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IG
Quality Assurance Automation Engineer
Insight Global
Toronto, ON
- $37 to $43 CAD / hour
- Contract
Insight Global is looking for an experienced Automation Engineer to support the design, development, and execution of automated testing solutions. The ideal candidate will have strong web…
Added 15 mins ago
IL
Advanced Quality Engineer
Invesco Ltd.
Charlottetown, PE
- Full-time
The Advanced Software Quality Assurance (SQA) Analyst is responsible for designing, developing, and executing complex test strategies to ensure high‑quality software releases. This role…
Added 30 mins ago
CT
Lead QA Engineer
Cosmo Technologies
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
As Lead QA Engineer, you will own the overall quality strategy for our hardware, firmware, mobile apps, cloud services and AI‑powered features. You'll combine hands-on testing (manual and…
Added 30 mins ago
BO
IT & Systems Manager (AI-First)
Bells of Steel
Calgary, AB
- Full-time
You'll lead our small technical team: our AI and internal tools developer, a contract AI engineer, and the app developers we're hiring now. You'll set the rules for how we build and review…
Added 30 mins ago
C
Lead QA Engineer
COSMO
Remote, Canada
- $95,000 to $130,000 CAD / year
- Full-time
- Remote
As Lead QA Engineer, you will own the overall quality strategy for our hardware, firmware, mobile apps, cloud services and AI‑powered features. You’ll combine hands-on testing (manual and…
Added 1 hour ago
EN
Program Manager
Extreme Networks
Toronto, ON
- Full-time
Manage executive decision-making on trade-offs (scope vs. schedule vs. quality) with full context
Added 1 hour ago
ES
Senior AI Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini
Added 1 hour ago
A
Software Engineer (React & TypeScript)
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Design, implement, test, and maintain high-quality, secure & stable code for use by other teams to deliver products and solutions for customers.
Added 2 hours ago
AA
Software Engineer IV, Viper Engineering
ACV Auctions
Toronto, ON
- Full-time
Conduct code reviews, develop high-quality documentation, and build robust test suites for your products (unit/integration testing), ensuring maintainable and well-covered code.
Added 2 hours ago
T
Test Analyst
TalentHub.io
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 2 hours ago
V
Embedded C++ Software Engineer
Vertage
ON · Ontario, Canada
- Contract
Automated scripting and test automation tools
Added 3 hours ago
Software Engineer IV, Viper Engineering
ACV
Toronto, ON
Conduct code reviews, develop high-quality documentation, and build robust test suites for your products (unit/integration testing), ensuring maintainable and well-covered code.
Added 3 hours ago
MQ
Software Automation Engineer
Miipe Quality Solutions
Markham, ON
- $60,000 to $65,000 CAD / year
- Full-time
Miipe is a Canadian-owned consulting firm, founded in 2008, that’s redefining the world of Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end…
Added 3 hours ago
TC
Python Developer
TSR Consulting
Mississauga, ON
- Contract
TSR Consulting is currently seeking a highly motivated Python Engineer for an opportunity in Mississauga, ON Hybrid
Added 4 hours ago
PG
Quality Engineer / SDET – AI Chatbot
Pacer Group
Toronto, ON
- $40 to $45 CAD / hour
- Contract
Job Title: Quality Engineer / SDET – AI Chatbot
Added 4 hours ago
ME
Test Engineer
Morson Edge (Canada)
Dartmouth, NS
- $65,000 to $90,000 CAD / year
- Full-time
Morson's client, a leading naval defence technology company in Dartmouth, NS, is hiring a Test Engineer. Their sonar, radar, and underwater systems are used by allied navies around the…
Added 4 hours ago
IG
Contact Centre Automation Test Engineer
Insight Global
Toronto, ON
- $45 to $51 CAD / hour
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Insight Global is looking for an Automation Lead to lead testing and automation activities within a contact centre environment. This person will be responsible for driving the overall…
Added 4 hours ago
Senior Data Engineer
ZoomInfo Technologies LLC
Toronto, ON
The Senior Data Engineer is a core builder of the single source of truth that ZoomInfo's Corporate Strategy and GTM Strategy teams use to plan and track the business: pipeline created,…
Added 7 hours ago
MM
QA Automation Engineer
Mitchell Martin Inc.
Toronto, ON
- $31 to $41 USD / hour
- Other
QA Automation Engineer - Toronto, ON - Contract - $31-41 Per HR
Added 18 hours ago
A
Software Engineer (React & TypeScript)
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Design, implement, test, and maintain high-quality, secure & stable code for use by other teams to deliver products and solutions for customers.
Added 18 hours ago
SS
Electrical Engineer-In-Training
Sunbelt Solomon
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We are seeking a motivated Electrical Engineer in Training (EIT) to join our Engineering team. This role focuses on electrical systems design, including protection, control, and electrical…
Added 19 hours ago
Engineer, Test Equipment
Redlen Technologies Inc.
Saanichton, BC
Redlen is seeking a hands-on Engineer, Test Equipment to support the testing and validation of advanced photon-counting X-ray detector products in a high-volume manufacturing environment.…
Added 19 hours ago
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SCADA Transmission Engineer
Raise
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As a SCADA Transmission Engineer, you will deliver complex, multi-discipline capital projects focused on integrating remote monitoring and control equipment across the power system.…
Added 19 hours ago
A
Software Engineer
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Design, implement, test, and maintain high-quality, secure & stable code for use by other teams to deliver products and solutions for customers.
Added 20 hours ago
A
Frontend Software Engineer – React/TypeScript
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Design, implement, test, and maintain high-quality, secure & stable code for use by other teams to deliver products and solutions for customers.

