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Added 9 mins ago
Data Engineer - Snowflake, dbtCore/Cloud, AWS
Aviva
Markham, ON
Aviva Canada is looking for a Data Engineer to support our enterprise data modernization journey. You’ll use your expertise across modern and legacy platforms to build robust data pipelines…
Added 9 mins ago
AM
Sr. Systems Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Added 9 mins ago
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Engineer or Engineer-In-Training, Processing, Water Operations
Glencore
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- $91,300 to $126,800 CAD / year
- Full-time
Reporting to the Senior Engineer, Process, the Engineer/EIT, Processing, Water Operations, is responsible for process data analysis and execution of continuous improvement initiatives at…
Added 9 mins ago
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Multiple Automation Tester Role
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- Contract
Architecture: REST-based microservices, multi-step autonomous reasoning, and context intelligence data storage.
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Staff Manufacturing Engineer
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We're looking for a Staff Manufacturing Engineer to help build Tenstorrent's in-house ability to launch, stabilize and recover our hardware products as they scale across contract…
Added 54 mins ago
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Senior Forward Deployed Engineer
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- $167,500 to $235,000 CAD / year
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…systems, and provide proactive solutions to safeguard sensitive…
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Customer Success Manager - Canada
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…BIM against site reality, its advanced AI transforms granular data into insights that unlock operational…
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Project Accountant
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At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 54 mins ago
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Senior WMS Implementation Engineer
Hays
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- $95 to $100 CAD / hour
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Reporting to the Director, Data Science, as a Senior Data Scientist a successful candidate will focus on supporting Canadian business units in accelerating the growth and application of…
Added 54 mins ago
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Automation Control Engineer
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Peterborough, ON
- Full-time
…equipment, nuclear, and oil and gas. We take pride in our ability to engineer custom solutions that enhance production efficiency and reliability. At Quickmill, we foster a collaborative…
Added 54 mins ago
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Information Technology - Senior/Lead, Data Visualization Engineer, Product Business Technology
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Vancouver, BC
- Full-time
…designing, implementing, and continuously improving technology, data, analytics, and AI solutions in support of our Planning, Buying, Allocation and Pricing workflows. As the Senior Lead…
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Sr QA Engineer (POS)
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Vancouver, BC
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We need a AI Engineer who can turn architecture and technical plans into secure, reliable, production-ready solutions. Approximately 70–80% of the role will focus on AI systems, agents,…
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Java Developer or Python Developer with Data Lineage and meta data
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Mississauga, ON
- Full-time
Java Developer or Python Developer with Data Lineage and meta data
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Senior Machine Learning Engineer
TEEMA
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The Senior Machine Learning Engineer will deploy, integrate, monitor, and operationalize AI and machine-learning solutions using modern MLOps practices. The role will establish reusable…
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Database developer Smartstream TLM SME Senior Engineer
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Added 1 hour ago
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Sr. Software Engineer - DevEx
VGS
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- Full-time
…directly into their stack, taming the complexity of payment data so they can move…
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Senior ML/AI Engineer, Advanced Analytics & Modelling - Customer Intelligence Platforms
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Product Engineer (Cabico Coaticook)
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We are seeking a Product Engineer to join our team at our Coaticook, QC site. Your mission: you will bridge the gap between a product idea and its manufacture. Your role is to properly…
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Product Engineer (Cabico Coaticook)
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Compiler Engineer for AI Tile-based DSL
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Senior Forward Deployed Engineer (Gemini Enterprise)
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Added 1 hour ago
Principal Product Designer
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Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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