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Added 6 mins ago
AC
Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
At Accenture Construct, that's the job. You'll help deliver the data centers, power grids, rail networks, factories and public infrastructure that keep communities moving - smarter, safer…
Added 6 mins ago
CT
Lead QA Engineer
Cosmo Technologies
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
As Lead QA Engineer, you will own the overall quality strategy for our hardware, firmware, mobile apps, cloud services and AI‑powered features. You'll combine hands-on testing (manual and…
Added 7 mins ago
PR
Corporate Planning Engineer
Parex Resources
Calgary, AB
- Full-time
Our Capital Markets & Corporate Planning team is seeking an Engineer with Operations and Development Planning background, to report to the Team Lead Corporate Planning, in the capacity of…
Added 7 mins ago
W
Ingénieur en amélioration continue / Continuous Improvement Engineer - French
Wonderbrands
Gatineau, QC
- Full-time
Reporting to the team leader of the continuous improvement engineer, the continuous improvement engineer will initiate and lead the execution of projects related to the standardization of…
Added 7 mins ago
BO
IT & Systems Manager (AI-First)
Bells of Steel
Calgary, AB
- Full-time
You'll lead our small technical team: our AI and internal tools developer, a contract AI engineer, and the app developers we're hiring now. You'll set the rules for how we build and review…
Added 7 mins ago
C
Lead QA Engineer
COSMO
Remote, Canada
- $95,000 to $130,000 CAD / year
- Full-time
- Remote
As Lead QA Engineer, you will own the overall quality strategy for our hardware, firmware, mobile apps, cloud services and AI‑powered features. You’ll combine hands-on testing (manual and…
Added 22 mins ago
W
Ingénieur en amélioration continue / Continuous Improvement Engineer
Wonderbrands
Gatineau, QC
- Other
Reporting to the team leader of the continuous improvement engineer, the continuous improvement engineer will initiate and lead the execution of projects related to the standardization of…
Added 22 mins ago
AC
Senior Presales Solutions Architect, AWS
Adastra Corporation
Markham, ON
- Full-time
Position data governance, cataloguing, and quality across the AWS estate, and design capacity, workload isolation, and cost-management models that keep analytics spend predictable.
Added 36 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 36 mins ago
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Senior Data Warehouse Developer
Pinnacle
Toronto, ON
- Full-time
As a senior data engineer, you will design, implement, and optimize the full-stack data infrastructure - from Snowflake clusters setup to data ingestion, transformation and report…
Added 36 mins ago
EN
Program Manager
Extreme Networks
Toronto, ON
- Full-time
Manage executive decision-making on trade-offs (scope vs. schedule vs. quality) with full context
Added 1 hour ago
ES
Senior AI Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic…
Added 1 hour ago
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Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
The Enterprise Data & AI organization is a strategic and operational driver of growth for lululemon, owning and building the data and AI platforms and services that enable the enterprise to…
Added 1 hour ago
S
BIM Modeller - Electrical
SYSTRA
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
BIM Coordinator / BIM Manager / Electrical Lead Engineer
Added 1 hour ago
C
ETL Data Lead (Hybrid)
Cognizant
Halifax, NS
- Full-time
We are seeking an experienced ETL/ELT Engineer to design, develop, and maintain robust data pipelines using Informatica IICS and Snowflake. The ideal candidate will have strong SQL skills,…
Added 1 hour ago
E
Principal Product Manager, Agent Intelligence
Equinix
Toronto, ON
- Full-time
Make evaluation part of how agents ship, with eval-based quality gates in CI/CD. No model, prompt, tool or data change reaches users without passing agreed thresholds
Added 2 hours ago
FM
Quality Engineer
Fresenius Medical Care
Richmond Hill, ON
- Full-time
ASQ Certified Quality Engineer (CQE) or Certified Quality Auditor (CQA); ISO 13485 lead auditor training is preferred.
Added 2 hours ago
S
Environmental Field Scientist/EIT
Stantec
Burnaby, BC
- Full-time
Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigor, a creative spirit, and vision for growth. We draw from more than 20 technical…
Added 2 hours ago
AA
Software Engineer IV, Viper Engineering
ACV Auctions
Toronto, ON
- Full-time
…Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions…
Added 2 hours ago
BC
Intermediate Electrical Engineer
BBA Consultants
Thunder Bay, ON
- Full-time
BBA is seeking an Intermediate Electrical Engineer to be a part of our new Thunder Bay office to support our continued growth in Central Canada. You’ll play a key role in all phases of…
Added 2 hours ago
AS
Technical Manager – EAF Steelmaking
Algoma Steel Inc.
Sault Ste. Marie, ON
- Full-time
Based in Sault Ste. Marie, Ontario, Algoma Steel is a leading Canadian electric arc steelmaker producing high-quality steel plate and sheet products, proudly supporting critical sectors…
Added 2 hours ago
AS
Senior Data Developer
AgileGrid Solutions
Canada
- Full-time
…discovering, profiling, cleansing, migrating and integrating legacy data. You will help establish data quality, governance and operational reliability from the outset. Working in a…
Added 2 hours ago
Software Engineer IV, Viper Engineering
ACV
Toronto, ON
…Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions…
Added 2 hours ago
ZL
Aerospace Quality Engineer
Zapnix LLC
Montreal, QC
- Full-time
Lead structured root cause analysis of delivery performance drivers using existing data sources and cross-functional working sessions
Added 2 hours ago
A
Principal MCP/AI Developer
Autodesk
Toronto, ON · ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
You are a deeply experienced engineer who thinks in systems and platforms and brings deep, hard-to-find AI/ML expertise. You are comfortable in ambiguity; you frame the right problems, and…

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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