Epsilon Solutions Ltd.

Senior AI Engineer

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini

Montreal, QC

Full Time

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across the firm’s end user AI products - Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced (for example Zoom AI Companion). You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.

Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).

Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.

Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.

Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.

Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.

Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.

Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).

Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.

Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.

Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).

Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.

BSc/BA in Computer Science, Engineering or related field (or equivalent experience). For Montreal, bilingual (English/French) is an asset.

Core Skills

Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.

Automation and scripting; ability to build tooling that reduces manual effort.

Feature and model evaluation; translating vendor releases into safe enterprise rollouts.

Knowledge-base authoring and mentoring of junior support staff.

Collaboration across locations with disciplined handover.

Key Performance Indicators

Time-to-resolution for escalated and complex engineering queries.

Quality of new-feature rollouts (defects, rollbacks, compliance adherence).

Accuracy and coverage of knowledge articles reviewed and improved.

Uplift in Level 2.5 first-time resolution as a result of training and documentation.

Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

Based in Montreal or Bengaluru with staggered hours to maximise daily coverage under the follow-the-sun model.

Operate within the follow-the-sun model across Montreal and Bengaluru, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio,with structured handover of open items at shift change.

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More about this job

Responsibilities

Investigate complex engineering issues across the enterprise AI portfolio, configure and scale AI products, and coordinate secure feature rollouts with Microsoft and vendor engineers. Improve support quality through documentation, training, incident analysis, product ownership, and contributions to AI-driven automation.

Requirements

Requires at least six years of enterprise engineering, platform, or senior technical support experience, hands-on experience with enterprise AI/LLM products or Microsoft 365, and strong scripting and automation skills. Candidates should also have experience with AI security and compliance, integrations, and connectors or the Power Platform; a computer science, engineering, or related degree or equivalent experience is specified.

Skills

Technical Troubleshooting
Root-Cause Analysis
AI and LLM Platforms
Microsoft 365
Python
PowerShell
Microsoft Graph API
Automation
CI/CD
Security and Compliance
Data Loss Prevention
Microsoft Purview
Identity and Access Management
Feature and Model Evaluation
Knowledge-Base Authoring
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Gemini
Zoom AI Companion
Microsoft 365
Entra ID
Microsoft Purview
Data Loss Prevention
Azure OpenAI
Power Platform
Python
PowerShell
Microsoft Graph API
CI/CD
ServiceNow
SSO
SCIM
Audit Logging
Responsible AI
Generative AI
Large Language Models
Connectors
Incident Management
Root-Cause Analysis
Feature Evaluation
Model Evaluation
Knowledge Base
Follow-the-Sun Support

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