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Added 15 mins ago
C
Lead Engineer - Buildings
CIMA+
Mississauga, ON
- $128,160 to $176,220 CAD / year
- Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 15 mins ago
C
Lead Engineer - Buildings
CIMA+
Bowmanville, ON · Mississauga, Ontario
- $128,160 to $176,220 CAD / year
- Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 15 mins ago
P
Senior Cloud Platform Lead, Senior Manager
PwC
Ottawa, ON · Toronto, ON
- Full-time
…GKE). They should also have proficiency with Platform as a Service (PaaS) solutions like Google Cloud Functions and Amazon…
Added 30 mins ago
C
Lead Engineer - Buildings
CIMA+
Bowmanville, ON
- $128,160 to $176,220 CAD / year
- Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 30 mins ago
C
Lead Engineer - Buildings
CIMA+
Mississauga, ON
- $128,160 to $176,220 CAD / year
- Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 30 mins ago
K
DevSecOps Engineer
KPMG
AB · Fredericton, NB · Moncton, NB · Saint John, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Boisbriand, QC · Brossard, QC · Joliette, QC · Montreal, QC · Quebec, QC · Edmonton, Alberta · Kanata, Ontario
- Full-time
We are seeking a DevSecOps Engineer to support enterprise DevSecOps platforms, cloud-native technologies, application security, developer enablement, and software delivery automation. The…
Added 59 mins ago
CC
Technical Program Engineer
Carlson Construction Group
North Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
Technical Program Engineer - North Vancouver, BC
Added 59 mins ago
GO
Project Engineer
Grey Owl Engineering Ltd
Calgary, AB
- Full-time
…the international upstream oil and gas industry. As a full-service EPCM, the company specializes in upstream facilities, gas plants, and pipeline integrity projects. Grey Owl Engineering is…
Added 1 hour ago
A
VP, Stations and Rail Systems Delivery
AECOM
Mississauga, ON
- Full-time
…provides executive leadership from delivery through revenue service, ensuring work meets safety, schedule, funding, quality, operational readiness, and stakeholder…
Added 1 hour ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS005)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and…
Added 1 hour ago
N
Project Field Coordinator, Mine
Nutrien
Vanscoy, SK
- Full-time
Reporting to the Mine Maintenance Engineering & Capital Projects Senior Supervisor, the Project Field Coordinator is responsible for the coordination and safe execution of field…
Added 1 hour ago
H
Ingénieur de projets – Protection et contrôle de postes électriques (secondaire) | Project Engineer – Substation Protection & Control (Secondary)
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
…études de réseaux électriques ainsi que les activités de mise en service. En collaboration avec des équipes multidisciplinaires, des clients, des fournisseurs et des équipes de terrain,…
Added 1 hour ago
M
Senior Civil Engineer- Municipal Infrastructure
McElhanney
BC · British Columbia, Canada
- Full-time
McElhanney is looking for a Senior Civil Engineer- Municipal Infrastructure to join our growing Fort St. John team and help shape the future of the BC Peace Region. In this role, you’ll…
Added 1 hour ago
M
Senior Civil Engineer- Municipal Infrastructure
McElhanney
Fort St. John, BC
- Full-time
McElhanney is looking for a Senior Civil Engineer- Municipal Infrastructure to join our growing Fort St. John team and help shape the future of the BC Peace Region. In this role, you’ll…
Added 1 hour ago
HE
Ingénieur de projets – Protection et contrôle de postes électriques (secondaire) | Project Engineer – Substation Protection & Control (Secondary)
Hitachi Energy
Montreal, QC
- Full-time
…études de réseaux électriques ainsi que les activités de mise en service. En collaboration avec des équipes multidisciplinaires, des clients, des fournisseurs et des équipes de terrain,…
Added 1 hour ago
FL
Software Engineer (AI Agents)
Fluent, LLC
Remote, Canada
- $130,000 to $155,000 CAD / year
- Full-time
- Remote
Fluent is hiring its first dedicated AI Engineer. Over the past year, AI at Fluent has moved from pilots to production: a service desk agent that closes tickets without a human touch, a…
Added 1 hour ago
CE
Hvac Project Coordinator
Carmichael Engineering Ltd.
Calgary, AB
- Full-time
Turnover project information to service and sales departments
Added 1 hour ago
N(
Manager - Facilities Management & Development, Engineering and Technical Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…including asset inventories, condition assessment data, levels of service, life-cycle models, risk-based renewal forecasts, and deferred maintenance estimates; coordinate with Maintenance…
Added 2 hours ago
NA
Manager - Facilities Management & Development, Engineering and Technical Services
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…including asset inventories, condition assessment data, levels of service, life-cycle models, risk-based renewal forecasts, and deferred maintenance estimates; coordinate with Maintenance…
Added 3 hours ago
Lead IT Infrastructure & Cloud Engineer - Mining/Mineral Processing
Blue Moon Metals
Toronto, ON
We are seeking a Lead IT Infrastructure & Cloud Engineer to design, implement, and support our core infrastructure, cloud services, and modern workplace environment. This is a hands-on…
Added 3 hours ago
NDT Engineer
Hatch
Mississauga, ON
Hatch is seeking a Non-Destructive Testing Engineer (NDT Engineer) for the Mississauga office. The incumbent will be part of a team responsible for Non-Destructive Testing duties for Hatch…
Added 3 hours ago
A
Lead Instrumentation Engineer
Actalent
Calgary, AB
- $80 to $100 CAD / hour
- Full-time
The Lead Instrumentation Engineer provides high-quality instrumentation and control (I&C) engineering services across large, complex industrial projects in sectors such as energy, mining,…
Added 3 hours ago
S
Intermediate Electrical Engineer
Stantec
Dartmouth, NS
- Full-time
As an Intermediate Electrical Engineer in our Dartmouth/Moncton office, you will work independently on small and average-sized projects, and as a team member of a larger project under the…
Added 3 hours ago
FC
Project Engineer
FCC Construcción
Toronto, ON
- Full-time
The Project Engineer plays a key role in supporting the successful delivery of GO Rail Expansion – On-Corridor Program. Reporting to the CTO Manager, this position serves as an on-site…
Added 3 hours ago
M
Cloud & AI Solution Engineer - Azure Platform
Microsoft
Toronto, ON
- Full-time
…challenges in the AI era? Join us as a Cloud & AI Solution Engineer - Azure Platform for enterprise and commercial customers at…

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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