerting
- Infrastructure Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
Keywords
- OCP
- Production Support
- Production Incidents
- Monitoring
- Alerting
- Dynatrace
- Incident Response
- Automation
- Infrastructure Management
- Capacity Planning
- Release Engineering
- System Reliability
- Performance Improvement
- Windows
- Linux
- Shell Scripting
- Python
- PowerShell
- SQL
- MongoDB
- Kubernetes
- Container Services
- Disaster Recovery
- Cloud Resources
- Servers
- Networks
- Documentation