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Added 11 mins ago
P
Sales Engineer - Renewable Energy (Wind)
Progressive
Montreal, QC
- $113,000 to $127,000 USD / year
- Full-time
This is an excellent opportunity for an engineer who enjoys combining technical expertise with customer engagement, commercial strategy, and project development within the renewable energy…
Added 11 mins ago
P
Senior L3 AI Engineer
PeoplePilot
Montreal, QC
- $120,000 to $140,000 CAD / year
- Full-time
# Senior L3 AI Engineer – Enterprise AI Platforms
Added 11 mins ago
RE
Lead Structural Engineer
RedBranch Executive Search & Recruitment
Mississauga, ON
- $95,000 to $115,000 CAD / year
- Full-time
Our client is a well-established manufacturing and engineering company based in Mississauga, and they are looking for a Lead Structural Engineer
Added 11 mins ago
GL
Frontend Engineering Lead
Geomagical Labs
Remote, Canada
- Full-time
- Remote
…is a hands-on technical leadership role for an experienced engineer who enjoys solving complex engineering challenges, influencing architecture, mentoring teammates and delivering…
Added 11 mins ago
T
Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 11 mins ago
N
Senior DevOps Engineer
Nelnet
Mississauga, ON · CAN - MISSISSAUGA
- Full-time
An ideal team member will be a DevSecOps engineer that has solid experience with many of these technologies, however select specialization in just a few will also be considered with great…
Added 26 mins ago
M(
Senior Platform Engineer, Quality Platform
MaintainX (An Autodesk Company)
Remote, Canada
- $107,000 to $195,000 CAD / year
- Full-time
- Remote
As a Senior Engineer on the Quality Platform team, you'll build the shared testing infrastructure, frameworks, and AI-assisted tooling that every engineering team at MaintainX relies on to…
Added 26 mins ago
RA
Staff Software Engineer, Platform
Rivian and Volkswagen Group Technologies
Remote, Canada
- $137,300 to $181,890 CAD / year
- Full-time
- Remote
Consumer Platform builds and operates backend services that power customer-facing digital experiences. As a Staff Backend Software Engineer, you will provide technical leadership across…
Added 27 mins ago
SF
Class 4 Power Engineer - Food Manufacturing
Shearer's Foods
Airdrie, AB
- Contract
…all individuals based on merit and potential. Your skills, experience, and perspective are valuable - and we want to empower you to make your mark here with…
Added 27 mins ago
B
Data Platform Engineer
BRP
Montreal, QC
- Full-time
As a Data Platform Engineer working in the Data Solutions group, you will play a key role in extending the capabilities, and improving the efficiency of our data platform. You will…
Added 41 mins ago
Q
Forward Deployed Engineer
Quadric
Canada
- Full-time
You'll own the technical path from customer evaluation to silicon design and win on a genuinely novel architecture, the Quadric Chimera GPNPU, which runs everything from CNNs to LLMs to…
Added 41 mins ago
AI
Senior Hardware Design Engineer
Aversan Inc.
Mississauga, ON
- Full-time
We are currently seeking a qualified Senior Hardware Design Engineer to join our team. The Senior Hardware Design Engineer will be part of the hardware design and development team and work…
Added 41 mins ago
MG
Manufacturing Engineer - New Graduate
Matcor-Matsu Group
Brampton, ON
- Full-time
We are looking for a motivated Manufacturing Engineer – New Graduate to join our Engineering team. This is an entry-level opportunity designed for a recent Mechanical or Mechatronics…
Added 42 mins ago
Designer Specialist II
Chemelex
Brampton, ON · Mississauga, ON · Toronto, ON
Proactively establish customer relationships at appropriate levels and manage client expectations relative to technical execution methodologies, scope, schedule, progress, and technical…
Added 42 mins ago
I
Product Development Engineer - 6-Month Contract
Inertia
Toronto, ON
- Full-time
We’re looking for a Product Development Engineer with exceptional mechanical product design and engineering skills and experience to join Inertia’s growing team for a 6-month contract term.…
Added 42 mins ago
I
Product Development Team Lead
Inertia
Toronto, ON
- Full-time
We’re looking for an experienced medical device product development engineer with exceptional project leadership, client management, and team coordination skills to join our talented team.
Added 56 mins ago
NF
Vehicle Applications Engineer - 7-Month Term
New Flyer
Winnipeg, MB
- Temporary
Release initial Bill of Material (iBoMs) needed to build heavy duty transit buses and coaches for a wide range of customer specifications. Provide BoM status reports to Management
Added 56 mins ago
B
Data Engineer
Buyerlink
Victoria, BC
- Full-time
We’re looking for a modern Data Engineer who thrives at the intersection of data, cloud, and AI. You build the systems that power insight - scalable pipelines, cloud-native data platforms,…
Added 56 mins ago
H
Software Applications Engineer 4
HP
Vancouver, BC · Mississauga, ON
- Full-time
Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
Added 1 hour ago
CT
Lead QA Engineer
Cosmo Technologies
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
Role Summary: We are seeking a highly skilled and forward-thinking Lead QA Engineer to guide our global QA efforts while introducing and embedding AI-based tools and intelligent automation…
Added 1 hour ago
IP
Manager - Coating Technologies & Development
IMPACT Pump Solutions
Calgary, AB
- Full-time
…Operations to meet safety, quality, delivery, cost, capacity, and customer…
Added 1 hour ago
BO
IT & Systems Manager (AI-First)
Bells of Steel
Calgary, AB
- Full-time
You'll lead our small technical team: our AI and internal tools developer, a contract AI engineer, and the app developers we're hiring now. You'll set the rules for how we build and review…
Added 1 hour ago
C
Lead QA Engineer
COSMO
Remote, Canada
- $95,000 to $130,000 CAD / year
- Full-time
- Remote
Role Summary: We are seeking a highly skilled and forward-thinking Lead QA Engineer to guide our global QA efforts while introducing and embedding AI-based tools and intelligent automation…
Added 1 hour ago
AC
Senior Presales Solutions Architect, AWS
Adastra Corporation
Markham, ON
- Full-time
Adastra Canada is looking for a senior technologist to be the firm's AWS champion inside the Presales team. This is a customer-facing role for someone who has spent years building on AWS,…
Added 1 hour ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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