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Added 8 mins ago
PC
Head of Trading
Penderfund Capital Management
Vancouver, BC
- Full-time
We are seeking a Head of Trading that will lead the evolution of Pender’s trading capabilities across equities, fixed income and derivatives, building the people, technology, processes and…
Added 8 mins ago
A
Senior Real World Data Scientist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…In this role, you will apply RWD to support the rare disease portfolio, aligned with AstraZeneca best practices and standards. Building on AstraZeneca’s strong Real World Evidence (RWE)…
Added 8 mins ago
H
Director Medical Imaging Services Saskatoon
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…culture. The Director must work cross functionally within the portfolio and across the organization to support operations. The Director will develop partnerships and work closely with…
Added 8 mins ago
AU
Academic Coordinator, Nursing & Health Studies (UG)
Athabasca University
Athabasca, AB
- $62,630 to $112,525 USD / year
- Full-time
…that enable graduates to make a difference in people's lives, lead innovation and progress in health care systems, engage in research, and chart rewarding, lifelong careers. The Faculty of…
Added 9 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
In 2009, Onni entered the hospitality space with Level Hotels & Furnished Suites, and our portfolio has since grown to various hotels in Vancouver, Chicago, and Seattle, with plans to add…
Added 23 mins ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Mississauga, ON
- Part-time
…of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known brands including ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. Grounded in our values of…
Added 23 mins ago
Retail Staff
Campari Group
Grimsby, ON · West Grimsby, ON
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets…
Added 23 mins ago
Senior Project Coordinator
Scotiabank
Toronto, ON
…within the Enterprise Delivery Office (EDO) Wealth Management portfolio. This role is primarily focused on strong project coordination, financial management, reporting, and stakeholder…
Added 23 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Vancouver
Scotiabank
Vancouver, BC
The Portfolio Manager develops client relationships to gain an intimate understanding of client’s life goals, circumstance and needs in order to provide investment counselling integrated…
Added 23 mins ago
BO
Senior Developer, Dynamics 365 and Power Platform
Bank of Canada
Toronto, ON
- Full-time
Lead by the Director, Supervision Portfolio , you will join a dynamic and highly skilled team working together to design, develop, and support our regulatory IT platform built on the Power…
Added 23 mins ago
BN
Payroll Administrator
Bavarian Nordic
ON · Durham, ON
- Full-time
With a growing commercial portfolio and strong global partnerships, Bavarian Nordic is evolving how vaccines are supported across healthcare ecosystems - combining scientific innovation…
Added 23 mins ago
M
Senior Delivery Lead, Strategic Accounts
Monks
Toronto, ON
- Full-time
In this Senior Delivery Lead, Strategic Accounts – Programmatic role, you will serve as a strategic advisor and primary point of contact for a portfolio of large, complex clients. You'll…
Added 24 mins ago
Account Supervisor
Zulu Alpha Kilo
Toronto, ON
Develop weekly status report and lead the weekly status meetings across multiple agency partners
Added 24 mins ago
TH
Senior Talent Acquisition Recruiter
Talent Harbour
Vancouver, BC
- $60,000 to $150,000 CAD / year
- Full-time
You'll lead full-cycle searches across Sales, HR, Executive and C-Suite, Operations, Finance, and Engineering, recruiting for positions ranging from mid-level professionals through VP and…
Added 39 mins ago
Manager, Supply Planning
Canadian Blood Services
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Saint John, NB · St. John's, NL · Dartmouth, NS · Brampton, ON · Ottawa, ON · Toronto, ON
As the Manager, Supply Planning, you will lead the national supply and inventory planning function, establishing inventory targets, coordinating product movements across distribution…
Added 39 mins ago
Y
Creative Solutions Lead
Yahoo
CA - Canada
- Full-time
…globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with…
Added 39 mins ago
RB
Senior Manager, Social Content & Communities
Royal Bank of Canada
Toronto, ON
- Full-time
…experienced Senior Manager, Social Content & Communities to lead how RBC Direct Investing shows up across social: turning complex investing concepts into content people actually want to…
Added 39 mins ago
GA
Director, Consolidation & Financial Operations
Gildan Activewear Inc
Montreal, QC
- Other
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®,…
Added 40 mins ago
M
People AI Solutions Designer
McKesson
Mississauga, ON
- Full-time
The People AI Solutions Designer is the builder. Where the People AI Deployment Lead readies HR processes for automation, the Solutions Designer takes that readied work and builds it -…
Added 54 mins ago
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Personal Banker
BMO
Toronto, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 54 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…governance of the EPIC system within the Diagnostic Imaging portfolio. The Integrated Manager will act as a key liaison between clinical operations and the shared EPIC platform, championing…
Added 54 mins ago
MC
Spécialiste principal(e), Apprentissage et Développement, Canada / Senior Specialist, Learning & Development, Canada
Merck Canada
Kirkland, QC
- Full-time
Added 54 mins ago
TS
Marketing and Proposal Lead
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
With an impressive portfolio of projects across Alberta and Canada, the firm is looking to add a Marketing & Proposal Specialist to its Calgary team. This is an excellent opportunity for a…
Added 54 mins ago
CV
DIRECTOR, B2B Sales & Business Development
Coco Village
Quebec, QC
- $70,000 to $100,000 CAD / year
- Full-time
Coco Atelier is the house of brands behind a fast-growing portfolio created for children, youth and families. As part of the Mastermind Toys group, we build distinctive brands that combine…
Added 54 mins ago
G
Engineer or Engineer-In-Training, Processing, Water Operations
Glencore
Sparwood, BC
- $91,300 to $126,800 CAD / year
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada .

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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