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Added 4 days ago
BO
IT & Systems Manager (AI-First)
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Calgary, AB
- Full-time
Manage our AI and internal tools developer and the app developers, and coordinate with our contract AI engineer
Added 4 days ago
AT
Surgical AI Scientist
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Remote, Canada
- Full-time
- Remote
Conversion de prototypes Python en pipelines d’inférence à faible latence
Added 4 days ago
QA
Data Engineer II - QuantumBlack, AI by McKinsey
QuantumBlack, AI by McKinsey
Toronto, ON
- Full-time
Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard…
Added 4 days ago
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System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
…and mitigation of risks, progress reporting, and coordination with disciplines outside the SI department. The Project Manager must understand the overall direction, priority and schedules…
Added 4 days ago
RT
Generative AI Engineer (Python and Angular)
Rang Technologies Inc
Mississauga, ON
- Full-time
We are seeking a highly skilled Full Stack Developer with strong expertise in Python and Angular to build and support modern cloud native applications The ideal candidate should be…
Added 4 days ago
ES
Senior AI Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic…
Added 4 days ago
L
Principal AI/ML Engineer
lululemon
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- Full-time
…platforms and services that enable the enterprise to operate with intelligence at scale. The team leads the design and delivery of a trusted unified data foundation, AI-driven data…
Added 4 days ago
CS
Instructor, AI and Machine Learning with Python (Ottawa)
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Ottawa, ON
- $1,650 CAD / week
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You’ll help students ages 13–17 explore AI and machine learning through Python, recommendation systems, and an interactive chatbot project. The curriculum, lesson resources, and activities…
Added 4 days ago
TI
Machine Learning Engineer - Senior
TekStaff IT Solutions
Toronto, ON
- Contract
The Senior Machine Learning Engineer will deploy, integrate, monitor, and operationalize AI and machine-learning solutions using modern MLOps practices. The role will establish reusable…
Added 4 days ago
E
Principal Product Manager, Agent Intelligence
Equinix
Toronto, ON
- Full-time
…evaluation or observability for production ML or LLM systems with many moving parts. You came up through systems engineering, and you can go from a dashboard to a trace to a root cause…
Added 4 days ago
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Artificial Intelligence Engineer
Enterprise Solutions Inc.
Toronto, ON
- Contract
…enhance user experiences through AIdriven solutions Collaborate with cross functional teams to transition AI models from prototypes to scalable secure and high performance enterprise APIs…
Added 4 days ago
T
Data Science Developer - Senior/Senior Data Scientist / ML Engineer
ThoughtStorm
Toronto, ON
- Contract
Advanced proficiency in Python and SQL for data analysis, model development, and processing real-world datasets.
Added 4 days ago
VT
Hardware Test Engineer
VANJOBS Technical Recruiters
Vancouver, BC
- Full-time
Company growth has resulted in a new opportunity for a Hardware Test Engineer to advance Richmond’s engineering operations. With a focus on hands-on testing, electrical validation, and…
Added 4 days ago
Wireless Communications Engineer | LoRa, LTE & Satellite
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Familiarity with Python or tools for automated network testing.
Added 4 days ago
Senior Software Engineer
Electronic Arts
Vancouver, BC
We are seeking an experienced Senior Software Engineer to join our Service Enablement organization as a technical leader and change-maker. In this role, you will lead a team of software…
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Data Operations Engineer AI - Co-op Student (Winter 2027)
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Mississauga, ON
- Internship
…emissions, support electrification, and enhance grid efficiency. With over 20 years of expertise, we’re trusted by North America’s largest energy users, power producers, and…
Added 4 days ago
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Generative AI Engineer
Iris Software Inc.
Toronto, ON
- Contract
Own relationships with key internal stakeholders / drive product roadmap - Ensure seamless collaboration across cross-functional teams including data scientists, data engineers, software…
Added 4 days ago
QI
AI Engineer
Quality IT Resourcing
Montreal, QC
- Contract
Design and build modular, maintainable Python applications, APIs, and services that integrate LLMs, enterprise data, and business tools.
Added 4 days ago
IA
AI/ML Platform Engineer – Containers & GPU Infrastructure - Canada
IT Accel, Inc.
Toronto, ON
- Full-time
Build platform automation with Python, Terraform, GitHub Actions, Azure CLI and the Azure Python SDK.
Added 4 days ago
E
Production Engineer
Evertz
Burlington, ON
- Full-time
Python certification with experience is an asset
Added 4 days ago
SI
Software Engineer - Strong Java, Python and Linux experience
Smart IT Frame LLC
Toronto, ON
- Contract
Job Title: Software Engineer - Strong Java, Python and Linux experience
Added 4 days ago
A
Senior IT Systems Engineer
arcadia
Toronto, ON
- $150,000 to $185,000 CAD / year
- Full-time
Own VPN and zero-trust access, troubleshoot networking issues and coordinate with the internal network engineer, landlords and ISPs
Added 4 days ago
IC
Senior Data Engineer
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70 to $100 CAD / hour
- Contract
Senior Data Engineer (Azure, Databricks, PySpark) | Talent Community
Added 4 days ago
AM
Lead Systems Design Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
We are looking for a dynamic, energetic Sr. Systems Design Engineer with a passion for platform/system firmware. As part of the role, the lead will work closely with other firmware…
Added 4 days ago
S
AI Engineer - Senior Consultant
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams…

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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